Heuberger Subaru

Buying from Heuberger Motors was easy as 1,2 and 3! Clint and Dawn worked great together as a team and gave a me AWESOME price (better than any negotiation I had in the past) on the vehicle and the protectio and Dawn worked great together as a team and gave a me AWESOME price (better than any negotiation I had in the past) on the vehicle and the protection packages. The deal was unbeatable anywhere around! I live out of state and they shipped the vehicle to me for a fair price in less than 7 days. Even the delivery company they worked with were friendly all around. Highly recommending buying any Subaru vehicle from this dealership! More

Customer Service: In one word: AMAZING. Seriously, Customer Service: In one word: AMAZING. Seriously, Clint keeps you up to date on your order and lets you know exactly what's going on. And if you're Customer Service: In one word: AMAZING. Seriously, Clint keeps you up to date on your order and lets you know exactly what's going on. And if you're ever wondering, shoot him a text and day or night he gets back to you quick. No complaints, best sales person I've ever had buying a new car. Quality of Work: Now unfortunately I can't say this went perfect, did they do wrong? Not necessarily. I had asked for my car to NOT be washed and to NOT be filled (since they don't fill new cars, even STi's with at least 91 octane). My car however came washed and with a full tank of gas. Now can I really complain? Yes and no. I asked for it one way, and I got it another. Minor issue, but really they were only doing it in the best interest of a car buyer. I'm probably the only person who'd complain about getting their new car delivered washed and with a full tank of gas haha. Overall Experience: I honestly would have put a 5 had it not boiled down to their finance department. Once the car came in and the numbers finalized, I was called by Dawn Patterson. Things were going well and smooth, but slowly started to go downhill when I told her I wasn't interested in the extended warranty, nor the bumper protection, nor the window/dent package. I understand it's her job to make the dealership money on the backend of a deal, but these just weren't things I was interested. All seemed fine until I told her I would also be financing with my own bank since they were offering me a better rate than she could get me. She then proceeded to tell me how since I wasn't going through their banks, my paperwork would get put to the bottom of the stack and she might not be able to get to it for a few days since she had to take care of people who financed through them first. I wasn't really happy to hear this, but understood to some extent. The next day comes and I call to check on my paperwork. I was told she was busy with another customer so I left a message expecting a call back. I never received that call back but finally by the 3rd day after we finalized the numbers I was able to get ahold of her and she said she will send out my papers to sign that day. I feel that I could have had a quick message or phone call to let me know the status instead of ignoring me for 3 days since I didn't want to use their banks to finance. Price: Their price pretty much can't be beat. I searched around and they beat all my local dealers by a fair margin. Enough to have the car shipped (which they got me a good deal on) down to me and still save money. TLDR: Clint is amazing, best salesperson you can have, I'll be talking to him for my next Subaru. Prices are amazing. Finance department....needs work. More

Both January and Gary were extremely helpful, straightforward, and friendly. I shopped around and they gave me the best deal. And more importantly they stuck to their word when it came time to fi straightforward, and friendly. I shopped around and they gave me the best deal. And more importantly they stuck to their word when it came time to finalize the lease. January made the lease process very easy. She explained everything clearly and carefully. The staff were very trustworthy and never made me feel like they were trying to cheat me or get more money out of me. I would definitely recommend not only buying a Subaru but buying it from Heuberger Motors! More

I've given the ratings I have because I was told by Mark Way that I would be contacted about financing on Wed 8/7/2013. I waited until Wed 8/13/2013 until I finally emailed him back. It was then that M Mark Way that I would be contacted about financing on Wed 8/7/2013. I waited until Wed 8/13/2013 until I finally emailed him back. It was then that Mark Way informed me that I had been denied my financing and also that the car I wanted was sold on Thursday 8/8/2013. I feel it was very unprofessional of Mark Way to not email me back for a whole week. Also the car I wanted had sold and he hadn't informed me of that either. I cannot recommend Mark Way because of his unprofessionality. If I ever go back to this dealership I will not be working with Mark Way. More

