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Heyward Allen Toyota

Athens, GA

4.8
2,403 Reviews

2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,403 reviews

December 23, 2024

From the time we were greeted at the door through the entire process everyone was nice and professional. Even those people who weren't involved with the purchase of the car. The price we agreed to over t More

by Tracey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Lee, Andrew Hagglund
December 22, 2024

Athens Toyota does an amazing job overall Great customer service, friendly great prices!!! Thank you all More

by Merciful1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Self
December 22, 2024

Kayla is an amazing assistant service manager. Today she was instrumental in solving my car issue. She went the extra mile to correct the problem. More

by Myron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Willoughby, Miracle Grant
December 21, 2024

Nice and friendly staff, wonderful experience buying my first vehicle also very helpful and listened to my questions and concerns also very accommodating as well More

by J_floyd16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meng Thao , Tyler Moncrief
Dec 21, 2024 -

J_floyd16 responded

Would recommend

December 20, 2024

Very knowledgeable,worked within my budget, explained everything in detail, not pushy, very pleasant experience. More

by djmgoldman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Cross, Tyler Moncrief
December 20, 2024

Service technician and advisor allowed me to depart without notifying me of tread wire coming out of tire and other tire with a nail! They took 3 hours … how could you miss this ? More

by Established Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Choe
Dec 23, 2024 -

Heyward Allen Toyota responded

We sincerely apologize for the oversight during your visit. This is not the level of service we strive to provide. We understand your frustration, especially after spending three hours with us. Our technicians should have thoroughly inspected your tires and made you aware of any issues. We take your feedback seriously and will review our processes to ensure that such situations are prevented in the future. Please contact us directly so we can address this matter and make things right. Thank you for bringing this to our attention.

December 19, 2024

Excellent dealership. Phil Cross was great to work with. Very nice inventory and great service department. More

by willwingate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Cross, Mario Gutierrez
December 17, 2024

Phil was an excellent salesman. He spent quality time explaining everything before we purchased. We WILL return to Phil at Toyota in the future. More

by Referee8969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Cross
December 14, 2024

Went in for simple check up…oil change and filter. Always a positive experience. Special recognition for service advisor Cody. He kept me up to date and recommended a few things. I will keep coming to More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
December 12, 2024

I have been satisfied with the service I have gotten here over the past decade. More

by irnbrigade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lee
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