Heyward Allen Toyota

Always good service and personnel is always friendly and helpful. Easy to deal with them. helpful. Easy to deal with them. More

Easy to work with, professionally completing our transaction. Salesman and financing was a pleasure to work with. transaction. Salesman and financing was a pleasure to work with. More

The service manager Brett Self was awesome he worked with me super straight forward and treated me well while there for 4 hours of maintenance. me super straight forward and treated me well while there for 4 hours of maintenance. More

The customer service was outstanding. The communication was clear and consistent. Everyone was professional. The customer service representative even FaceTime with me so he could see wha The communication was clear and consistent. Everyone was professional. The customer service representative even FaceTime with me so he could see what was going on in my car’s engine. That was really great More

Embarking on the quest for a new 2024 Corolla Hatchback, my journey led me to Heyward Allen Toyota, a dealership that stands out for its exceptional customer service and meticulous attention to detail. The my journey led me to Heyward Allen Toyota, a dealership that stands out for its exceptional customer service and meticulous attention to detail. The saga began on November 1st, when, after a month-long search, I discovered the perfect vehicle in Athens. A quick call to the dealership connected me with Chelsie, whose prompt and efficient service swiftly led me to Trey, a salesman whose enthusiasm and expertise were palpable over the phone. Trey's approachable demeanor made the myriad of details—from financing to accessory choices—seem less daunting. His patience and clarity, especially regarding the refundable nature of the $250 deposit, were reassuring, particularly in contrast to the non-refundable $1000 deposits I encountered elsewhere. On November 2nd, Chelsie's adept communication shone through texts, providing insightful information about my trade-in options. Despite Trey's absence due to personal commitments, the dealership's teamwork was evident as Kris, the sales manager, stepped in. Kris's dedication to tailoring the deal to my financial constraints, coupled with his genuine approach to customer service, was commendable. His efforts to adjust trade-in values and discount services like the Allen Protection were much appreciated. Chelsie's meticulousness in updating and correcting pricing and package details in the PDFs she sent was a testament to the dealership's commitment to accuracy and transparency. The day of the purchase, November 4th, was the culmination of this seamless experience. Arriving at the break of dawn, an hour and a half's journey from my home, I was greeted by the congenial front desk staff. Trey's arrival, a mere ten minutes later, brought a burst of energy to the proceedings. His comprehensive walk-through of the car's features, even amidst the chilly task of de-icing the vehicle, set the stage for a test drive that was both informative and exhilarating. Trey's proficiency in explaining the car's specifications and encouraging an exploration of its capabilities, like the sport mode, was impressive. The paperwork process was equally smooth, with Trey securing a $1000 rebate for my recent college graduation and negotiating a more favorable interest rate to meet my budgetary goals. The only moment that deviated from the dealership's otherwise stellar service was an overzealous upsell attempt by the finance department, which, while not unpleasant, was a stark contrast to the otherwise customer-focused approach. In the end, Trey's congeniality and attention to detail shone through once more as he helped set up my Apple CarPlay, installed my temporary car tag, and captured the moment with a celebratory photo—a fitting finale to a delightful experience. In reflection, Heyward Allen Toyota delivered a car-buying experience that was as personalized as it was professional. I extend my heartfelt recommendation to anyone in search of not just a car, but a dealership that truly values its customers. More

Fast and easy in/out no problem at all very nice and helpful thanks again treating your customers that way. helpful thanks again treating your customers that way. More

Drek Burton was helpful and professional. He answered all my questions and I was in my new car in a short period of time He answered all my questions and I was in my new car in a short period of time More

Been to this dealership for many, many years. Just had a service done and the staffs were very wonderful, helpful and provided excellent customer services that made our day! Thank you so much, Ha Just had a service done and the staffs were very wonderful, helpful and provided excellent customer services that made our day! Thank you so much, Hayward Allen Toyota ! More

The service was very good. My service manager was friendly and courteous. I really appreciated the ride home and back. My service manager was friendly and courteous. I really appreciated the ride home and back. More

9:15 appt for service and brake pads, returned at 3:30 same day they didn't do brake pads, I gave them 45 min to fix it, made it with 1 min to spare! also long wait in line in am to have a person write t same day they didn't do brake pads, I gave them 45 min to fix it, made it with 1 min to spare! also long wait in line in am to have a person write the service schedule! I am a local been using Toyota for years, service not what it use to be, thinking of going to Gwinnett in the future ! More