I have had some very bad experiences with car dealers in I have had some very bad experiences with car dealers in the past, so when I made the decision to start looking for a new vehicle, I dreaded the th I have had some very bad experiences with car dealers in the past, so when I made the decision to start looking for a new vehicle, I dreaded the thought of having to enter the "shark tank" again. Most dealers use aggressive selling tactics in an effort to get the most out their buyer. Women are commonly targets for over zealous dealers hoping to take advantage of inexperienced or unprepared buyers. However, my experience with Clint was different. After brief communication through emails and a phone conversation, I set up a time to stop by the dealership. Much to my surprise, Clint was waiting for me at the door, and had already gathered much of the information I needed. After directing me to the coffee shop (yes, coffee shop), Clint appraised my old car. Unfortunately, my previous vehicle had some very serious underlying conditions which decreased its value by quite a bit. Unlike most dealers who tend to say, "take it or leave it," Clint explained in detail what the car was worth, exactly what would have to be done to make the car sellable, and how much they would be selling it for. After a quick discussion, I decided that the estimate was correct. Clint was also able to tell me exactly what the new "Subaru of my dreams" would cost and how I could potentially cut back on costs if I found the price too steep. We went out into the lot, and I was able to see all of the potential choices in real life. Thanks to a huge selection, I found exactly what I was looking for. The price that Clint came up with was actually under my estimate, and even beat the Kelly Blue Book and Edmunds value! Clint was not only extremely knowledgeable, but patient as well. He knew that the product he was selling was a quality product, being sold at the very best price available. There was no need to be pushy or to haggle for the best deal. It was laid out in simple, factual terms for me to see. I was never once asked if wanted to look at something out of my price range. In fact, Clint had already made sure that taxes and all other fees had already been applied. There were no "surprise" increases at the end of our deal. I paid exactly what Clint said I would pay, and not a penny more. My experience with Clint was truly unique. Not only did I get more options and accessories than I thought I would be able to afford, but I also KNEW that I had paid the correct price for them. I cannot speak highly enough of the experience, knowledge and professionalism that I found in Clint Earhart. I would absolutely recommend him to anyone, and will plan my future purchases with him and this dealership. More

Patti Hennon helped me today and she was wonderful. She was knowledgeable, attentive, polite, personable and helpful. I bought a new car (which I wasn't planning to do) because she showed me it was the be was knowledgeable, attentive, polite, personable and helpful. I bought a new car (which I wasn't planning to do) because she showed me it was the best deal for my money. I am thrilled that I was lucky enough to work with her. I cannot remember the name of the woman who helped with financing, but she was also very efficient and helped me to buy various security packages that I think will come in handy. Overall a great experience! More

I have never purchased an automobile over the internet. I was sort of nervous. I live outside of Austin and I purchased my wife a Subaru Outback. Jennifer Bell is outstanding. I was looking at Subaru's I was sort of nervous. I live outside of Austin and I purchased my wife a Subaru Outback. Jennifer Bell is outstanding. I was looking at Subaru's to compare pricing and came across Heuberger Motors. It was a Sunday afternoon and that evening I had an email from Jennifer. She walked me through the entire process and stayed in contact with me every step of the way. I received better feedback and attention from her than I did local dealers. We purchased a car that they had not received yet. Even with shipping costs it was thousands of dollars in savings. Jennifer handled everything and I received progress reports and step by step what I need to do (very little). I am a USAA member.... everyone a Heuberger knows how to work with USAA. When it came time to work with finance Jennifer introduced me to Dawn Patterson. Folks, I have to say purchasing via the internet was FAR less hassle and BS than any dealer in Austin. All documents were FedEx'd and return FedEx envelope. if you are looking for a Subaru... contact Jennifer. I was simply amazed. Take the hassle out. Also, they driver who deliver the car... top notch! Great guy, enjoyed visiting with him, the car arrived pristine, to our house. You can't beat this. Sincerely W. Petticrew Go Navy Beat Army More

