Hessert Chevrolet

Terrible service department, I dropped my truck off with an extended warrenty, they made me call the warrenty because the service writer said he can’t stay on hold for 10 minutes even though that’s his job, an extended warrenty, they made me call the warrenty because the service writer said he can’t stay on hold for 10 minutes even though that’s his job, they told me 3 different prices, gave me the run around, then demanded I picked it up As soon as service was completed, lied to me about when the service was completed and said I would have to pay storage fees. So again I had to call the warrenty program because they wouldn’t do it but had no problem charging me over 1600 for a ac condenser. And when I asked for a breakdown of the bill they handed it to Me and walked away. Very poor and unprofessional service department. More

Brought my car with 27k miles on it added an extended warranty from cna haven’t driven the car more than 40k miles myself and they will not honor my contract cause of a error made on Gordon Chevys part n warranty from cna haven’t driven the car more than 40k miles myself and they will not honor my contract cause of a error made on Gordon Chevys part now theirs a issue and it’s 1400 dollars to fix they suck More

My car buying experience was excellent. Staff was professional and no pressure. The owner was involved Tom Hessert to make sure I was happy. I leased two trucks in less than a month and will go back professional and no pressure. The owner was involved Tom Hessert to make sure I was happy. I leased two trucks in less than a month and will go back again. Kevin Brosius More

SERVICE IS FLEXIBLE AND EXTREMELY SUFFICIENT FOR THEIR CLIENTELE. I WOULD DEFINITELY REFER THIS DEALERSHIP TO ANYONE SEEKING TO PURCHASE OR MAKE REPAIRS TO THEIR VEHICLES. 💯😍🙏&# CLIENTELE. I WOULD DEFINITELY REFER THIS DEALERSHIP TO ANYONE SEEKING TO PURCHASE OR MAKE REPAIRS TO THEIR VEHICLES. 💯😍🙏🙏😇 More

Overall great experience and quick. Team at Hessert Chevrolet was great. Mike T. make the process easy and was very helpful. My new Equinox is great. Would recommend to anyone. Team at Hessert Chevrolet was great. Mike T. make the process easy and was very helpful. My new Equinox is great. Would recommend to anyone. More

what occurs to you, when dealers want to sell you a new car Since I answered "Not now" when their commercial was trying to sell me a new Chevy, my current car (maintained by them) has issue after issue! I am go Since I answered "Not now" when their commercial was trying to sell me a new Chevy, my current car (maintained by them) has issue after issue! I am going to find another place to bring my car since I have lost trust in Hessert Chevrolet. An advice to drivers: To avoid having recurring issues with your current car, always make clear to people in charge of the regular maintenance of your car that you will never buy another car from them. More

Dissatisfied Customer I had a 9 am appointment for which I arrived on time. Now its 10:32 am and they are still "just putting 2 screws" in trunk latch. Horrible. More co I had a 9 am appointment for which I arrived on time. Now its 10:32 am and they are still "just putting 2 screws" in trunk latch. Horrible. More concerned with quantity of customers then quality of service. More

super happy with my experience!!! customer service was great. i got all the information i needed, every question i had got answered, and i felt very welcomed. i left very satisfied & i customer service was great. i got all the information i needed, every question i had got answered, and i felt very welcomed. i left very satisfied & i would definitely come back. More

Almost suffered an accident on cottman after service of car Brake caliper came off while driving with son in the car. This happened 2 days after having car serviced. Called for a week got no remedy. Filed a com Brake caliper came off while driving with son in the car. This happened 2 days after having car serviced. Called for a week got no remedy. Filed a complaint. Still no call back. Charged 100.00 for xx engine and oil change More

Amazing Experience!!!! I recently purchased an Equinox at Hessert Chevy! Process was quick, the deal was best in area (and I shopped around...), and all staff from salesmen I recently purchased an Equinox at Hessert Chevy! Process was quick, the deal was best in area (and I shopped around...), and all staff from salesmen to manager were super nice and accomidating. Highly recommend. More