Hi-Line Autohaus
Charlotte , NC
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 671 reviews
Rich ensured our car buying experience was stress free and enjoyable. He described and showed us features on the vehicle that we were not familiar with which was a great start to enjoying our new vehicle and enjoyable. He described and showed us features on the vehicle that we were not familiar with which was a great start to enjoying our new vehicle right away. This is our second vehicle we bought at Hi-Line. Because of our positive experience with Rich, we will return. More
A 6 hour sales transaction I honestly don't know where to start for this 6 hour sales transaction. WOW! Such a bad experience that all I will say is that if the vehicle had not I honestly don't know where to start for this 6 hour sales transaction. WOW! Such a bad experience that all I will say is that if the vehicle had not been exactly what I wanted and still under factory warranty, (I could not find another in 300 miles).. I would have never returned to the dealership. Low balled my trade. but wouldn't budge on their price... My trade is now listed with close to a $5000 profit margin. They mailed my tags to the wrong address and wasn't even concerned that I am riding around on an expired tag. It's all about how much money they can make, "Not your satisfaction" Would not accept my pre arrange financing, forcing me to use their bank, which of course with a much higher rate. (they get a kickback from the bank). They have been doing bad service for so long, they think it's normal. So if you can find another vehicle with similar features from another dealer.. Run! You deserve better and other dealerships will appreciate your business. Another dealer right down the street was willing to work with me, accept my trade at a fair price and accept my own financing, but just didn't have the vehicle I wanted. Their whole process is not designed for the consumer. You cannot win with this dealer. More
Great Customer Service I bought 2018 BMW from Hiline within an Awesome deal. Great Prices. Erick is so cool and helpful. rest of staff is also amazing good thing is they r I bought 2018 BMW from Hiline within an Awesome deal. Great Prices. Erick is so cool and helpful. rest of staff is also amazing good thing is they receive customers so well. More
Rich was pleasant to work with and worked with me on a good deal that I could afford. I was given water and Pepsi for free while I waited. They approved financing for me with my trade-in. good deal that I could afford. I was given water and Pepsi for free while I waited. They approved financing for me with my trade-in. More
Great Experience and Great Car Spent a good amount of time at Hi-Line Garage during a very busy Saturday. Rich Bogert made the experience a very positive one and we drove off with Spent a good amount of time at Hi-Line Garage during a very busy Saturday. Rich Bogert made the experience a very positive one and we drove off with a 2017 Merecedes GLC300. Rich was patient while we explored many different SUVs and never made us feel like he was looking to move on to the next customer. Good knowledge but also gave us space to make the right decision without pressure. Would highly recommend working with Rich and with Hi-Line Garage. The way used car buying should be. If you want quality luxury used cars this is your place. More
Wonderful Purchasing Experience / Beautiful Car I purchased a used BMW from Tony at Hi-Line Garage about 6 months ago and waited to write this review to make sure that I was happy with my car. This I purchased a used BMW from Tony at Hi-Line Garage about 6 months ago and waited to write this review to make sure that I was happy with my car. This was the best car purchasing experience I had ever had. I live two hours from Charlotte and had an appointment to view at car at the large BMW dealer in Charlotte. Barely 10 minutes before departure, that dealership called me to tell me that they had sold the car - after promising to hold it for me to see. I went online and found a better BMW for a lower price at Hi-Line Garage and spoke with Tony, who pulled the keys so that the car would not be sold before I arrived. I drove down the same day, loved the car, and bought it that day. But I was also trading a car and did not have the paperwork needed. Tony and Hi-Line worked with me on the paperwork problems and let me take the BMW home. The car was beautifully prepared. I detail my own cars and do very careful work. But the detailing on the BMW was the best that I have ever seen. And 6 months later, I absolutely love my BMW. I have recommended Hi-Line Garage to so many people. I really like the no-haggle pricing. My wife and I buy Lexus and BMW; we plan to buy all of our future cars from Hi-Line Garage. They are that good. More
Best car shopping experience ever. Incredible inventory to choose from. Better X3 inventory than our local BMW dealership. Zero pressure & fun, friendly & helpful sales team. Highly recommend. to choose from. Better X3 inventory than our local BMW dealership. Zero pressure & fun, friendly & helpful sales team. Highly recommend. More
Great price Got a great deal here on a Mercedes. Great sale people. Would buy from again. They work to get you the lowest interest rate possible Got a great deal here on a Mercedes. Great sale people. Would buy from again. They work to get you the lowest interest rate possible More
Great customer service Great customer service. Erick was very knowledgeable of the cars. No pressure to buy or look at cars I was not interested in. I had a very specific Great customer service. Erick was very knowledgeable of the cars. No pressure to buy or look at cars I was not interested in. I had a very specific list of criteria for the cars I was considering and he did great exceeding those expectations. Will be back. More
Outstanding Experience Before pulling the trigger on a Lexus GX 460 at CarMax, I decided to check online one more time to see if anyone had exactly what I was looking for. I Before pulling the trigger on a Lexus GX 460 at CarMax, I decided to check online one more time to see if anyone had exactly what I was looking for. I am so glad I did! Hi-Line had EXACTLY the car I wanted for a cheaper price. As a bonus, their GX even had an upgraded equipment package! All of their staff was courteous and professional and my salesman (Rich Bogert) was outstanding. I'd definitely buy from them again and you should too! More