Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Hi-Line Autohaus

Charlotte , NC

Overview
Employees
Reviews
Vehicles
4.9
671 Reviews
Hi-Line Autohaus is a locally owned, family run dealership specializing in luxury vehicles. Since opening our doors in 2002, we have served thousands of happy customers from Charlotte, NC and all around the US, earning us multiple customer service awards! From your first phone call to the turning over of your new keys we will surpass your expectations. At Hi-Line Autohaus we are focused on delivering the finest pre-owned automobiles, inspected, serviced and with glowing vehicle history. Experience the difference and enjoy the savings at your first choice... HI-LINE AUTOHAUS, YOUR PREMIER CHOICE FOR PRE-OWNED BMW, INFINITI, MINI, LEXUS , AUDI, VOLVO, MERCEDES, ACURA IN NORTH CAROLINA, SOUTH CAROLINA AND AROUND THE GLOBE.
Contact Dealership
View Awards

6411 East Independence Boulevard

Charlotte , NC

28212

Directions

By Type

Showing 671 reviews

December 31, 2023

Great Service! Great Cars! Great People! Randy helped us secure the Lexus we wanted and we were driving it off the lot! More

by jonathan
Recommend Dealer
Yes
Employees Worked With
Miracle Green, Randy Dominguez
Report | Print
Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 30, 2023

Rich was knowledgeable and great for our Lexus purchase. Overall, Hi Line was a great experience for us, particularly over many of those larger car dealerships. More

by thall8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew McGovern
Report | Print
Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 30, 2023

I had a great experience buying my car at Hi-line Autohaus. The staff was knowledgeable about the car and had great customer service. More

by Bigtcs1966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 28, 2023

Randy was a pleasure to work with! Thank you again for your service. Spread the word. More

by Andrews
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Dominguez
Report | Print
Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 27, 2023

Great experience working with Tony, Randy and the team. Everyone was very professional. Tony was very knowledgeable about the vehicle we purchased and answered all the questions we had. I was so nervous bu More

by Phyllis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Cornwell, Randy Dominguez
Report | Print
Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 24, 2023

Great experience working with Randy. He was professional, patient and knowledgeable about the vehicle. Thank you! More

by Patty
Recommend Dealer
Yes
Employees Worked With
Randy Dominguez
Report | Print
December 24, 2023

Drove 90 minutes and waited for an hour for someone to help us. Bought the car - they didn’t fill it with gas, didn’t clean it, no owners manual on a 2021, and only 1 set of keys. Would not recommend. Wil More

by Mlgmlgmlg3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Byrd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew McGovern
Report | Print
Dec 27, 2023 -

Hi-Line Autohaus responded

We’re sorry to hear your experience did not meet expectations. We want all of our clients to have a great experience with us when buying their next vehicle. As stated on our website, we can’t guarantee that every vehicle we sell comes with two sets of keys or owner’s manuals. We price our vehicles accordingly to make sure we’re offering a fantastic value to our clients. While many New vehicles are guaranteed to have full tanks of gas by the manufacturer as part of the vehicle’s invoice, we ensure that all of the Used vehicles we sell leave with at least half a tank of gas, on us. Finally, while we can’t always complete a delivery detail on deals completed after business hours, we always make a promise that we will detail your car in the future. That is a promise we are still happy to keep for you as well! Our General Sales Manager has tried to reach out to take your feedback directly, and would be more than happy to address these items with you.

Dec 29, 2023 -

Mlgmlgmlg3 responded

The worst car purchasing experience I’ve ever had. I’ve purchased quite a few cars. The response is a joke. Nothing was mentioned at the time of purchase. But we found clumps of hair in the cup holders and there are more. Buyer beware, stay away from this dealership.

December 22, 2023

Repeat customer here! Hi-Line never disappoints. Best place in clt to get your next vehicle! Rich & staff were amazing! More

by Lvailmn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew McGovern
Report | Print
December 18, 2023

Tony was a pleasure to work with and very personable. Everyone was friendly at Hi-Line. Would recommend friends and family! More

by awlentz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Hi-Line Autohaus responded

Thank you for the review. We appreciate your business and welcome to the Hi-Line Autohaus Family!

December 16, 2023

Purchased a vehicle from Randy. He was knowledgeable about the vehicle and great to speak and work with during the process. The whole group from management to the finance department More

by oconnor.dillon.e
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Dominguez, Kenneth (Ken) Kavanaugh
Report | Print
Dec 19, 2023 -

Hi-Line Autohaus responded

Hey Dillon, Thank you for the great review, we appreciate your business and welcome to the Hi-Line Autohaus family!

1
...
13
14
15
...
68