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Heyward Allen Cadillac Buick GMC
Athens, GA
406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 406 reviews
December 12, 2020
From the very first initial contact via internet search. The customer service experience was top notch. Communication was responsive and transparent. Not to mention the 2015 GMC Sierra I reviewed online was The customer service experience was top notch. Communication was responsive and transparent. Not to mention the 2015 GMC Sierra I reviewed online was even more impressive in person. Overall, the purchase and service was excellent. More
by zuriel75
Employees Worked With
Michael Nelms
December 04, 2020
Excellent service advisor - Tracey. Good communication. Excellent service. All was good. Shuttle service was really great, excellent driver. Delivery of car was great really good Excellent service. All was good. Shuttle service was really great, excellent driver. Delivery of car was great really good More
by Great Service
Employees Worked With
Tracey Collins, Tracey Collins
December 01, 2020
The service department is the worst I have experienced in my over 45 years of driving. I was charged 2 hours of labor for a 1/2 hour running board installation in October 2020 on my 2013 GMC Yukon and waite my over 45 years of driving. I was charged 2 hours of labor for a 1/2 hour running board installation in October 2020 on my 2013 GMC Yukon and waited 4 hours to get my vehicle back. As I was driving away from the dealership, I noticed that my side impact collision warning lights were on so I returned to the dealership to repair and was told it would cost $975.00 to repair even though the warning system was operating normally when I brought the vehicle in.They would not take responsibility for the damage they caused when the vehicle was in their possession. I attempted to contact the service manager via voicemail and email without a response. I then took the vehicle to Athens Chevrolet and who repaired the vehicle for only $360.00. They indicated that the problem was caused when an electrical line was disconnected from the warning system when the original running boards were removed so the damage was obviously caused by the Hayward Allen service department. In good conscience, I would not recommend the service department to anyone. More
by MD’s 2013 Yukon
Employees Worked With
Joey (Service manager), Joey Harvey
November 30, 2020
Service visit on my truck was a pleasant and fast experience. Brandy was extremely helpful and nice. Overall 5 out of 5 stars as always when dealing with Heyward Allen experience. Brandy was extremely helpful and nice. Overall 5 out of 5 stars as always when dealing with Heyward Allen More
by ZiggyC
Employees Worked With
Brandy
November 23, 2020
Reilly just delivered my car and guided me through the software features... great tutor. Great experience. Heywood Allen is a dealer you can count on. software features... great tutor. Great experience. Heywood Allen is a dealer you can count on. More
by Go Granny
Employees Worked With
Reilly Talbert
November 19, 2020
Sean and Michael was very professional. They both showed us kindness and patience during our transition. I will recommend friends and family to shop here most definitely. Such a wonderful car buying experie us kindness and patience during our transition. I will recommend friends and family to shop here most definitely. Such a wonderful car buying experience it has been!! More
by Wendy
Employees Worked With
Sean Hess, Brennan Bennett
November 15, 2020
Sean Wood did a excellent job and we enjoyed working with him on the purchase of my new Yukon. We were completely satisfied with their service and all employees were very friendly. him on the purchase of my new Yukon. We were completely satisfied with their service and all employees were very friendly. More
by gingerr245
Employees Worked With
Gary Bryant and Jeff
November 13, 2020
I came in for an oil change today on my cadillac and i was helped by Brandy! She was so great in helping me on my visit and let me know everything my vehicle needed. was helped by Brandy! She was so great in helping me on my visit and let me know everything my vehicle needed. More
by valeriacandela98
Employees Worked With
brandy ray
October 29, 2020
I’m pleased with the service knowledge about the vehicle and recommend services that need to be done. The service department is very friendly and accommodating. and recommend services that need to be done. The service department is very friendly and accommodating. More
by Sarah
Employees Worked With
Brennan Bennett
October 27, 2020
They was very professional and worked hard to get me in my car! Very informative and friendly, even down to the service dept. They will definitely have a return customer if/when I ever decide to trade in. my car! Very informative and friendly, even down to the service dept. They will definitely have a return customer if/when I ever decide to trade in. More
by Melly
Employees Worked With
Taylor, Sean Hess, Brennan Bennett
