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Hi-Line Autohaus

Charlotte , NC

Overview
Employees
Reviews
Vehicles
4.9
709 Reviews
Hi-Line Autohaus is a locally owned, family run dealership specializing in luxury vehicles. Since opening our doors in 2002, we have served thousands of happy customers from Charlotte, NC and all around the US, earning us multiple customer service awards! From your first phone call to the turning over of your new keys we will surpass your expectations. At Hi-Line Autohaus we are focused on delivering the finest pre-owned automobiles, inspected, serviced and with glowing vehicle history. Experience the difference and enjoy the savings at your first choice... HI-LINE AUTOHAUS, YOUR PREMIER CHOICE FOR PRE-OWNED BMW, INFINITI, MINI, LEXUS , AUDI, VOLVO, MERCEDES, ACURA IN NORTH CAROLINA, SOUTH CAROLINA AND AROUND THE GLOBE.
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6411 East Independence Boulevard

Charlotte , NC

28212

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Showing 709 reviews

July 30, 2025

Great experience - everyone was great to work with! Rich and Carl were extremely knowledgable and responsive to all of my questions! Thank you all for helping me with my new car purchase! More

by susanjrealtor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Hi-Line Autohaus responded

Susan, Thank you for sharing your experience! We're so glad to hear that you had a great time working with our team. Rich and Carl will be especially pleased to know their knowledge and responsiveness made a positive impact. Congratulations on your new car — and thank you for choosing us to be part of that exciting process. If you need anything down the road, we’re always here to help! Happy Motoring, HiLine Autohaus Team

July 24, 2025

Our experience in buying the BMW X5 was a positive one. These guys really knew the details about the car and they were willing to show us all that we wanted to see. More

by braddez
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2025 -

Hi-Line Autohaus responded

Thank you for your kind words and for sharing your experience with us. We're so glad to hear that your BMW X5 purchase was a positive one. Our team takes pride in being knowledgeable and transparent, and it’s great to know we were able to provide all the information and support you needed. We truly appreciate your business and hope you enjoy every mile in your new X5. If there’s anything we can assist with in the future, please don’t hesitate to reach out. Happy Motoring, HiLine Autohaus Team

July 19, 2025

This was my first car purchase and it was a smooth transaction. Naasir was so nice and very professional. If you are looking for a vehicle go by and check them out. More

by tgbenson62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naasir Duck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2025 -

Hi-Line Autohaus responded

Thank you for taking the time to share your experience! We're honored to have been a part of your first car purchase and are so glad to hear the transaction was smooth. Naasir will be especially pleased to know his professionalism and friendly approach made a positive impression. We truly appreciate your recommendation and look forward to helping you—or anyone you send our way—in the future. Enjoy your new vehicle! Happy Motoring, HiLine Autohaus Team

July 18, 2025

Rich made the process so easy and low stress! Highly recommend HiLine for quality preowned cars More

by bntemples
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2025 -

Hi-Line Autohaus responded

Thank you so much for the kind words! We're so glad to hear Rich made the process easy and stress-free for you. We truly appreciate the recommendation and are happy you had a great experience with us at HiLine. Enjoy your new ride! Happy Motoring, HiLine Autohaus Team

July 11, 2025

Great dealership with respectful people. Normally I hate car shopping but these guys provided a low key environment and made it easy More

by jkracer37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Hi-Line Autohaus responded

Thank you so much for the kind words! We're thrilled to hear that our team made your car-buying experience easy and comfortable. We understand that shopping for a vehicle can sometimes feel overwhelming, so it means a lot to know we could provide a low-pressure, respectful environment. We truly appreciate your feedback and hope you enjoy your new vehicle! Happy Motoring, HiLine Autohaus Team

June 28, 2025

They made the whole process super easy. Everyone was very polite and courteous. Thanks again everyone More

by matthew2antone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Fitzgibbon
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Jun 28, 2025 -

Hi-Line Autohaus responded

Thank you for your kind words! We're glad to hear the process was smooth and that our team made a positive impression. It was our pleasure to assist you, and we truly appreciate your business. Thanks again, and we hope you enjoy your new vehicle! Happy Motoring, Team HiLine Autohaus

June 26, 2025

Naasir and Carl worked everything out for me and got us a great deal! Thank you so much! More

by staleykim114
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naasir Duck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2025 -

Hi-Line Autohaus responded

Kim, Thank you for your feedback! We're thrilled to hear that Naasir and Carl were able to assist you and secure a great deal. We truly appreciate your business and are glad we could help make the process a positive one. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything in the future! Happy Motoring, Team HiLine Autohaus

June 24, 2025

Everything went very smooth from the time we walked onto the lot until we drove off in our new car!!!🚙 More

by denise_geter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naasir Duck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edie
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Jun 28, 2025 -

Hi-Line Autohaus responded

Thank you for sharing your experience! We're delighted to hear that everything went smoothly from start to finish. Enjoy your new car, and please don’t hesitate to reach out if there's anything we can assist you with in the future! Happy Motoring, Team HiLine Autohaus

June 21, 2025

Nassir was helpful and informative as well as knowledgeable about the vehicles on the lot. He was out of office for a few days but the rest of the team stepped in and helped seamlessly. More

by bfesperman
Recommend Dealer
Yes
Employees Worked With
Naasir Duck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cambric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Hi-Line Autohaus responded

Thank you for your thoughtful feedback! We're glad to hear that Nassir provided helpful and knowledgeable service, and that the rest of our team was able to support you seamlessly during his time away. We appreciate your trust in us and are here whenever you need assistance in the future! Happy Motoring, Team Hi-Line Autohaus

June 16, 2025

This was a bucket list purchase. The last car i will buy and the first nice car i have had. I did all of my due diligence to make sure i could purchase the car. I purchased the exten More

by Jan
Finance Experience
Recommend Dealer
No
Employees Worked With
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Hi-Line Autohaus responded

Jan, As previously discussed, it is standard industry practice to deliver pre-owned vehicles with the keys available at the time of acquisition. In our case, we follow this approach in order to maintain competitive pricing and pass those savings on to our customers. Similarly, when we receive trade-ins, it is common for customers to provide only the keys they have on hand. Requiring two keys from every trade-in is typically not practical, and aligning with this norm allows us to offer the best possible value to our buyers. Happy Motoring, Team Hi-Line Autohaus

Jun 17, 2025 -

Jan responded

Hmm In my mind BMW x3 is not industry standard . It is above and beyond just as your dealership should be in re the vehicle. Seems it would be in your best interest to replace the missing fob and offer it with the vehicle rather than make excuses for why you don’t have it. Just curious as to why several employees “looked” for it prior to close of sale. Hopefully this review will reach others. Not my normal practice. Thanks

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