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Hi-Line Autohaus

Charlotte , NC

Overview
Employees
Reviews
Vehicles
4.9
704 Reviews
Hi-Line Autohaus is a locally owned, family run dealership specializing in luxury vehicles. Since opening our doors in 2002, we have served thousands of happy customers from Charlotte, NC and all around the US, earning us multiple customer service awards! From your first phone call to the turning over of your new keys we will surpass your expectations. At Hi-Line Autohaus we are focused on delivering the finest pre-owned automobiles, inspected, serviced and with glowing vehicle history. Experience the difference and enjoy the savings at your first choice... HI-LINE AUTOHAUS, YOUR PREMIER CHOICE FOR PRE-OWNED BMW, INFINITI, MINI, LEXUS , AUDI, VOLVO, MERCEDES, ACURA IN NORTH CAROLINA, SOUTH CAROLINA AND AROUND THE GLOBE.
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6411 East Independence Boulevard

Charlotte , NC

28212

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Showing 704 reviews

June 28, 2025

They made the whole process super easy. Everyone was very polite and courteous. Thanks again everyone More

by matthew2antone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Fitzgibbon
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Jun 28, 2025 -

Hi-Line Autohaus responded

Thank you for your kind words! We're glad to hear the process was smooth and that our team made a positive impression. It was our pleasure to assist you, and we truly appreciate your business. Thanks again, and we hope you enjoy your new vehicle! Happy Motoring, Team HiLine Autohaus

June 26, 2025

Naasir and Carl worked everything out for me and got us a great deal! Thank you so much! More

by staleykim114
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naasir Duck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2025 -

Hi-Line Autohaus responded

Kim, Thank you for your feedback! We're thrilled to hear that Naasir and Carl were able to assist you and secure a great deal. We truly appreciate your business and are glad we could help make the process a positive one. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything in the future! Happy Motoring, Team HiLine Autohaus

June 24, 2025

Everything went very smooth from the time we walked onto the lot until we drove off in our new car!!!🚙 More

by denise_geter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naasir Duck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edie
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Jun 28, 2025 -

Hi-Line Autohaus responded

Thank you for sharing your experience! We're delighted to hear that everything went smoothly from start to finish. Enjoy your new car, and please don’t hesitate to reach out if there's anything we can assist you with in the future! Happy Motoring, Team HiLine Autohaus

June 21, 2025

Nassir was helpful and informative as well as knowledgeable about the vehicles on the lot. He was out of office for a few days but the rest of the team stepped in and helped seamlessly. More

by bfesperman
Recommend Dealer
Yes
Employees Worked With
Naasir Duck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cambric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Hi-Line Autohaus responded

Thank you for your thoughtful feedback! We're glad to hear that Nassir provided helpful and knowledgeable service, and that the rest of our team was able to support you seamlessly during his time away. We appreciate your trust in us and are here whenever you need assistance in the future! Happy Motoring, Team Hi-Line Autohaus

June 16, 2025

This was a bucket list purchase. The last car i will buy and the first nice car i have had. I did all of my due diligence to make sure i could purchase the car. I purchased the exten More

by Jan
Finance Experience
Recommend Dealer
No
Employees Worked With
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Hi-Line Autohaus responded

Jan, As previously discussed, it is standard industry practice to deliver pre-owned vehicles with the keys available at the time of acquisition. In our case, we follow this approach in order to maintain competitive pricing and pass those savings on to our customers. Similarly, when we receive trade-ins, it is common for customers to provide only the keys they have on hand. Requiring two keys from every trade-in is typically not practical, and aligning with this norm allows us to offer the best possible value to our buyers. Happy Motoring, Team Hi-Line Autohaus

Jun 17, 2025 -

Jan responded

Hmm In my mind BMW x3 is not industry standard . It is above and beyond just as your dealership should be in re the vehicle. Seems it would be in your best interest to replace the missing fob and offer it with the vehicle rather than make excuses for why you don’t have it. Just curious as to why several employees “looked” for it prior to close of sale. Hopefully this review will reach others. Not my normal practice. Thanks

June 14, 2025

Good car buying experience with friendly staff and help. I would likely buy there again. Took a little bit longer getting the car ready but was worth it for they spent the time cleaning having her showroom More

by hayesinsurance
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl
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Jun 17, 2025 -

Hi-Line Autohaus responded

Thank you for your feedback—we truly appreciate your patience throughout the process. While it did take a little extra time to prepare the vehicle, we're glad to hear that the final result met your expectations. Delivering a vehicle in "near showroom" condition is something we take pride in, and it’s great to know that effort made a positive impact. We’d be honored to earn your business again in the future. Happy Motoring, Team Hi-Line Autohaus

June 06, 2025

Very happy with the vehicle I purchased from this dealership. Great deal on my used 4Runner! Rich was great to work with too! More

by hpenten95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Hi-Line Autohaus responded

Thank you for your kind words and for choosing our dealership! We're thrilled to hear you're enjoying your 4Runner and that you had a great experience working with Rich. We truly appreciate your business and look forward to serving you again in the future. Safe travels! Happy Motoring, Hi-Line Team

June 03, 2025

I received friendly, professional customer service. I purchased a mini Cooper and I love it. More

by Doghousebarandgrill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naasir Duck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cambric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Fitzgibbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Hi-Line Autohaus responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team and that you're enjoying your new MINI Cooper. It was a pleasure assisting you, and we're grateful you chose us for your purchase. If you ever need anything in the future, don't hesitate to reach out. Enjoy the ride! 🚗 Happy Motoring, Hi-Line Autohaus Team

June 02, 2025

Nasir and Mr. Terry were so helpful and made our purchase so easy! We love HiLine this is our 6th vehicle we’ve purchased from them! More

by Sschambers203
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Belk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naasir Duck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Hi-Line Autohaus responded

Thank you for your continued trust in Hi-Line and for sharing such wonderful feedback! We're delighted to hear that Nasir and Terry made your experience smooth and enjoyable. It's an honor to have earned your business for the sixth time, and we truly value your loyalty. We look forward to serving you again in the future! Happy Motoring, Hi-Line Autohaus Team

June 02, 2025

I had a chance to know Hi Line auto house through friend of mine. I went and had a chance to meet salesman Richi who was very helpful and honest. As a result I was able to buy the 2024 BMW X7. It is a great More

by Kidane 25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cambric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Hi-Line Autohaus responded

Thank you for taking the time to share your experience with us! We're so pleased to hear that your friend recommended Hi Line Auto House and that Rich was able to assist you with honesty and professionalism. Congratulations on your 2024 BMW X7 — it's an exceptional vehicle! We truly appreciate your business and look forward to continuing to serve you in the future. Happy Motoring, Hi-Line Autohaus Team

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