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Heyward Allen Cadillac Buick GMC

Athens, GA

4.3
409 Reviews

2590 Atlanta Highway

Athens, GA

30606

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Showing 409 reviews

December 23, 2020

Michael was great! Everyone made us feel welcome and answered all of our questions. Wonderful experience. We will definitely be returning for our next vehicle purchase. More

by christiecbarker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Nelms
December 16, 2020

Rude service members. Don’t bother asking for clarification. Expect sarcastic remarks when a customer is bringing up an issue that may effect others. Issue could have been handled better. Shame. More

by Athenscaddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tracey Collins
Dec 23, 2020 -

Heyward Allen Cadillac Buick GMC responded

Thank you for bringing our attention to the issue during your recent visit. We want you to feel like your questions are heard, respected, and answered in a way that is clear for you. We would love to speak with you further about the experience, however DealerRater doesn't have a name attached to your review. At your convenience, could you reach out to our service manager, Joey Harvey? You can email him a jharvey@heywardallen.com or give him a call at 706-549-8580. We appreciate your feedback so that we can learn and improve from it.

December 16, 2020

Sean wood was my salesman and he consistently kept in touch with me about what I was looking for, and when I came up there he was very professional. More

by Jt_melton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean wood
December 12, 2020

From the very first initial contact via internet search. The customer service experience was top notch. Communication was responsive and transparent. Not to mention the 2015 GMC Sierra I reviewed online was More

by zuriel75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Nelms
December 04, 2020

Excellent service advisor - Tracey. Good communication. Excellent service. All was good. Shuttle service was really great, excellent driver. Delivery of car was great really good More

by Great Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Collins, Tracey Collins
December 01, 2020

The service department is the worst I have experienced in my over 45 years of driving. I was charged 2 hours of labor for a 1/2 hour running board installation in October 2020 on my 2013 GMC Yukon and waite More

by MD’s 2013 Yukon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joey (Service manager), Joey Harvey
Dec 02, 2020 -

Heyward Allen Cadillac Buick GMC responded

Thank you for sharing your review. We understand that our Service Manager has been in contact with you regarding the issues during your visit. In October we dropped the ball after we removed existing automatic running boards and replaced them with manual ones. At the time we did not know the issue was connected with the running boards. We apologize for that and are glad you were able to get it repaired. Should you want to discuss the issue further, our Service Manager Joey Harvey will be available for you.

Dec 02, 2020 -

MD’s 2013 Yukon responded

As I noted in my review, my attempts with dealing with the service manager was a total waste of my time. To the General Manager: All I am requesting is a reimbursement for the 1.5 hour overcharge for the running board installation and the $360.00 I paid out to repair the side impact warning system at Athens Chevrolet. I received the labor charge estimate for the the running board installation from Athens Chevrolet as well

November 30, 2020

Service visit on my truck was a pleasant and fast experience. Brandy was extremely helpful and nice. Overall 5 out of 5 stars as always when dealing with Heyward Allen More

by ZiggyC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy
November 23, 2020

Reilly just delivered my car and guided me through the software features... great tutor. Great experience. Heywood Allen is a dealer you can count on. More

by Go Granny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reilly Talbert
November 19, 2020

Sean and Michael was very professional. They both showed us kindness and patience during our transition. I will recommend friends and family to shop here most definitely. Such a wonderful car buying experie More

by Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Hess, Brennan Bennett
November 15, 2020

Sean Wood did a excellent job and we enjoyed working with him on the purchase of my new Yukon. We were completely satisfied with their service and all employees were very friendly. More

by gingerr245
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Bryant and Jeff
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