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Heuberger Subaru
Colorado Springs, CO
1,632 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,632 reviews
May 26, 2021
Well I’m not very pleased with the customer service of this place. I dropped my vehicle off roughly 2 weeks ago. I have yet to receive an update on my vehicle. I have left multiple messages and I did get this place. I dropped my vehicle off roughly 2 weeks ago. I have yet to receive an update on my vehicle. I have left multiple messages and I did get one reply, but I got to run around on the automotive system for 30 min. You called me… and I had to sit on the automated system? I completely understand that the service department might be overwhelmed. That however is no excuse. (Edit) 2019 WRX 41k miles Engine Failure: Since this platform will not let me respond directly to the dealerships reply, here is an update….. I provided service records per request. I also went in to the dealership with my Mechanic and the story from the SM and staff changed AGAIN. First, they said the oil was too high, when I went in with the mechanic, they said nothing about the oil and asked for maintenance records. We provided the records and Subaru took apart the engine (and specifically said that Subaru would pay to take apart and put back together the engine regardless of findings) They reported that the main bearing had failed. They said it “should be covered.” Today I received a call stating that the repairs are going to cost me $9k because the Engine failure was due to maintenance neglect specifically that the oil was “too low.” Which they previously reported was “too high?” They also said that since I have been using after market oil filters that it could have impacted the oil pressure. However, I have always used great quality oil and oil filters that are better than the OEM ones. The SM also stated that if I was kind to them then they would “cut me a break” on the cost of repairs. I have now expedited this issue with Subaru of America because this dealership has provided the WORST customer service I have ever had to deal with. The story never stayed consistent and they have tried to manipulate a clear, cut situation just because they do not want to pay to replace an engine failure that WAS NOT due to maintenance neglect. I have always taken care of my car. The last oil change prior to this issues was less than 500 miles before the engine failed. I was deployed on and off for about 5 months of owning this brand new vehicle and they are trying to use that “gap in service record” as an excuse to deny warranty work. They also replaced the clutch in this vehicle around 13k as warranty work. The electronics on the driver window and passenger window failed right before the engine went out. Clearly this car has had its fair share of issues that all around point to it being a lemon and the dealership is not advocating on my behalf. The only reason I showed up in person is due to nobody answering the phone, or giving me the run around. More
by Mikevito1991
Employees Worked With
Service department
May 25, 2021
John was absolutely fantastic. He had fantastic advice about my situation and it felt like he genuinely cared about my family. He was kind, detailed, thorough and brought fun into our shopping experience. about my situation and it felt like he genuinely cared about my family. He was kind, detailed, thorough and brought fun into our shopping experience. He showed me cars that met my criteria and sold me my awesome new subaru. I wasn't set on buying a car that day, and left the dealership to keep browsing, but knew right then that I didn't want anything else. Thank you, John, for your help and for answering all my heavy-hitting questions! You took it in stride and I have never been more grateful for a pressure-free sale. More
by gressleraislinn
Employees Worked With
John Kraft
May 24, 2021
Amazing sales guy! Very outgoing and friendly felt very welcome. Talked to me the whole way through, appreciated the hours spent there. Very very quick in and out! welcome. Talked to me the whole way through, appreciated the hours spent there. Very very quick in and out! More
by Chadghooper2001
Employees Worked With
Chris (Buzz) Busby, John Kraft
May 22, 2021
He was so helpful with finding what I wanted and ensured everything was explained if I had any questions about paperwork. Everything went very smoothly and it was very quick from start to finish. everything was explained if I had any questions about paperwork. Everything went very smoothly and it was very quick from start to finish. More
by Nicole
Employees Worked With
Nick Smith
May 20, 2021
Over the moon with the support we (shopping with my grandson) received from John in selecting the right vehicle. Grandson test drove five cars and I drove two. No pressure from John, just sharing his k grandson) received from John in selecting the right vehicle. Grandson test drove five cars and I drove two. No pressure from John, just sharing his knowledge about each vehicle. Chris went through our finance package, including all the options for protecting the car. Great teamwork! More
by billmdahl
Employees Worked With
Chris (Buzz) Busby, John Kraft
May 18, 2021
Chris was amazing! I hate financing - it's the worst part of buying a car in my opinion. But Chris actually made it fun, not as fun as test driving and deciding, and driving off the lot of course :) But pret of buying a car in my opinion. But Chris actually made it fun, not as fun as test driving and deciding, and driving off the lot of course :) But pretty darn close :) I left not feeling taken advantage of - it felt like a win-win! More
by JJS
Employees Worked With
Chris (Buzz) Busby
May 13, 2021
I bought a car from Sterling 2 1/2 years ago and it was a great experience. I had some questions about the Trade Up program so I called Sterling. He was very helpful and answered all my questions. great experience. I had some questions about the Trade Up program so I called Sterling. He was very helpful and answered all my questions. More
by clmel516
Employees Worked With
Sterling Evans
May 11, 2021
I have known Steve Stanley for over 30 years. He is professional, Honest, and very knowledgeable. Steve is excellent to work with. Ask for Him. professional, Honest, and very knowledgeable. Steve is excellent to work with. Ask for Him. More
by BDCGuru@gmail.com
Employees Worked With
Steve Stanley
May 07, 2021
My wife and I purchased a 2019 Subaru Outback from Willie. We went to Heuberger b/c of Willie. No pressure from him; he simply wanted us to be happy and fell comfortable about the deal. I'm startin Willie. We went to Heuberger b/c of Willie. No pressure from him; he simply wanted us to be happy and fell comfortable about the deal. I'm starting to work with him again to find a nice used SUV. He knows his business; Subaru and Toyota expert! More
by Joey Walnuts
Employees Worked With
Bill Nelson, William Nelson
May 01, 2021
Great experience working with Nick! Courteous and friendly, we told him what we wanted in a car and he knew just what to show us! Would definitely work with him again! New Ascent Touring Subaru, yaah friendly, we told him what we wanted in a car and he knew just what to show us! Would definitely work with him again! New Ascent Touring Subaru, yaahh! More
by lookouttrout
Employees Worked With
Adam Stent, Nick Smith
