Heuberger Subaru

Lots of customer service (free gourmet coffee etc) with courteous staff, but the actual work performed was mediocre. The dealership has service reps who interface between the customer and the mechanics an courteous staff, but the actual work performed was mediocre. The dealership has service reps who interface between the customer and the mechanics and there is a lot of information lost in translation. The reps gave me bad advice (eg saying that the recommended interval between oil changes was 10,000 miles). All in all, there is a lot of room for improvement; I wish that the service dollars went to better car maintenance. More

I bought a new Beetle in '02 from a dealership in Vt. I live in Co. and have taken the car to Heuberger Motors for it's regular maintenance since new.<br> When the car had about 14,000 miles I took it in f live in Co. and have taken the car to Heuberger Motors for it's regular maintenance since new.<br> When the car had about 14,000 miles I took it in for service and upon leaving noticed the car had a squeek like the front sway bar bushings on the frame were worn. I took the service writer for a ride and he said the only problem was the suspension had relaxed into a position that it doesn't normally see since it had been on a lift for service. He recommended driving the car to see if it would go away. <br> My fear was did they bend something with the lift and was it going to quit squeeking after it wore the parts completely out? The squeek did not go away. I have taken the car back several times to get this fixed and they "supposedly" have replaced parts, lubed parts and it still squeeks. I have talked with other New Beetle owners who's cars have 3 times more miles than ours and they report no squeeking at all in the front of their cars. <br> One of the service writers that I have dealt with has flat out LIED to me and one has tried to be helpful. <br> I will take the car back and keep going up the ladder until this problem is resolved. <br> I know I indicated that I would NOT recommend this dealership to others but I would recommend it if the customer didn't talk with a particular service writer by the name of Steve Foster. As I stated above, he is a liar and could care less that the problem is taken care of. Does he want the customer to keep coming back to have the same problem fixed under warrenty so they can be paid more money by Volkswagon? This is unacceptible. More