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Heyward Allen Toyota
Athens, GA
2,409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 21, 2022
Incredible first car-buying experience. My sales consultant Hector Ibanez was so informative and thorough throughout the entire process. Absolutely no pressure during the sale which was gre My sales consultant Hector Ibanez was so informative and thorough throughout the entire process. Absolutely no pressure during the sale which was greatly appreciated since it’s stressful enough already going through the buying process for the first time. He paid attention to exactly what I was looking for and helped me narrow some options down to find the perfect vehicle within my budget with the exact features I was looking for. EDIT: While I don’t want to take away from the excellent customer service my sales consultant provided, since my experience with the finance manager in buying my vehicle I will no longer recommend or be a repeat customer at Heyward Allen Toyota. It makes a huge difference when you are kind and clear and upfront with your customers, and I experienced none of these with the finance department at Heyward Allen. Instead of a greeting I was called for across the dealership with a “I’m ready for you” no mention of my name or anything. I can’t imagine if I called my patients back from our welcome area like that for their appointments… Couldn’t even walk 15 or 20 feet from their desk to come greet me stayed comfortably seated in their chair. They sneakily told me I was signing for a warranty but were hesitant to disclose the details of said warranty when I asked exactly what was covered. I was shown only the signature screen on the iPad and not the terms I was actually signing for which I should have been wary of but trusted the persons answers when I asked questions about it. The terms of my entire initial agreement were also changed without my acknowledgement due to this and I was told when I asked questions “the monthly payment only goes up a few dollars”. Yep- because they extended my terms AND changed my interest rate without telling me. More
by alm3204
Employees Worked With
Hector Ibanez, Cliff Washington
October 17, 2022
Always an amazing experience here. Customer service is helpful and kind. The advisors I recommend are Brett self and Kevin senderhauf. They are great at their job and Brett always goes Customer service is helpful and kind. The advisors I recommend are Brett self and Kevin senderhauf. They are great at their job and Brett always goes above and beyond to help you and Kevin gets the job done fast. Love love love this place. More
by Merri wheeler
Employees Worked With
Issac Rollison , Brett Self, Kevin Senderhauf
October 17, 2022
We purchased a used car from here in December of 2016. When purchasing the car the window sticker stated the car came with a 7 year or 100k mile warranty… once sitting down at finance SHOCKER the car actu When purchasing the car the window sticker stated the car came with a 7 year or 100k mile warranty… once sitting down at finance SHOCKER the car actually didn’t come with any warranty.. thank god i had a photo of the window sticker stating it did come with a warranty. The window sticker stated the engine, transmission/transaxle/transfer case, drive axle were all covered. We ended up being told we were getting the same coverage but in stead of 7 years 100k it was going to be 2 years 24k. Which we were fine with. Flash forward to now. We call, get told they would call back, we call again with warranty questions, leave a voicemail with finance ( Mario) and speak with our sales man, peter Salazar, who of course says “ Let me get him a message and he will call you back” did we ever get a call back? xxxx NO. I get it. They sold us the car so i guess they are done and dont feel the need to help with warranty claims or issues with the warranty company they use. Finance department here gets zero stars from us and sales might deserve 2 stars. You can’t trust the window stickers here, can’t trust them to help or call back. More
by Emilee.young616
Employees Worked With
Peter Salazar, Mario Gutierrez
