Heyward Allen Toyota

I was told my wiper blades needed immediate attention. It stated on the multi-point inspection that the front wiper blades and back wiper blades failed. The estimate to replace just the front was $39.98. It stated on the multi-point inspection that the front wiper blades and back wiper blades failed. The estimate to replace just the front was $39.98. I refused this because I just had new wiper blades installed on the front and back. I questioned the service technician at the checkout counter and he stated the wiper blades failed and were recommended to be replaced because of my mileage. WHAT. This is ridiculous. Heyward Allen Toyota in Athens Service Department is scamming people. Telling their customers they need things replaced that they don't. Now I'm wondering if the filters they replaced for me actually needed to be replaced. My trust in this service department is gone. More

Wow! What a refreshing experience Heyward Allen Toyota provided on my new car purchase. I consider my self a savvy consumer and have been painstakingly se What a refreshing experience Heyward Allen Toyota provided on my new car purchase. I consider my self a savvy consumer and have been painstakingly searching for a fair deal on a car. I was open to new or used cars but finally decided that, in the current market, a new Toyota made the most sense. I feel so lucky to have had Larry Griffin my sales consultant and will would recommend him to anyone looking for a fair and easy experience. After my experience today, let’s just say I would send my own children, mother, grandmother, etc. to him with out any reservations and would know he would take care of them and make sure they informed and treated fairly. Thank you Larry and Thank you Heyward Allen Toyota for promoting an ethical, transparent, and kind dealership. I never thought I would say this about a car dealership, but I will absolutely be back! -Tom C. More

From start to finish, my experience with Heyward Allen Toyota exceeded my expectations. Drek was professional and knowledgeable about the car, the buy/lease process, and everything else I questioned. Ther Toyota exceeded my expectations. Drek was professional and knowledgeable about the car, the buy/lease process, and everything else I questioned. There was absolutely no pressure. I felt he really wanted me to get the deal I wanted and, more importantly, the car I wanted. Glad to be a second-time customer. More

We were handling the pre-purchase from out of town. The sales & finance team answered questions, sent videos, and inspection reports. Day of vehicle pickup, the process was easy, quick and smooth! All The sales & finance team answered questions, sent videos, and inspection reports. Day of vehicle pickup, the process was easy, quick and smooth! All the documents needed were reviewed ahead of time. Impressive customer friendly service!!! Well done! More

Everyone involved was great to deal with. Great customer service at every level. This is my second Toyota purchase from Heyward Allen. I would highly recommend! Great customer service at every level. This is my second Toyota purchase from Heyward Allen. I would highly recommend! More

Always try to talk you into more than is warranted and don’t take responsibly when they make a mistake. don’t take responsibly when they make a mistake. More

They were very professional and took the steps with me to buy my new car and didn’t make me feel overwhelmed. buy my new car and didn’t make me feel overwhelmed. More

The service is very easy to schedule and the staff is very friendly and knowledgeable very friendly and knowledgeable More

Great experience from start to purchase of my new Highlander. Very patient, informative and no pressure. Everyone there was very helpful and friendly. Chris Maughon is the best salesman we have wo Highlander. Very patient, informative and no pressure. Everyone there was very helpful and friendly. Chris Maughon is the best salesman we have worked with! More

From the time we were greeted at the door through the entire process everyone was nice and professional. Even those people who weren't involved with the purchase of the car. The price we agreed to over t entire process everyone was nice and professional. Even those people who weren't involved with the purchase of the car. The price we agreed to over the phone was exactly what we paid. Our salesperson was very thorough and worked very quickly to process our paperwork to get us through to finance. My only complaint was waiting over an hr for the finance person. It would have helped if we knew it would take a long time. It would have set our expectations. Overall, a great experience. More