Heyward Allen Cadillac Buick GMC

Great local dealer Found a vehicle through truecar.com and scheduled a test drive. Salesman and team were high energy and honest. My trade could have been higher but t Found a vehicle through truecar.com and scheduled a test drive. Salesman and team were high energy and honest. My trade could have been higher but this was a popular car and they knew it. Managed to negotiate a fair deal and my daughter is happy with her new car. One area of improvement could be a review of their online payment process. While trying to reserve the car until we could come to the dealership to test drive my online payment was rejected 3 times. Upon inspecting my checking account, three payments posted in error without authorization. No lasting impact but inconvenient for an on-line payment portal not to work on-line. More

The customer is always right! Purchased my 2005 Envoy with 61000 actual mikes. Drove it home and it ran hot, engine light came on. My salesman Tim picked it up at my work the next Purchased my 2005 Envoy with 61000 actual mikes. Drove it home and it ran hot, engine light came on. My salesman Tim picked it up at my work the next morning and brought me a loaner. They did provide me with loaners the entire time but if they needed to show the car I would have to arrange to meet them or they would come get the loaner I was in so I couldn't keep necessities in the car. About a month later I got my Enviy back. All seemed well Then I noticed that the needle on the battery icon never was charging, always below. Had to take the vehicle in to have a piece put on the seat and asked about the battery/alternator. Was told it was a floating needle. It came time for my first oil change which was complimentary. At this point I was told the air filter needed changing $48 and something that should have been changed in their certified pre-owned check. Also the wiper reservoir would not hold water. I had never used it. Told it would be $71 for that to be fixed. Needless to say neither were fixed. They did not feel responsible. I never received a copy of the checklist they go through for used vehicles. Mine was a 1 owner and originally purchased at Heyward Allen. I called the used car manager and spoke with him He assured me he would pull my file and get back with me. Two weeks went by so I called my salesman Tim and was told the used car manager had resigned. So here we go again. Salesman was to give my file to new used car manager and it's been months. Never heard from either. And approximately 3 weeks ago I was coming home late at night after being out with friends and my lights went out. But I went elsewhere because I I felt like they would not care. Then I get an email since it's been a year since I purchased my car. The kicker was the statement in the mail "The customer is always right!"" Haha. And I imagine I will soon be replacing my wiper washer reservoir (since it want replaced) and eventually an alternator or battery since no one at Heyward Allen took the initiative to help a woman who lives alone and leaves home at 5am for work and that fact was put forth when purchasing the vehicle. More

New Sierra Purchase Katherine was outstanding in showing me the truck I was interested in. The entire team was hospitable and customer oriented. Overall experience was an Katherine was outstanding in showing me the truck I was interested in. The entire team was hospitable and customer oriented. Overall experience was an A plus. More

Wonderful! Would definitely recommend to family and friends After vehicle shopping for almost three weeks, we were extremely satisfied with our experience from the moment we walked into the dealership and met After vehicle shopping for almost three weeks, we were extremely satisfied with our experience from the moment we walked into the dealership and met Katherine Fontinel. Katherine answered all of our questions and was extremely helpful in helping us narrow down the vehicle that was just right for us. Everyone from our sales person, the sales manager and our finance manager was extremely helpful. We will certainly recommend this dealership to our friends and family in the future. More

No stress and great deal! Dexter Hunter was great as are all the folks at Heyward Allen. No stress, no pressure and the vehicles are immaculate! The front desk watched my 3 Dexter Hunter was great as are all the folks at Heyward Allen. No stress, no pressure and the vehicles are immaculate! The front desk watched my 3 kids during the entire process and reception was awesome. Weekends are busy of course but they took care of every detail! When we move on from this Buick... I'll return to Heyward Allen! More

GREAT Service with Keisha Starr equals Happy 😊Customers! Keisha Starr was the BEST!! She made my experience with Hayward Allen very enjoyable . Her customer service skills were way above average and she is a Keisha Starr was the BEST!! She made my experience with Hayward Allen very enjoyable . Her customer service skills were way above average and she is an excellent source of representation for Hayward Allen! Because of her I will continue to do business there!!! GREAT Service equals Great Results !!!! More

Great Excellent people to deal with, nice atmosphere, clean. Nice showroom, excellent choice of new and used cars. Easy financing, excellent service departm Excellent people to deal with, nice atmosphere, clean. Nice showroom, excellent choice of new and used cars. Easy financing, excellent service departmen and great location. More

Great Experience I drove 7 hours round-trip from out of state to purchase a used vehicle. The condition of the car was better than described. The salesman and the fi I drove 7 hours round-trip from out of state to purchase a used vehicle. The condition of the car was better than described. The salesman and the finance manager were very helpful, professional, and straightforward throughout the entire process. I would recommend this dealership and team to anyone. More

Katherine and the whole crew were amazing This group of people at this dealership are a group of true professionals and treat you like a member of their family and with all the respect that on This group of people at this dealership are a group of true professionals and treat you like a member of their family and with all the respect that one can ask for and go way out of their way to find what you want if they don't have it. More

Awesome service Excellent experience. Scott and Josh were great. Were not pushy, but appropriately attentive. A lot of the paperwork was handled in advance so when we Excellent experience. Scott and Josh were great. Were not pushy, but appropriately attentive. A lot of the paperwork was handled in advance so when we picked up the car all we had to do was sign and go. More