Hewlett Volkswagen

Rick is very experienced and professional. He listened to our requests and did his very best to work with us to our mutual overall satisfaction. We were treated with respect as customers and never once f to our requests and did his very best to work with us to our mutual overall satisfaction. We were treated with respect as customers and never once felt uncomfortable in our decision. Josh explained the features and benefits of the additional coverages for purchase with professionalism but without pressure. Overall, it was a very painless buying procedure. More

I have bought many cars, but this was by far the most pleasant experience. Russell was very professional, never pushy, and extremely helpful. Russell had us sit down and describe what we were looking f pleasant experience. Russell was very professional, never pushy, and extremely helpful. Russell had us sit down and describe what we were looking for. I told him we were mostly interested in driving a Jetta and a Passat to decide which we liked better, and not really ready to buy. He helped us pick out the two from inventory that were closest to our interest then he brought them up for us to look at and test drive. He gave great insight to the two cars, how best to compare them and test them. I was impressed. He asked if I wanted to discuss price, I said yes, for the Passat. We bought it. Awesome. Love the car! His follow-up has also been wonderful. More

After visiting a VW Dealer in San Antonio and never receiving a promised call, we decided to look on the internet and found Hewlitt VW although it was over 100miles away. I got a timely email from Russ receiving a promised call, we decided to look on the internet and found Hewlitt VW although it was over 100miles away. I got a timely email from Russell and he met with us on our day of choice. Everyone at the dealership that we came into contact with after walking through the door were extremely friendly and pleasant. Russell made our car buying experience a breeze and never tried to pressure us into buying something we didn't need. It was an extremely hot day but he bought the cars we requested to the door. Bill Surina got us throught the financing process with ease, he also was very pleasant to deal with. The 200 mile roundtrip was worth it and when the time comes for our next new car, I will m ost certainly go to Hewlitt VW. Thank You Wendy and Roger Staniford New Braunfels More

Russell Blackstone of Hewlett VW provided exactly what I was looking for as an internet shopper. Frankly too many dealer websites are busted, poorly maintained or inaccurate. Russell responded to my online was looking for as an internet shopper. Frankly too many dealer websites are busted, poorly maintained or inaccurate. Russell responded to my online inquiry immediately. He followed up with concise specs, fair prices (and great financing) and he did not try to sell me something I didn't want. And he knew his product from A-Z. The Hewlett dealership couldn't be more perfect . . . attractive, convenient, customer focus and clean. The service shop could be a model for what a dealer's shop ought to look like. I couldn't have been more pleased with my purchase. More

Well let me start by thanking Russell & Brett for helping me find the car I wanted. This experience started while I was deployed to Iraq and I inquired about a 2009 Jetta GLI, Russell wrote me back letting m me find the car I wanted. This experience started while I was deployed to Iraq and I inquired about a 2009 Jetta GLI, Russell wrote me back letting me know he was the email manager for Hewlett VW. Read his email and contacted him back explaining my situation and he understood where I was coming from. I also contacted other dealers you know looking for the better deal. But I i constantly got hounded by the other dealers and Russell was more suttle he gave me information about the vehicle I was inquireing about and provided videos via email which I loved. After all that I redeployed back to Ft Drum, NY and went on leave and made it a point to go and see Russell. When I got there Russell was busy helping a couple make there dreams come true. This is when i meet Brett and i told him what i was looking for and he brought a Black GLI around so i could test drive, I feel in love with the car even more. I explained what I wanted and not what i would settle for and Brett and Russell looked around and found the car that was right for me. I think everyone deserves the service that is displayed at Hewlett VW, the professionalism is outstanding. These two guys should give siminars on how to treat and help people on buying what they want and not try to get them to settle. I really enjoyed Working with them and will always think of Hewlett VW whenever someone ask what kind of car they should get or where they should go to get a new car. Thank you again guys. Sincerely Marcus Stevens More

I purchased my Rabbit a week ago from Russell Blackstone. He really made the process an awesome experience. Russell is very knowledgeable of all Volkswagen models and strives to make sure that his customers He really made the process an awesome experience. Russell is very knowledgeable of all Volkswagen models and strives to make sure that his customers are completely educated on their car of choice before making a purchase decision. At the same time he maintains a very comfortable, no-pressure environment. I would recommend Hewlett. More

- Positive initial visit looking at a new Jetta (sales person was Kevin) - Returned several months later (now in crunch time to find a car) and nearly/should have walked out - Gabriel, a sales person, s person was Kevin) - Returned several months later (now in crunch time to find a car) and nearly/should have walked out - Gabriel, a sales person, spoke in a condesending manner and questioned what was important to me in a vehicle - He also kept asked what other cars I was considering (after telling him I would rather not say) and seemingly tried to be creative with his wording and trick me into revealing more information than I was comfortable with - Toward the end of my visit, I was pressed for time (had another appointment) and aftering informing him of such, he just kept talking and gave me his business card, which I promptly tore up - If I decide to buy a Jetta, it will not be from Hewlett thanks to an abrasive and intrusive sales person, who told me "it's not [his] job to sell me a car", but rather, to consult me about the car (how naive does he think potential buyers are?) More

I have been taking my Volkswagens to Hewlett since 2002, and have never had anything but the best of service and service quality. Always prompt to respond to my phone calls and emails with complete informa and have never had anything but the best of service and service quality. Always prompt to respond to my phone calls and emails with complete information, and always bend-over-backward courtesy. I have dealt with dealers and service from Clear Lake Houston, Boardwalk in Plano, Charles Maund in Austin, Mountain States in Denver, and Gene Messer in Lubbock. Hewlett is leagues beyond these various dealers in service, competence, completeness of work, aptitude in dealing with stressed customers. I would recommend this dealer to anyone, for any service requested. I refuse to go anywhere else. More

I made an appointment a week ago to get oil change. On the day, i arrived exact time, and asked to do the service. Service consultant told me it will take about a hour. I wait for a hour and half. I asked the day, i arrived exact time, and asked to do the service. Service consultant told me it will take about a hour. I wait for a hour and half. I asked him how far they finished. He checked his computer, and said there are 16 cars ahead of me. I was freak out. Why did not tell me about it at first? He said wait 3 hours more. F*xx that!! What's point that i made an appointment a week before? Next day, when i was there to pick up my car, he xxxxxxxxxxxx about service that i requested. I requested to check brake inspection due to uneven worn out, exhaust leaking, and check engine light. He simply said those are all because of my aftermarket air intake system. It really does not make sense. More

Towed car to dealer on Friday night. They confirmed it does not run on Saturday. They did not work on the car until Tuesday and stated nothing is wrong with it. "It is operating to OEM spec" Charged me ~$ does not run on Saturday. They did not work on the car until Tuesday and stated nothing is wrong with it. "It is operating to OEM spec" Charged me ~$100. Upon return trip home, bottom motor cover was not put back on properly. Slide against road and was damaged. Most of the screws were 1/2 way out or gone. Will never be a VW customer again due to bad dealership service in Austin area and lack of shops that will work on diesel cars. Total bill for towing, dealer and rental = ~$425 and nothing fixed but more was damaged! More