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Heyward Allen Cadillac Buick GMC
Athens, GA
409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 26, 2021
I bought my vehicle here and have the service done here as well. No matter the person who is answering the phone or handling my service they have always been very nice and made sure I was comfortable. They as well. No matter the person who is answering the phone or handling my service they have always been very nice and made sure I was comfortable. They make sure to let me know if anything is wrong or what I can do to keep down wear and tear good people. More
by dlc9421
Employees Worked With
Tracey Collins
August 26, 2021
I was scheduled two times for a diagnostics and the service team was not able to diagnose my car that same day. I had to get the car back and go somewhere else. The dealer is also supposed to give cus service team was not able to diagnose my car that same day. I had to get the car back and go somewhere else. The dealer is also supposed to give customers rides but for the past three visits I have been told they do not have personnel available for various reasons. At this point I feel like courtesy rides is not a service they should promote or promise. I used to be pleased with the level of service, but sad to admit that the service is not up to par any longer. More
by Leo
Employees Worked With
Tracey Collins
August 18, 2021
They were extremely professional and responsive. They didn’t waste our time with sales tactics that you experience with most dealerships. Sharon and Sean were the best! We have bought all our vehicles th didn’t waste our time with sales tactics that you experience with most dealerships. Sharon and Sean were the best! We have bought all our vehicles through the same sales person at another dealership until now… we will be back! More
by Wendy
Employees Worked With
Sean Hess, Sharon McDaniel
August 13, 2021
Lauren in the service department was very nice & friendly. She kept me notified every step of the way. They do a great job & always have. Over the years we’ve purchased several vehicles from Heyward friendly. She kept me notified every step of the way. They do a great job & always have. Over the years we’ve purchased several vehicles from Heyward Allen & we’re always pleased with the sales & service. More
by KiKiCat2
Employees Worked With
Lauren Wood
August 13, 2021
Derrick is awesome! He took care of my repairs and kept me updated with the status of my vehicle. He gave me a time of repair and cost, it was spot on! me updated with the status of my vehicle. He gave me a time of repair and cost, it was spot on! More
by partsmgr
Employees Worked With
Derick Compton
August 10, 2021
Service scheduler I talked to on Friday obviously paid no attention to anything I told her about needing warranty issues dealt with in addition to the regular service. She assured me that a Service Advisor w attention to anything I told her about needing warranty issues dealt with in addition to the regular service. She assured me that a Service Advisor would call me Monday or Tuesday between 10:00 & 2:00 to discuss the warranty issues and assure that a loaner would be available. That didn’t happen. The email I received confirming the appointment made no mention of warranty issues and stated that I would be waiting on the vehicle. I called today to confirm the loaner and no one knew anything about that and there is not one available. This is the second time this has happened with my 2020 Cadillac XT6. It appears that the service department is in a fog. More
by ctricksy
Employees Worked With
No idea who I talked to Friday but think I talked with Brenda today.
August 07, 2021
Great dealership. Friendly staff. We arrived at the dealership and the truck was parked at the front door. Quick and easy buying experience. Great dealership to do business with. dealership and the truck was parked at the front door. Quick and easy buying experience. Great dealership to do business with. More
by Bishop Moss
Employees Worked With
Kenneth White, Kim Winston
August 04, 2021
Arrived in the rain, and was warmly greeted by Stephanie. She was well informed on all aspects of the vehicle I inspected. She patiently attended me as we looked over the vehicle, and test drove it...all in She was well informed on all aspects of the vehicle I inspected. She patiently attended me as we looked over the vehicle, and test drove it...all in the rain. The car was a cash sale, and Jeff, the sales manager, negotiated with me until we arrived at a fair deal for both of us. Internet listings, of course, normalizes shopping for vehicles; the personal touch clearly makes the difference. This team makes a difference! Recommend the drive to Athens to check it out for yourself. Ask for Stephanie! More
by Tim
Employees Worked With
Stephanie Eisenhart (5 stars!), Jeff Winston
