Heuberger Subaru

very poor customer service. they never keep their promises. i lost trust in them.Because of their false promises I had to pay lot of money for rental cars. They delayed my vehicle papers ran out of r promises. i lost trust in them.Because of their false promises I had to pay lot of money for rental cars. They delayed my vehicle papers ran out of registration. They are rude and never respond properly to your phone calls. Don't buy unless you want to lose peace of mind More

I'm in the military and went through USAA to buy a car from Heuberger in Colorado Springs in January of 2011. I ended up getting the car I wanted however they lied to me on several occasions about pricing from Heuberger in Colorado Springs in January of 2011. I ended up getting the car I wanted however they lied to me on several occasions about pricing. I even went through the manager and he told me the same story as the salesman. I checked through USAA and they confirmed that Heuberger was lying about the extra fees that they added, which Randy Wharton at Heuberger had told me were required with the USAA pricing. Turns out USAA said none of those fees were required. I called Heuberger back about this and even wrote a letter to the dealership but never got any response. I was really disappointed with their lack of honesty and I won't buy a car from them again. They lost a lifetime customer for a only 280$. Seems pretty foolish to me. More

hi.. we had no previous experience with Subaru or Heuberger Motors before we purchased a 2012 Forrester. Although we were happy with the price/option - we honestly bought the car as it met our cr Heuberger Motors before we purchased a 2012 Forrester. Although we were happy with the price/option - we honestly bought the car as it met our criteria of low mileage, price, 4WD/AWD features and the fact they had a car in inventory - we had visited Ford and Toyota dealers the same day and they didn't have a similar vehicle in stock - we had cash and wanted to buy that day. We found that the salesperson told us one thing and the finance person corrected those assumptions later - we had already waited too long and were committed to the purchase - so decided to let the fact that the sales person was wrong - we bought a demo car that was supposed to be titled as new and was supposed to assume warranty starts day of purchase - found later that was not true. Our biggest complaint was the confusion and time it took to get the title and registration. After waiting a month I called and was told that I had a fed ex package en route and needed to wait at home for it the next day - no fed ex packages the next two days.. Called back the next week - they said oh - there was a problem and it wasn't sent. Called back again and found the issue was that they had to title the car as it had too many miles to be considered a new car - then the rep confirmed they had sent out the package for a morning delivery - alas to find the next day again they lied as they had not set it up for priority - wasting another day waiting for the delivery. More

This is my first experience of buying a car out of state. I live in Utah and I couldn't find a 2012 Subaru Legacy with a trim and a color I wanted, so I had to search on internet in surrounding states. Heube I live in Utah and I couldn't find a 2012 Subaru Legacy with a trim and a color I wanted, so I had to search on internet in surrounding states. Heuberger Subaru had it! I requested the information regarding this vehicle and Internet Sales Manager David Anthony provided me with everything I needed to know and gave me detailed answers. Anthony gave me much better price than my local dealership was offering, so even with shipping costs it still was a very good deal. After I signed the documents and mailed them back, I received my car in 10 days. This was quite pleasant buying experience - no pressure, no hassle. Thanks, David! More

If there's one word to describe this dealership and even more specifically Nikole Mazich it would be, "painless". I can not express enough how easy it was to deal with Nikole and just the unbeatable prices more specifically Nikole Mazich it would be, "painless". I can not express enough how easy it was to deal with Nikole and just the unbeatable prices she was able to offer me on a Subaru. Her patience with me and my questions as well as promptness are characteristics that I have found to be extremely rare in my dealings with over 5 other dealerships. For 2 weeks she carefully answered my questions and requests and never once overly pressured me to BUY NOW. Unfortunately after hashing out just an incredible price for what would have been my Subaru, my travel plans and job life changes ultimately kept me from completing the purchase. I write this solely as a testimony for how incredibly easy and painless it was, as a first time car buyer, when I dealt with Nikole . I can only hope that Ms. Mazich will still be around when i'm ready to buy again. The prices she offered me were so far below what I could get locally, the majority of the dealerships ended up conceding I should probably just go with Heuberger. More

I found the dealer on Carwoo and they offered me the best deal on my dream car, an Impreza WRK. I live in New Mexico and searched locally, Arizona, Texas and Colorado and found them to have the best deals b deal on my dream car, an Impreza WRK. I live in New Mexico and searched locally, Arizona, Texas and Colorado and found them to have the best deals by far of anyone in my surrounding states. I made all arrangements online, never set foot in the dealer and they even ordered the specific color I wanted. I was in frequent contact with Nikole Mazich and the entire process was a breeze. Great people, everything was as promised and I got a great car! I would definately do business with Heuberger again in the future. Thanks for a very comfortable, easy, honest transaction! More

I went there with my buddy, we were both planning on buying outbacks. I was not in a hurry to buy, but would for the right deal. My friend was in a bit more of a need to get rid of his out car and b buying outbacks. I was not in a hurry to buy, but would for the right deal. My friend was in a bit more of a need to get rid of his out car and buy a new one. The test ride is a joke about a 2 mile loop around the block. Then they make you feel like this is the best deal ever, but with the internet I knew the pricing should be better. Great inventory, but bottom, line other than the coffee bar, I would not go back. More

I returned from a deployment and needed a vehicle when I purchased a used vehicle from this dealer, they provided documents stating vehicle was never damaged/ in an accident, 6 months later I found out it w purchased a used vehicle from this dealer, they provided documents stating vehicle was never damaged/ in an accident, 6 months later I found out it was in an accident. I returned to the dealer and they proceeded to tell me it was my problem. I would never recommend this dealer. More

I was looking to buy an Impreza at a local dealer here in Omaha. After they did the usual car dealer runaround and trying to get me in a car I didn't want at a price I didn't want to pay, I decided to look e Omaha. After they did the usual car dealer runaround and trying to get me in a car I didn't want at a price I didn't want to pay, I decided to look elsewhere. I was headed to Colorado Springs for a vacation and came across Heuberger's. My husband called the 800 number listed and immediately got Nikole. Within a couple of hours I had the deal I was looking for in the car that I wanted. After the long drive from NE to CO I arrived and found my new car waiting out front for me when I pulled in. They had a great waiting room area with a free coffee bar. Nikole was very friendly and tried her best to get everything together in a timely matter. The only complaint I had was that it took forever to see the finance guy because apparently they had let the other guys go home early because they weren't busy, but of course got busy after that. After a long drive I just wanted to get to our final destination that night in my new car. My overall experience at Heuberger's was positive and my husband is considering heading back out there in a few years to buy a Subaru of his own. It was worth the 9 hour drive to deal with Nikole at Heuberger instead of Mike at Beardmore. More

I enjoyed my experience with Heuberger Subaru. The staff is professional and the service is excellent. The salespeople listened to what I wanted and NEEDED. They helped me find the car that was right for me is professional and the service is excellent. The salespeople listened to what I wanted and NEEDED. They helped me find the car that was right for me, not the car that would benefit them the most (In this case I bought a Honda from their used lot.) I have bought two cars from Heuberger and the experience and price were just right. I made the mistake of going to a different dealership in between purcheses and the service and quality did not compare. I will not make that mistake again. More