Back

Heyward Allen Cadillac Buick GMC

Athens, GA

4.3
409 Reviews

2590 Atlanta Highway

Athens, GA

30606

Directions

By Type

Showing 409 reviews

August 26, 2021

I bought my vehicle here and have the service done here as well. No matter the person who is answering the phone or handling my service they have always been very nice and made sure I was comfortable. They More

by dlc9421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Collins
August 26, 2021

I was scheduled two times for a diagnostics and the service team was not able to diagnose my car that same day. I had to get the car back and go somewhere else. The dealer is also supposed to give cus More

by Leo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tracey Collins
Aug 27, 2021 -

Heyward Allen Cadillac Buick GMC responded

Hi Leo. Thank you for taking the time to write a review about your experience. Our Service Director would like to speak with you about your concerns. At your convenience please give him a call or email him directly 706-549-8580 or jlove@heywardallen.com

August 24, 2021

Did all items requested and notified about other items requiring additional service or parts since last service More

by Bakohl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Collins
August 18, 2021

They were extremely professional and responsive. They didn’t waste our time with sales tactics that you experience with most dealerships. Sharon and Sean were the best! We have bought all our vehicles th More

by Wendy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Hess, Sharon McDaniel
August 13, 2021

Lauren in the service department was very nice & friendly. She kept me notified every step of the way. They do a great job & always have. Over the years we’ve purchased several vehicles from Heyward More

by KiKiCat2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Wood
August 13, 2021

Derrick is awesome! He took care of my repairs and kept me updated with the status of my vehicle. He gave me a time of repair and cost, it was spot on! More

by partsmgr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derick Compton
August 10, 2021

Service scheduler I talked to on Friday obviously paid no attention to anything I told her about needing warranty issues dealt with in addition to the regular service. She assured me that a Service Advisor w More

by ctricksy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No idea who I talked to Friday but think I talked with Brenda today.
Aug 11, 2021 -

Heyward Allen Cadillac Buick GMC responded

Thank you for taking the time to write a review and speak with our service manager about your concerns. We appreciate the opportunity to learn from this experience and address the issues you had with our staff.

August 07, 2021

Great dealership. Friendly staff. We arrived at the dealership and the truck was parked at the front door. Quick and easy buying experience. Great dealership to do business with. More

by Bishop Moss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth White, Kim Winston
August 06, 2021

They were xtremely helpful and friendly! Tracey is awesome! Chuck in parts went out of his way to find the part I was looking for. More

by Mommasezno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Brown, Tracey Collins
August 04, 2021

Arrived in the rain, and was warmly greeted by Stephanie. She was well informed on all aspects of the vehicle I inspected. She patiently attended me as we looked over the vehicle, and test drove it...all in More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Eisenhart (5 stars!), Jeff Winston
...
6
...