Heyward Allen Toyota

James Montalvo, as well as all of his colleagues at Heyward Allen, was a pleasure to work with. I am somewhat suspicious of dealerships, and what I need is people that look me in the eye and tell me w Heyward Allen, was a pleasure to work with. I am somewhat suspicious of dealerships, and what I need is people that look me in the eye and tell me what they need and what they can offer. With the facts, one can arrive at a decision. Thankfully, James and the entire Heyward Allen staff obviously understand what it means to be professional, and it shows throughout the entire process. If you are the kind of person that expects honesty and a straight-forward approach to business, then James and Hayward Allen are exceptional when compared against other car dealerships. I would rate the entire experience as refreshing. Heyward Allen is clearly taking the customer-service oriented high road to sales and service. Too often car sales are viewed as adversarial, with customers trying to figure out invoice prices and barter the dealer into submission...dealers are also guilty of all kinds of tomfoolery. What I believe is that both the dealer and customer should independently ponder what they need to remain whole in the agreement, and then see if there is a fit...this is business the proper way. I also appreciated that the finance manager John Dispoto was restrained and direct in his approach and all business...I appreciated his brevity and professional demeanor. In addition, James' colleague Rachel Callis also was invaluable, responsive, and kind. They worked as a team and that was nice to see. What many dealerships seem to miss is that the little things are telling to customers...Heyward Allen is sensitive to the subtleties of customer relations. I look forward to seeing if their service department is cut from the same cloth. More

I highly recommend visiting this dealership. They provided excellent and personable customer service. They were prompt, efficient and willing to work with me. They did not "talk down" to me or pressu provided excellent and personable customer service. They were prompt, efficient and willing to work with me. They did not "talk down" to me or pressure me into a sale. They were exceedingly friendly and, more importantly, down-to-earth. More

I approached Rachel and Eli about searching for a TCUV for me after having a rough time finding one myself. My mother purchased two new Toyota 4Runners from Heyward-Allen so I felt comfortable and trust H for me after having a rough time finding one myself. My mother purchased two new Toyota 4Runners from Heyward-Allen so I felt comfortable and trust Heyward-Allen Toyota. They were very friendly and knowledgeable. They seemed to be genuinely interested in helping me find a vehicle that met all of my qualifications. It is unfortunate that they were unable to find my Toyota for me. I would have preferred supporting local economy, even though the price they quoted was more than I ended up paying (maybe not in the long run but only time will tell). Thanks More

Although I did not end up buying a car from this dealer, I had a great experience working with the sales representative, Mr. Sam Rivera. He is the most friendly and thoughtful auto salesman I have ever enco I had a great experience working with the sales representative, Mr. Sam Rivera. He is the most friendly and thoughtful auto salesman I have ever encountered. He acted in a most professional manner to provide product information and follow up my feedbacks. I eventually gave up his business not for the quality of service, but the high price caused by the recent tsunami. More

I was very pleased with the whole experience from the time i talked to them about what vehicle i wanted til the time i bought it, even them taking the time to get me deal on a new truck with my financial time i talked to them about what vehicle i wanted til the time i bought it, even them taking the time to get me deal on a new truck with my financial situation. More

I started looking for a van in November, 2010. Mrs. Fennell was one of the few people at a dealership that took time to explore the Sienna with me. So when I made the decision to buy it was between th Fennell was one of the few people at a dealership that took time to explore the Sienna with me. So when I made the decision to buy it was between the Kia and Sienna, I returned to Heyward Allen and Mrs. Fennell to purchase the car More

This new car purchase experience was the easiest one we have ever experienced. After initially have an email exchange with Rachel Callis, we worked with Charles Kennedy (based on a recommendation from emp have ever experienced. After initially have an email exchange with Rachel Callis, we worked with Charles Kennedy (based on a recommendation from employee Kate Huff who we have known since she was a child)at the dealership. Charles went above and beyond to find the exact car we wanted and the price offered was totally acceptable to us immediately -- no haggling back and forth. I have already recommended HAT to a couple of friends who may be looking to purchase in the next few months. Thanks Heyward-Allen Toyota for making purchasing my new Venza such a great experience! More

Mr. Caldwell was extremely helpful to me in making my decisions about my car purchase. He researched various sources in order to provide me with in-depth information in response to questions I asked. H decisions about my car purchase. He researched various sources in order to provide me with in-depth information in response to questions I asked. He kept me updated on inventory in stock and made himself available at my convenience, all without pressuring me. In fact, he went out of his way in every aspect of our dealings to make the deal work for me with a minimum of discomfort. I probably would not have closed the deal without the extra effort he made, as well as that of others at the dealership whom he induced to go the extra mile in arranging for a sales price, trade-in value and financing that accommodated my situation. More

Our sales representative, Robin Smith, was very professional and provided us with the four different models we wanted to consider. He was informative, patient and easy to communicate with. We wou professional and provided us with the four different models we wanted to consider. He was informative, patient and easy to communicate with. We would highly recommend him to any of our friends or family interested in Toyota. Judy and Chuck Heydt More

All sales personnel were very helpful and knowledgeable. No hi pressure. Dealer show room was cool, clean and comfortable. Sales person with whom we had been working was not in when we dropped in and we w No hi pressure. Dealer show room was cool, clean and comfortable. Sales person with whom we had been working was not in when we dropped in and we were assisted by another very knowledgeable person. More