Heuberger Subaru

John is very personable, knowledgeable, and a great asset to Heuberger Subaru. He is very patient and answered all our questions off the top of his head. He made the whole process very smooth. I dreaded go to Heuberger Subaru. He is very patient and answered all our questions off the top of his head. He made the whole process very smooth. I dreaded going to a car dealer, John changed my attitude about dealer lots. Will definitely check with him if we ever need another vehicle. He’s top notch. Thanks John! More

Nick was very helpful in getting me the exact car I wanted. He was very professional, courteous, and kept me up to date on when the car would arrive. When I picked up the car he spent time going over wanted. He was very professional, courteous, and kept me up to date on when the car would arrive. When I picked up the car he spent time going over all the paperwork details and gave me all the time I needed while explaining the various functions, buttons, and gadgets in my new car. More

Nick was very helpful in getting us our new car. We have purchased many Subarus from this dealership. purchased many Subarus from this dealership. More

John was easy to work with and responsive to our inquiry. The 2021 Crosstrek Limited arrived in the time expected and was exactly as it was supposed to be. When we arrived, we took a generous test drive, s The 2021 Crosstrek Limited arrived in the time expected and was exactly as it was supposed to be. When we arrived, we took a generous test drive, signed the paperwork and were on our way in good time. Would definitely recommend based on our experience. More

Our old Subaru Outback was recently declared to be "totaled"! Not what you want to hear when you know it could give you many more years of service. However, our recent experience in purchasing a new O "totaled"! Not what you want to hear when you know it could give you many more years of service. However, our recent experience in purchasing a new Outback couldn't have been more pleasurable, truly! John Kraft assisted us in every way possible from start to finish. He was very knowledgeable about all the new features that we weren't accustomed to, and patient with our many questions. He was very professional and yet down to earth at the same time. Hopefully, we won't be in the market for a new car anytime soon, but if we are, we will definitely seek him out. Thank you so much, John! -Laurie & Dan More

Ernesto was an amazing salesman!! He did not pressure us into anything and he was very patient with all of our questions and quirks. He was absolutely refreshing to deal with and not like most car salesmen into anything and he was very patient with all of our questions and quirks. He was absolutely refreshing to deal with and not like most car salesmen/saleswomen. He had relatable stories and situations to us and it was an absolute pleasure to have been offered the opportunity to work with him!! If I or any of my friends are ever in the market for another Subaru, we will definitely be requesting Ernesto! After Ernesto was done, Buzz was amazing too. He did the financing, was up front and honest with us and was also super awesome to deal with too!! I really enjoyed my experience with this team! More

My wife, daughter and myself went to dealer about 3:00 on a weekday. We wandered around the showroom looking at their floor models. We were there around 20 minutes and no one ever acknowledged us. Some sales a weekday. We wandered around the showroom looking at their floor models. We were there around 20 minutes and no one ever acknowledged us. Some salespeople were busy some just talked on their cellphone. So we went outside. An employee, not a sales person, ask if we needed help. He went to get a salesperson and finally got one to assist us. He was more interested in telling us about how fast they sold cars rather than listening to us. If this is the attitude of this dealer I will never step foot into their dealership again. More

Took my car in on a Saturday day and picked it up Saturday evening. I received a text asking how everything was from Trey, the individual that helped to begin with. My response is below, I probably w Saturday evening. I received a text asking how everything was from Trey, the individual that helped to begin with. My response is below, I probably will not get a message from “the owner” like all these other five stars. But I hope you heed the words below properly because fixing that one thing would have gotten you five stars. A little customer service goes a long way. Good afternoon, I am glad you asked, Trey. All of you guys were decent. No issues with the car or getting it in. HOWEVER, calling me to tell me that my car is done at 430-40 and that you all close at five is completely unacceptable. You're offering a service to a community. This means you're gonna have people coming in from southern eastern western and northern CO. It should be your responsibility to look up where a patient lives in comparison to your building so that an appropriate and REALISTIC time to pick up can be reviewed. To add on to this, when I got off of the phone with you, I realized you said five and then I noticed what time it was so I called back. Very nice young ladies transferred me to you all and the gentleman that I spoke to first of all, deep sighed as if I was inconveniencing him and then stated, "we close at five. Someone will stay for a little bit but not long". Put yourself in my shoes. Drop my car off thirty minutes from where I live, go home for four hours and receive a call telling me that my car is ready, but you close at five. Had I not made it on time you all would have been gone which means I would not have had my car until Monday. Communication skills absolutely need worked on. Needless to say, I was pissed when I had to speed downtown. Also have not heard a, "sorry about your experience", could not even get a, "what can I do to make your experience better next time". But you call can get back to someone complaining about a license plate drill hole problem? Honestly its no wonder my partners family STOPPED using you all. You're a bunch of sharks who clearly cannot accept responsibility for their own xx. I would have five stars if I paid a business to generate fake xxx reviews. You honestly need to just close down because you do not even know the first thing about customer service. This review is being posted everywhere. At first I did not name job as I thought this business would have the decency to get back to a disgruntled patient. Clearly that's not the case; y'all wanna be petty? Go ahead and call me Tom. More

I went in on a Thursday with my 2 young daughters, walked the lot TWICE and went through the whole store and NOT ONE EMPLOYEE even so much as said hello to me! Then the next Tuesday, I went in 8 hours after the lot TWICE and went through the whole store and NOT ONE EMPLOYEE even so much as said hello to me! Then the next Tuesday, I went in 8 hours after submitting my credit app online, Only to be told come back tomorrow. We didn’t get it submitted in time. Fair enough. Come back after work the next day at about 730, should’ve been done by 830, no, didn’t get out until 930. Then there are still stickers on my car, and it has only a quarter tank of gas. I know I bought a used car, but I still spent over $50,000 with you guys. And then to top it all off, I submit a bad google review and their management team calls MY BOSS asking for me to take it down. This dealership is the epitome of unprofessionalism More

Nick was very attentive and focused throughout the entire process. He was a pleasure to work with. I’d recommend Nick to anyone purchasing a new car. process. He was a pleasure to work with. I’d recommend Nick to anyone purchasing a new car. More