Hickory Used Car Superstore

CAUTION: DO NOT DO BUSINESS UPDATE (October 16th, 2022) Hickory used auto superstore commented on my review saying that they would contact me and there has been no response in over a week. UPDATE #2: (D Hickory used auto superstore commented on my review saying that they would contact me and there has been no response in over a week. UPDATE #2: (December 26th, 2022) On November 15th the floor manager contacted me and asked me if he could help me out since it is around the holidays. I talked with him and told him what I wanted to fix the situation. He said he would see what the store could do and told me that I would be notified soon if anything could be done. He told me that they usually help people who have had terrible situations like this. It is now December 26th with no call or text telling me if they will do anything to help me after what we have been through with this car. 6 months of owning this vehicle has been a huge mess. To start off, the car has already had major transmission issues. This issue was overlooked when I bought the car because it was considered “normal”. Since then, the issue has since gotten worse over time to the point that there feels like there aren’t any gears. After that, the mechanic told me about a bad exhaust leak when I took it in because of a gas smell that had been there since I bought the car. I was informed by my mechanic that the car would cause me to fail state inspection. I was also shown that the car throws codes for the issue and when you plug a scan tool there are stored codes from before I bought the car and weren’t fixed. I noticed a leak in the front right strut within the first month of ownership that was most likely there when I bought the car and has been mechanical sounding when driving at normal speed. The car has cost over 2000 to fix plus more due to the exhaust leak and suspension and is unsafe to drive in rainy conditions. I hydroplaned coming home from work into a grassy field due to the suspension being unstable and jerky even when doing 20 under the speed limit. The salesperson and manager were very nice but we’re very persistent that I buy the car and now I can’t drive my car feeling safe. If I had to do it over again I would have kept my reliable, safe car and not contacted the manager again after persistent texting and calling from the manager even after I looked at the car and decided I wasn’t buying it. More

DO NOT BUY FROM HERE! !! Worse car buying experience ever! Got the car home and had many, many issues to the point it's not driveable. Called and spoke with 4 different sal !! Worse car buying experience ever! Got the car home and had many, many issues to the point it's not driveable. Called and spoke with 4 different salesman and the manager who all promised to look into it and call me back. Never received a single call back. Never tried to help resolve any of my issues. My temporary tag has died and I haven't received a permanent. Dmv said it was never submitted by the carlot who I can't get to look into this issue either. Very unprofessional!! More

Lie after lie after lie. Promised the mood but was caught in multiple lies, both the salesman and the manager, Bruce. Plenty of better dealerships around that are honest and Promised the mood but was caught in multiple lies, both the salesman and the manager, Bruce. Plenty of better dealerships around that are honest and not deceptive. More

I've dealt with many car dealerships through my life and this is one of the best experiences I've ever had! They go out of their way to ensure your happiness and make sure you are well taken care of!! Ask this is one of the best experiences I've ever had! They go out of their way to ensure your happiness and make sure you are well taken care of!! Ask for Jennifer or Dillon for an awesome experience!! ❤️ More

Hickory Used Car Superstore has the best deals in town! Highly Recommended, trusted and do business nationwide. I love these guys! Highly Recommended, trusted and do business nationwide. I love these guys! More

I drove across 6 states to do business with Hickory Used Car Superstore! Sales Manger Jennifer Ross and her team were fantastic: responsive, knowledgeable, attentive and professional--they even stayed late Car Superstore! Sales Manger Jennifer Ross and her team were fantastic: responsive, knowledgeable, attentive and professional--they even stayed late to wait for me to arrive for a test drive. I was immediately SOLD on the beautiful vehicle they had waiting for me and the killer deal. Absolutely, if you want to receive the SUPERSTAR treatment, go to Hickory Used Car SUPERSTORE! More

We had the best salesman ever! ! Jon Bentley helped us purchase my son a Yukon and went above and beyond to make sure we were taking care of!! If you are in need of a new car don’t ! Jon Bentley helped us purchase my son a Yukon and went above and beyond to make sure we were taking care of!! If you are in need of a new car don’t hesitate to go see Jon!! You will not be disappointed!! More

They were extremely friendly and helpful in every way! ! Very eager to get exactly what I wanted!! ! Very eager to get exactly what I wanted!! More

a great experience everyone. would highly recommend , very professional and helpful I will do business with them again very professional and helpful I will do business with them again More