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Hi-Line Autohaus

Charlotte , NC

4.9
671 Reviews
Hi-Line Autohaus is a locally owned, family run dealership specializing in luxury vehicles. Since opening our doors in 2002, we have served thousands of happy customers from Charlotte, NC and all around the US, earning us multiple customer service awards! From your first phone call to the turning over of your new keys we will surpass your expectations. At Hi-Line Autohaus we are focused on delivering the finest pre-owned automobiles, inspected, serviced and with glowing vehicle history. Experience the difference and enjoy the savings at your first choice... HI-LINE AUTOHAUS, YOUR PREMIER CHOICE FOR PRE-OWNED BMW, INFINITI, MINI, LEXUS , AUDI, VOLVO, MERCEDES, ACURA IN NORTH CAROLINA, SOUTH CAROLINA AND AROUND THE GLOBE.
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6411 East Independence Boulevard

Charlotte , NC

28212

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Showing 671 reviews

February 12, 2021

I connected with Jantzen a few weeks ago when I started my search. As it was just the beginning of my search I was still deciding what type of car I wanted. We spoke a number of times and while always help More

by eoinfitzsimons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jantzen Lewis
January 01, 2021

Rich was so helpful and really worked hard to get me approved. He was knowledgeable and and very professional. I am so pleased with my new vehicle and excited to show it off. I would recommend this deal More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Hi-Line Autohaus responded

Welcome to the Hi-Line family, Ashley! We appreciate your business and you taking the time to share your experience with us. We look forward to helping you and your friends and family with all vehicle purchasing needs. Until then, enjoy that beautiful Cadillac!

December 23, 2020

Rich at Hi Line Autohaus was very helpful in my purchase of a BMW X3. He responded to my weekend online inquiries quickly. Once we talked on Monday morning, he made an appointment that was convenient for More

by BMWmomma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2020

Phenomenal pricing when “no haggle” still has you walking away with a great buy. Fantastic service from start to keys-in-hand. Ask for Jantzen Lewis, you won’t be disappointed! More

by VolvoConvert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jantzen Lewis
November 12, 2020

Thanks to Jantzen Lewis for making our vehicle buying experience exceptional. He was very professional and provided us with all the information we needed. A very customer friendly environment. More

by colejzm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jantzen Lewis
November 10, 2020

Everyone was so polite and friendly, Rich did a great job answering all our questions and helping us out with our new car excellent cuatomer service! More

by Roxana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Marlowe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Dabestani
November 09, 2020

The best, thanks Rich Bogert! Made this buying experience, quick and simple. Thanks for the info on how to operate the infotainment center it was a big help! More

by CMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

It was a pleasure working with Matt throughout this process. He is very professional and customer friendly. He is skilled and cares about the customer. My experience with Hi-Line was very pleasant. More

by roneub11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Zelie
October 23, 2020

We could not be happier with our new car from Hi-Line! But what tops the shiny new car sitting in our driveway was the excellent customer service we received. From the minute we walked in, with no appoint More

by sbgriffin9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2020

I wouldn’t refer this place to my worse enemy!! This place pull my credit before providing a test drive. In fact I made an appointment for the visit and had a nice rep talk to me when I got to the but More

by Nesha Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Cover
Sep 30, 2020 -

Hi-Line Autohaus responded

Mrs. Jones, thank you for taking time to provide valuable feedback. It is our goal to provide the best possible experience to each one of our clients. Obviously we failed in this case. We have been forced to change our process due to COVID-19. The safety of our clients as well as our team members is our top priority. We apologize if this new process wasn’t best suited for your needs and not explained to you properly. Furthermore, the service was completed by the Mercedes Benz dealership here locally! It seems that they failed to reset the service reminder accordingly. Perhaps we can set up a time to visit you at your preferred location to reset the reminder. The satisfaction of our clients is very important to all of us here at Hi-Line Autohaus. My name is Phil Moore. Please feel free to reach out to me to I may assist you with the service light.

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