Hessert Chevrolet

I dropped my vehicle off the night before filling out the envelope that you deposit your keys into, I printed on the envelope "I need to fax over my car insurance" as this is a car I really don't drive and h envelope that you deposit your keys into, I printed on the envelope "I need to fax over my car insurance" as this is a car I really don't drive and hadn't put the new docs in the vehicle. Started calling the shop at 8 am no answer I finally get someone at around 1:15 only to be told that the guys who do emissions were leaving in 34 minutes and couldn't do the inspection due to not having the insurance or registration for the car. I was told they'd been calling me, when transferred to the cashier I asked what number they had for me she rambled off a number I'd never heard of, I then mentioned I printed the number on the envelope that my key was inside of I can here Ron in the back saying the voicemail kept coming on well if you'll look at the pictures attached the ONLY calls made between Hessert and me were the ones I made to them all day long! They never called my phone. So now I'm left with finding somewhere to get an inspection done on a Sunday. They certainly made sure to do that $80 oil change though! Customer service here sucks. I'll definitely be finding another repair shop to main my vehicles. This isn't the first time I've had customer service issues with them, not to mention the long wait time! More

This dealer ship is great helpful understandable have people friendly respectful make you feel comfortable people friendly respectful make you feel comfortable More

I’ve been coming here for a couple years just for state inspections. I don’t even have a new vehicle, they just deliver consistent service, which I appreciate. Way better work than say, your local chain inspections. I don’t even have a new vehicle, they just deliver consistent service, which I appreciate. Way better work than say, your local chain tire shops More

Hands down simply the best customer service! !! Very respectful and caring. Professionalism at its best. !! Very respectful and caring. Professionalism at its best. More

The best dealer in Philadelphia. The employees give you the best customer service.. Great People there .. They help you the best they can’t. The employees give you the best customer service.. Great People there .. They help you the best they can’t. More

Service writer was friendly and addressed my concerns. Some recommendations were made by the service writer which were thoroughly explained and I agreed to have done. Some recommendations were made by the service writer which were thoroughly explained and I agreed to have done. More

On June 7th I visited the dealership looking to get a price buy out for my vehicle. My Sales Representative was Robert Hines. He was informational, knowledgeable and helpful. He showed other options and price buy out for my vehicle. My Sales Representative was Robert Hines. He was informational, knowledgeable and helpful. He showed other options and also obtain the information I sought. Through out the day our conversation lead to him showing me a vehicle with no pressure to purchase. However after showing me some options and even though it was a certified used vehicle I was extremely satisfied with my choice. It was his assistance and professionalism that help me make that decision. I have leased vehicles for the past few years and now I'm buying a vehicle that I'm extremely satisfied with and I'm appreciative to Robert Hines. The other personnel were equally as professional and helpful and I will continue to be a customer and will recommend the dealership to my associates More

Good services take care of my car like new your are the best. Good work best. Good work More

Logan was courteous, knowleable and professional. I will always use Hessert as long as they have employees like this young man I will always use Hessert as long as they have employees like this young man More

Jarrid Graham and Mr. Hessert went beyond what other dealers would do. I appreciate all the help they gave me to get my process completed. Great guys and a speythank you t Hessert went beyond what other dealers would do. I appreciate all the help they gave me to get my process completed. Great guys and a speythank you to Javon as well for helping close it out. Highly recommend these guys. More