Heyward Allen Toyota

Cliff Washington was very rude with me at the time of signing all of the paper work. He wouldn't explain what I was signing. I noticed that he was bothered when I asked him how much the APR would be. He signing all of the paper work. He wouldn't explain what I was signing. I noticed that he was bothered when I asked him how much the APR would be. He told me that "five percent". I explained that I was told that it was going to be 4.49% and from there he seemed to be bothered about it. He changed it in the end to 4.49%. He was unable to answer any of my questions and he did not seem to bother to find out for me. He told me that the payment was June 28th and I asked if he could change it to another date so that we could have 45 days to make the payment like other dealers. He told me, "no, it depends on the bank. you're looking for lower pay, lower APR, and you don't even want to pay on the 28th". He made me feel really bad after that from how he was treating me. He never tried to excuse himself. I asked him why he wasn't treating me, a customer, better and he replied, "You're not paying me, you're paying the bank". I wish that all everyone there could treat the people like S.L Mitchell. Unlike Mr. Washington, S.L Mitchell was a lot nicer. More

excellent and fast service. I really enjoyed working with David on getting the 2013 rav4. He showed me all the features and went into detail on them. He also took the time to show me and introduce me to diff David on getting the 2013 rav4. He showed me all the features and went into detail on them. He also took the time to show me and introduce me to different people at the shop with which i will be dealing in the future for any maintance i may need. What I really appreciated is that he came in on his day off just to meet with me since that was the only day i could come in. I would definitely recommend him to anyone i know trying to buy a car. More

My expierence with Charles Kennedy at Heyward Allen Toyoto was fantastic. Mr. Kenndy was very helpful and extremely knowledgeable in making my final choice of a new Tacoma. Toyoto was fantastic. Mr. Kenndy was very helpful and extremely knowledgeable in making my final choice of a new Tacoma. More

This was our third great experience at this dealership within the past 10 years, when purchasing a car. Tim Jump was thoughtful and considerate of our needs in helping us find the right car. It was a very within the past 10 years, when purchasing a car. Tim Jump was thoughtful and considerate of our needs in helping us find the right car. It was a very pleasant, low-pressure experience, and we were thrilled to get exactly the used car we were looking for, right here in our hometown! We have always had almost all of our service performed here, also --- even on the Lexus we previously owned. We always find the staff professional, courteous, and extremely competent. They never try to sell us a service we don't need, so we can trust their advice and the long-term performance of our vehicles. In fact, the only reason we haven't bought more cars at Heyward Allen, is that they keep our Toyota products in such great condition. We never want to trade them, until we simply find ourselves needing a newer one! More

We had a great experience buying the 2013 Camry. Great professional service from David, all questions answered competently. I highly recommend this dealership and sales associate to anyone planning to bu professional service from David, all questions answered competently. I highly recommend this dealership and sales associate to anyone planning to buy a new or used vehicle! Vicki Stickney More

David McCoy was exceptional to work with. My wife and I could not have asked for better or more friendly service and assistance. He was adept at giving us just the right amount of information and it was cl could not have asked for better or more friendly service and assistance. He was adept at giving us just the right amount of information and it was clear that we could trust him from the beginning of our conversation. Today I am a very happy Prius owner because of David. I recommend him highly! More

I first approached Heyward Allen Toyota by dealing in their Online Sales Department with Rachel Callis. She made the process of negotiating the price and features as smooth as could be. I was in the mark their Online Sales Department with Rachel Callis. She made the process of negotiating the price and features as smooth as could be. I was in the market for a 2012 Toyota Corolla and she never tried to push other cars on me. We got to talking about the Corolla and immediately she started seeing what kinds of offers she could make, there was none of that "Let me see what my manager can let me do" mentality. I was never kept waiting. Quickly she made me an offer that I couldn't refuse and I picked up the phone to call her. We got the paperwork rolling, and I discussed wanting to add tinting to the car and I was willing to pay for it, and she said without hesitation "Oh, we'll take care of that for you. We have a shop right here that does an excellent job!" She gave me the name of the sales person I would be working with when I came to look over the paperwork as well as his contact information. No pressure, and when you shop with Rachel, you shop with confidence. The salesperson I encountered when setting foot on the lot was Marcus Craft. One thing about Marcus is he treats you like you're a visitor in his home. His office is your office, and if you ever come back to visit, half the time he's already coming down the hallway to greet you and see how your car is doing before you even get a chance to ask the receptionist for him... and this in my book is a good thing. When I first showed up, Marcus informed me that my car was already in the shop getting cleaned up and it would be out on the lot momentarily. His words exactly: "Before we even talk about the paperwork, I want you to get in the car and test drive it for as long as you like." This sat very well with me. When I got back, I noticed that there were some very light scratches on the rear bumper likely from transit (the car only had 6 miles on it). I talked to Marcus about it and he said "No worries, just bring your car by on Monday and we'll have it all fixed up. If you need a ride to work, we'll happily give you one." After that, we proceeded to work on paperwork, and I went across the hall to speak with the Financial manager. During that time, Marcus was busy on the phone talking to the tint shop seeing when they could get my windows tinted. The great thing was that Marcus was able to get my car in the same day, so I drove it off the lot in "finished" form. All I had to do was drive back on Monday to get the scratches repaired on the bumper and that would be it! My experience on Monday was that of luxury. I dropped the car off, they gave me a ride to work, they gave me a ride back at the end of the day and the bumper looked like it had come straight from the factory! Marcus was there all along the way to answer any questions I had and to make sure the job had been done right. I look forward to dealing with Marcus in the future as I buy more Toyotas! The Financial Manager I spoke with was John Dispoto. He was very clear on all the paperwork, and there was no haggling as one might expect with the whole mentality of "Well, let's adjust the monthly payments to help you out" when in reality you get a higher APR. John laid it out black and white "Here is your interest rate, Your monthly payment is about $178.76, but lets just knock it down to $178.00 even." All through the process of signing the paperwork, he was courteous enough to explain what each contract meant in Layman's terms. He would also pause to let me read through the papers as much as I wanted to. I had imagined that the financing paperwork would be the most dreadful of the entire process, but in turn, with John its quite painless and you meet a heck of a nice guy in the process! All of the folks at Heyward Allen Toyota make you feel at home, and their staff are always there to answer questions or take care of any problems you encounter! If you feel that something isn't right, these folks will do all they can to make it right! The customer to them scales far beyond a dollar value, and there's definitely something to be said about that. More

Fantastic working with David. There was no hassle of any kind. He answered all my questions. I knew what I wanted and he worked quickly to get the car to me. And we love our Prius V! kind. He answered all my questions. I knew what I wanted and he worked quickly to get the car to me. And we love our Prius V! More

We had a wonderful experience. Steve was great to work with, he wasn't pushy and he was able to find us exactly what we wanted for the price we wanted. with, he wasn't pushy and he was able to find us exactly what we wanted for the price we wanted. More

We found our experience very positive and courteous. All the people we dealt with were very professional and knew their business. We hope that this relationship continues at this level in the future. the people we dealt with were very professional and knew their business. We hope that this relationship continues at this level in the future. More