Heyward Allen Toyota

I recently purchased a Tundra with Phil Cross. He was very helpful and made the transaction easy. I had an issue with the truck that was taken care of immediately at no charge. They have definitel He was very helpful and made the transaction easy. I had an issue with the truck that was taken care of immediately at no charge. They have definitely made me a return customer. More

JR is very on top of everything! Even sent me a video of the 4Runner. We drove 4.5 hours just to get my New Ride and it was worth it! JR has stayed in contact from the beginning a Even sent me a video of the 4Runner. We drove 4.5 hours just to get my New Ride and it was worth it! JR has stayed in contact from the beginning and just texted me yesterday, 6 days later to check in on everything. More

Excellent buying experience with Heyward Allen Toyota and salesperson Maria Fennell! Maria made it such an enjoyable process and was extremely helpful! salesperson Maria Fennell! Maria made it such an enjoyable process and was extremely helpful! More

Everything went well. Took a little longer than was told it would be. But it was a Monday and was busy Took a little longer than was told it would be. But it was a Monday and was busy More

Great service. Great dealership. Chris was a great salesman. He was very helpful when I ask him questions. Great dealership. Chris was a great salesman. He was very helpful when I ask him questions. More

Purchased multiple cars in the last 2 years. These guys are always great to deal with. These guys are always great to deal with. More

People were very friendly. Unfortunately the check on my airbag was completed. Air bag area top is out again and more than initially Unfortunately the check on my airbag was completed. Air bag area top is out again and more than initially More

Salesman Andrew Hagglund was great. Finance department was slow getting to us. People at front were very nice, and our phone conversations were very good. Finance department was slow getting to us. People at front were very nice, and our phone conversations were very good. More

Great place to buy a car friendly sales staff. I bought three vehicles from them. got give a shout out to Phil Cross I bought three vehicles from them. got give a shout out to Phil Cross More

Incredible first car-buying experience. My sales consultant Hector Ibanez was so informative and thorough throughout the entire process. Absolutely no pressure during the sale which was gre My sales consultant Hector Ibanez was so informative and thorough throughout the entire process. Absolutely no pressure during the sale which was greatly appreciated since it’s stressful enough already going through the buying process for the first time. He paid attention to exactly what I was looking for and helped me narrow some options down to find the perfect vehicle within my budget with the exact features I was looking for. EDIT: While I don’t want to take away from the excellent customer service my sales consultant provided, since my experience with the finance manager in buying my vehicle I will no longer recommend or be a repeat customer at Heyward Allen Toyota. It makes a huge difference when you are kind and clear and upfront with your customers, and I experienced none of these with the finance department at Heyward Allen. Instead of a greeting I was called for across the dealership with a “I’m ready for you” no mention of my name or anything. I can’t imagine if I called my patients back from our welcome area like that for their appointments… Couldn’t even walk 15 or 20 feet from their desk to come greet me stayed comfortably seated in their chair. They sneakily told me I was signing for a warranty but were hesitant to disclose the details of said warranty when I asked exactly what was covered. I was shown only the signature screen on the iPad and not the terms I was actually signing for which I should have been wary of but trusted the persons answers when I asked questions about it. The terms of my entire initial agreement were also changed without my acknowledgement due to this and I was told when I asked questions “the monthly payment only goes up a few dollars”. Yep- because they extended my terms AND changed my interest rate without telling me. More