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Hi-Line Autohaus

Charlotte , NC

4.9
646 Reviews
Hi-Line Autohaus is a locally owned, family run dealership specializing in luxury vehicles. Since opening our doors in 2002, we have served thousands of happy customers from Charlotte, NC and all around the US, earning us multiple customer service awards! From your first phone call to the turning over of your new keys we will surpass your expectations. At Hi-Line Autohaus we are focused on delivering the finest pre-owned automobiles, inspected, serviced and with glowing vehicle history. Experience the difference and enjoy the savings at your first choice... HI-LINE AUTOHAUS, YOUR PREMIER CHOICE FOR PRE-OWNED BMW, INFINITI, MINI, LEXUS , AUDI, VOLVO, MERCEDES, ACURA IN NORTH CAROLINA, SOUTH CAROLINA AND AROUND THE GLOBE.
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6411 East Independence Boulevard

Charlotte , NC

28212

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Showing 646 reviews

December 24, 2023

Great experience working with Randy. He was professional, patient and knowledgeable about the vehicle. Thank you! More

by Patty
Recommend Dealer
Yes
Employees Worked With
Randy Dominguez
December 24, 2023

Drove 90 minutes and waited for an hour for someone to help us. Bought the car - they didn’t fill it with gas, didn’t clean it, no owners manual on a 2021, and only 1 set of keys. Would not recommend. Wil More

by Mlgmlgmlg3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Byrd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Drew McGovern
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Hi-Line Autohaus responded

We’re sorry to hear your experience did not meet expectations. We want all of our clients to have a great experience with us when buying their next vehicle. As stated on our website, we can’t guarantee that every vehicle we sell comes with two sets of keys or owner’s manuals. We price our vehicles accordingly to make sure we’re offering a fantastic value to our clients. While many New vehicles are guaranteed to have full tanks of gas by the manufacturer as part of the vehicle’s invoice, we ensure that all of the Used vehicles we sell leave with at least half a tank of gas, on us. Finally, while we can’t always complete a delivery detail on deals completed after business hours, we always make a promise that we will detail your car in the future. That is a promise we are still happy to keep for you as well! Our General Sales Manager has tried to reach out to take your feedback directly, and would be more than happy to address these items with you.

Dec 29, 2023 -

Mlgmlgmlg3 responded

The worst car purchasing experience I’ve ever had. I’ve purchased quite a few cars. The response is a joke. Nothing was mentioned at the time of purchase. But we found clumps of hair in the cup holders and there are more. Buyer beware, stay away from this dealership.

December 22, 2023

Repeat customer here! Hi-Line never disappoints. Best place in clt to get your next vehicle! Rich & staff were amazing! More

by Lvailmn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew McGovern
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2023

Tony was a pleasure to work with and very personable. Everyone was friendly at Hi-Line. Would recommend friends and family! More

by awlentz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Hi-Line Autohaus responded

Thank you for the review. We appreciate your business and welcome to the Hi-Line Autohaus Family!

December 16, 2023

Purchased a vehicle from Randy. He was knowledgeable about the vehicle and great to speak and work with during the process. The whole group from management to the finance department More

by oconnor.dillon.e
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Dominguez, Kenneth (Ken) Kavanaugh
Dec 19, 2023 -

Hi-Line Autohaus responded

Hey Dillon, Thank you for the great review, we appreciate your business and welcome to the Hi-Line Autohaus family!

December 14, 2023

Rich helped me today with buying a car after my last Mercedes died. He was awesome! Super friendly and very informative. I had my last car for 7 years and a lot has changed technology-wise and he shared More

by Jon Russell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob, Miracle Green
Dec 19, 2023 -

Hi-Line Autohaus responded

Hey Jon, Thank you for the great review and welcome to the Hi-Line Autohaus Family!

December 13, 2023

I had an amazing experience here at this dealership! Mr.Byrd was the absolute best! He was personable and made me feel welcomed. He answered all of my questions with no hesitation. I’m so glad I came ac More

by Faith J.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Bogert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth (Ken) Kavanaugh
Dec 13, 2023 -

Hi-Line Autohaus responded

Thank you for the great review Faith! We appreciate your business very much! Welcome to the Hi-Line Autohaus family!

December 10, 2023

Great job, we are very happy with our new jeep. The sales team did an excellent job. More

by rickytaylor0912
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Hi-Line Autohaus responded

Thank you for the great review! We appreciate your business and welcome to the Hi-Line Autohaus family!

December 03, 2023

Rich Bogart at Hi-Line Autohaus made buying our new (used) car such a pleasant and easy process. From the moment we submitted an inquiry online, Rich was responsive, knowledgeable, friendly and helpful More

by jillraedels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew McGovern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth (Ken) Kavanaugh
Dec 13, 2023 -

Hi-Line Autohaus responded

Hey Jill, Thank you so much for coming back to Hi-Line Autohaus for another vehicle! We appreciate your business very much. Please let us know if you need anything and thanks again!

November 29, 2023

Great service throughout with clear communication and honesty. Car was a really good price and has run great so far. More

by paul.lunnemann
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Dominguez
Dec 13, 2023 -

Hi-Line Autohaus responded

Thank you Paul for the business! We appreciate the great review! If you need anything please let us know and welcome to the Hi-Line Autohaus family!

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