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Heuberger Subaru

Colorado Springs, CO

4.5
1,632 Reviews

1080 Motor City Dr.

Colorado Springs, CO

80905

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Showing 1,632 reviews

January 04, 2022

Sales experience was great. The amount of texts and emails along with phone calls is too much. I started to feel harassed. A few is no problem, but dozens not appreciated. More

by taradorety
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris (Buzz) Busby, John Kraft
January 04, 2022

Kolton was knowledgeable, straightforward and very easy to work with...we got everything done in about 4 hours! More

by Karrie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kolton Rossell
January 02, 2022

John and Heuberger Subaru have changed how I feel about going to auto dealerships. John was so easy to work with as he's very personable, friendly, helpful, and made the process of buying a new car easier More

by Michelle H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Stell, John Kraft
January 01, 2022

John was very friendly and helpful without seeming pushy, which is a huge plus for us compared to previous dealership experiences! Would definitely refer anyone to work with him. More

by Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Schoch, John Kraft
December 30, 2021

My wife and I are in the market for a new vehicle. We travel the country since I'm a 100% disabled combat veteran and my wife is a travel nurse fighting covid all across the country. We finally found the More

by Ronsheline
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Hendrickson, Marshall Guffy, Andy Murdock, Skyler Short
Dec 30, 2021 -

Heuberger Subaru responded

Very sorry that you were disappointed with our out-of-state-sales policy. We used to liberally ship and sell cars to out of state customers but Subaru of America now penalizes us for doing so. Effectively, this means a car that we sell out of state is a car that SOA chooses not to replace in our inventory. With inventory being a bigger problem than ever, we simply cannot afford this. It sounds like in your situation, a permanent address of record (even if you don't reside there full time) will guide you toward a Subaru dealer that could sell a car to you. Alternately, we'd suggest purchasing a used vehicle from a dealer that's willing to ship a car to wherever you happen to be.

Dec 30, 2021 -

Ronsheline responded

The fact that they replied with the solution of my wife quitting her job, ending her career, and buying a house just to have the opportunity to buy a vehicle from them is beyond disrespectful. Is this even the real world we are living in? I'm reaching out to suburu coporate on this one.

December 24, 2021

John was knowledgeable and always available to answer questions or help where he could. Best car buying experience I've had in a long time. More

by Clint
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Stell, John Kraft
December 17, 2021

My third purchase from Heuberger, each one better then the last. John was great, kept the process simple and understandable in all aspects. The whole process wasn't just painless, it was actually enjoyab More

by Tkeenan365
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kraft
December 01, 2021

I’ve always worked with Toyota dealerships but I have to say that Heuberger Subaru was a great place to put my business. More

by Essie Vilayvanh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kraft
November 25, 2021

Thanks Antonio for helping me bring my new Subaru Impreza home last week. You and Jack are a great person, very professional, friendly, and you are both made pickup day easy. Thank you so much! More

by tatjanacs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Caraballo
November 24, 2021

I bought a new Subaru Impreza last week and Jack Boehm was fantastic to work with. He did everything possible to make my car buying experience a memorable one. Jack made pickup day easy and he helped me d More

by tatjanacs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Boehm, Antonio Caraballo
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