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Hi-Line Autohaus

Charlotte , NC

4.9
671 Reviews
Hi-Line Autohaus is a locally owned, family run dealership specializing in luxury vehicles. Since opening our doors in 2002, we have served thousands of happy customers from Charlotte, NC and all around the US, earning us multiple customer service awards! From your first phone call to the turning over of your new keys we will surpass your expectations. At Hi-Line Autohaus we are focused on delivering the finest pre-owned automobiles, inspected, serviced and with glowing vehicle history. Experience the difference and enjoy the savings at your first choice... HI-LINE AUTOHAUS, YOUR PREMIER CHOICE FOR PRE-OWNED BMW, INFINITI, MINI, LEXUS , AUDI, VOLVO, MERCEDES, ACURA IN NORTH CAROLINA, SOUTH CAROLINA AND AROUND THE GLOBE.
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6411 East Independence Boulevard

Charlotte , NC

28212

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Showing 671 reviews

October 06, 2022

This is the second time I've purchased a car from the crew at Hi-Line and couldn't be happier! I was connected with Rich and his exceptional customer service sealed the deal for me. Once I made my decisi More

by Karim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Dabestani, Ali Talebi
September 26, 2022

The buying of the car was very quick and easy. Everything ran very smoothly and was pleasant. They know their business. More

by robanderson8087
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2022

I worked with Rich Bogert at Hi-Line Auto Haus to purchase my Toyota Highlander. I had been looking for 2 months for the perfect car for my family and Rich made this process pain free. He was thoroug More

by alicia.barbour89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2022

We just bought our new Challenger 1320 yesterday, and Rich at HiLine made the process seamless. We came in from out of state, and their team had done most of the paperwork before we even got there. It wa More

by Staci R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2022

Great customer service and Tony Byrd was awesome to work with. He was straight forward and down to earth. More

by Lisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2022

I've been trying to get in touch with Tony Dabestani for a few months. No reply so far. I'll hope to get a call from him and that way can rate him highly like his dealership in Charlotte NC. If I continu More

by camdonovan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Dabestani, Matthew Zelie, Reuben Jones
Aug 28, 2022 -

Hi-Line Autohaus responded

Hi there! We're not sure what information you've been using to try and contact Tony D, as this is the first review/comment/form of contact we've come across trying to reach him. Apologies for the frustration! We understand how aggravating it can be trying to express a concern and feeling it falls on deaf ears. Please call us tomorrow between 9am and 7pm to rectify whatever the issue/concern/comment may be. Please ask for Matt or Ted and they'll get you on the right track. Have a great rest of your evening and again, we apologize for the inconvenience!

Aug 28, 2022 -

camdonovan responded

Matt has been amazing. I’m trying to reach Tony. I’ve sent several emails.

Aug 28, 2022 -

camdonovan responded

Ps. Thank you for the reply.

Aug 28, 2022 -

Hi-Line Autohaus responded

So glad to hear you've had a great experience with Matt! That's why we hired him ☺️. He is the customers direct link to the owners. All correspondence goes directly from customer, to matt, then owner. Matt's next job is to pass along the owners answers to the customers! Hope this helps!

Aug 29, 2022 -

camdonovan responded

Again, Matt has been great. He is not able to help me with what I want to discuss.

August 25, 2022

The dealership was highly recommended by my brother in law who purchased his vehicle here. Reference my salesman (Tony Byrd)... first class, responsive, detailed, and professional!!! Even though Tony More

by 4willmill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reuben Jones
August 24, 2022

Rich Bogert was great to work with. I would recommend him to friends and family looking to buy a car. More

by essinkadam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2022

Excellent place to buy a car. Rich B was fabulous to work with. He took his time explaining everything to me and showing me all about the vehicle i was interested in. He was so he More

by Lauren L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2022

Very friendly and open. No pressure whatsoever which we appreciate. Tony was a joy to work with! Thanks! More

by gsumners1953
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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