I purchased my last vehicle from Heuberger and the experience was great. I had not used their Internet Sales Department for the past purchase. For this new car I decided to give it a try. I was very p experience was great. I had not used their Internet Sales Department for the past purchase. For this new car I decided to give it a try. I was very pleased with Josh Martin who proved to be extremely knowledgeable and provided excellent customer service. Everything he promised to do he did and on time. At the time of sale everything was as promised and went smoothly. More

After futile attempts of finding a BRZ in the color & trim that I wanted I was ready to give up,but after doing some reading on the Subarubrzforum I stumbled upon a thread from a member who had purchase trim that I wanted I was ready to give up,but after doing some reading on the Subarubrzforum I stumbled upon a thread from a member who had purchased from Clint & had a good experience.I decided to contact Clint figuring that it couldn't hurt & if I couldn't get the color & trim I wanted I would have to look into another car or settle for one in a different color/trim. I don't remember exactly what day I contacted Clint,but I do know it was about 8 or 9 in the evening & I figured I would need to wait 1 or 2 business days to get a reply. I received a reply that same night & he told me that he had one available in the color/trim I had specified. He called me the next day & told me the price of the car which was a bit mind-boggling since it was about $6,000 less than what the dealers here in Texas were offering & there was no haggling involved either.I put a deposit down to reserve the car & he emailed me the VON. I was a bit nervous since this would be my first out of state purchase for a car,so not being able to see the car before buying it definitely made me a bit uncomfortable. As time went on & I read other reviews from several people who purchased out of state through Clint who had good experience made me feel at ease.Being an out-of-state buyer you don't meet the sales person,so it can be impersonal but it seems that Clint goes out of his way to make sure his customers are taken care of & they can reach him at all times. He gives you his cellphone number,his e-mail address in addition to his number at the dealership. Clint sent me a picture of the car when it arrived & then I works with Dawn in financing. Working with Dawn was simple since she wasn't trying to push me on anything she did offer all the extras( extended warranty,windshield repair,etc) all to which I said I wasn't interested in & that was that. I did obtain my own financing & Dawn did match my interest rate,but I decided to stick with my own financing. Clint checked in with me through the whole process even after the car was shipped. I'm glad I stumbled onto that review since the best price I was offered in Texas was $33,000 & that's with a $500 "discount" if I purchased in a color I didn't want.That price doesn't include tax,title & license either.I received a call from Accelerated Shipping on Friday,August 2nd stating the car would be leaving the dealership that evening & out for delivery on Monday I received a call on Sunday evening from the driver saying he could deliver the car at 10:30 that evening,but I opted not to since I wanted to be able to do a walk around of the car & it would be easier in daylight & so it was delivered on Monday at 1. Were there marks,scratches or anything of that nature on the car? No. Was it dirty? Yes,but that was expected. The driver who delivered the car was nice as well.I still can't believe I have this car it'll kick in once the monthly payments do,but still I can't help but smile every time I walk past it! Overall,the experience was a pleasant one & I'm grateful to have found Clint/Heuberger Motors!(: More

This is my first "new" car buying experience. Like others I was first worried about the whole process of buying a new car out of state. Clint made it very easy for me. He is very knowledgeable an Like others I was first worried about the whole process of buying a new car out of state. Clint made it very easy for me. He is very knowledgeable and friendly, that helped in my decision to go ahead and order my new car through Clint. I've had some pretty negative experiences at my local dealerships and almost gave up on buying a Subaru. That is until I came across Clint in one of the popular forums when searching online. All I can say is I am so glad I found him. His prices can't be beat in my local area, even with shipping the car to me. Dawn also helped get me an awesome rate! I am definitely coming back next time I am in the market for a new Subaru. More