Heyward Allen Toyota | Page 230

This was a very positive care buying experience for us. The dealership was heavily involved in a sales event, but everyone made us feel welcome and important. Robin Smith is one of the nicest people in Ath The dealership was heavily involved in a sales event, but everyone made us feel welcome and important. Robin Smith is one of the nicest people in Athens and we would recommend him to all of our friends. We love the new Corolla! More

From the word GO, Maria Fennell was a joy to work with. When my husband and I went in to test drive a prius (as we'd never driven one before) Maria was more than willing to let us take it for a spin, after When my husband and I went in to test drive a prius (as we'd never driven one before) Maria was more than willing to let us take it for a spin, after she went over the basics of hybrid driving. When we returned from our test drive there was absolutely no pressure from her to purchase that day, which to a customer is very nice. From then until we did purchased, my husband was in email contact with Maria and always had the nicest things to say about his interactions with her. When we were ready to purchase we contacted Maria, told her our specific preferences and what we wanted to pay and she found the perfect car for us at the right price! A few days later we went in to Heyward Allen Toyota to seal the deal. It was a pleasant and quick process (as she'd had me fill out the credit application for financing earlier in the day so we wouldn't have to wait on that at the dealership). What I thought would take several hours took an hour or less. Maria is a wonderful non-salesman-like saleswoman and both my husband and I had a wonderful experience working with her. More

My complaint is about changing the RATE without telling me, but I cought it before signing the paper (from 3.99% to 4.84% I think) and he did change it to base rate 3.99% and APR 4.49% . I know the differe me, but I cought it before signing the paper (from 3.99% to 4.84% I think) and he did change it to base rate 3.99% and APR 4.49% . I know the different is only arround $2.-/month but it's not the point, when you quote to customer it should be the APR anyway. I came back the next day because I had oil change scheduled for my RAV4, and I met John and told him what happened and told him too about the sticker's price is $ 299.- less than the invoice and he made it right and I ended up paid cash. I love Maria the best More

Saw the Tundra on the internet, sent request for more informnation and Rachel, very politely answered my request. The truck was down having pictures made and she made sure I received them that night (ca informnation and Rachel, very politely answered my request. The truck was down having pictures made and she made sure I received them that night (cause she was off the next day), which I did and the pictures made up my mind to drive from Canton, Ga to athens to look at the truck. Being such a long ride Rachel assured me the truck would be able to "GO", and it was. Since she was off, I met Bill Cooper - what can I say about Bill. The nicest car salesman I have EVER dealt with , (and I am 1 years old nad have bought numerous cars and trucks in my life). Bill Cooper is an asset to your dealership, and again was proud to have had the chance to meet him and do business with Bill. Rachel had assured me that if I drove all the way and liked the truck, I would drive it home - I had already been approved for the financing with my credit union. I bought the truck to pull my new travel trailer. I needed the trailer brake removed and again, Rachel had told me that would be no issue. WELL, when I drove to service, like Bill had told me to do the two guys were more worried as to who was going to pay for the removal than they were customer service. It went back and forth for a few minutes and finally Bill (upset at them)told them to bill it to the used car lot and complete the work. While I was in the finance office the youg fellow brought me the brake assist. I then realized they undid 2 screws and the asist simply "plugged" into the dash.. Took longer to figure out who was going to pay for the service than it did to remove it. Anyway, I finished in finance, met Bill Cooper again, waiting for me to finish, a gentleman handshake and AGAIN thanking me for my business and I was off to Canton. I am a full commission salesman, so I know how important customer service is to you and my company and I appreciate this time to brag on Bil;l and Rachel. By the way I LOVE MY TUNDRA!!!!!!! Frank Hudson More

Bought our last five vehicles from Heyward Allen. They must be doing something right for us to keep coming back .Another great experience with home town people. must be doing something right for us to keep coming back .Another great experience with home town people. More

Overall experience was great. This is our 3rd RAV4 purchased from Heyward Allen. The price was given a (4) good, rather than (5) great since our first choice was to purchase the vehicle using the pro purchased from Heyward Allen. The price was given a (4) good, rather than (5) great since our first choice was to purchase the vehicle using the promotional 0% interest for up to 60 months and we expected a price in line (or at least in the ball park) with my internet research from two different internet entities. The lowest price quoted was approx $2800 more than my internet research. We decided to accepted a lease and are very happy with the vehicle delivery and preparation and, if our previous experience is an indication, we expect really great service from the vehicle and the dealership. Charles H. Hooper More

I have done business with Heyward Allen dealership for my past 6 cars. I now have my daughter buying from same company (2). When you have a good product the vehicle sells itself, we just work on price. My hu past 6 cars. I now have my daughter buying from same company (2). When you have a good product the vehicle sells itself, we just work on price. My husband and I have been very satisfied and will continue to purchase Toyotas. More

Marcus is an outstanding professional. Sincere, patient, honest. He took care of a complex transaction an made it painless. We cannot say enough positive about Marcus! honest. He took care of a complex transaction an made it painless. We cannot say enough positive about Marcus! More

We had a wonderful experience buying our van at Heyward-Allen. Glen Taunton, Maria, and Cliff were very helpful, knowledgeable, and great to work with. I would highly recommend this dealdership t Heyward-Allen. Glen Taunton, Maria, and Cliff were very helpful, knowledgeable, and great to work with. I would highly recommend this dealdership to anyone wanting a new or used car. More