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Hesser Toyota

Janesville , WI

3.4
139 Reviews

1811 Humes Road

Janesville , WI

53545

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Showing 139 reviews

October 01, 2021

Jim Gesselle was the best auto salesman I have delt with over many decades of buying car More

by clarkay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gesselle
Oct 05, 2021 -

Hesser Toyota responded

Thank you for writing about your visit with us! I am happy to hear that Jim was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, The Hesser Toyota Team

September 15, 2021

I bought a used car. Between car and warranty, spent about $37,000. I had to ask for them to clean the middle compartments because they were dirty. They sent me home with one key and an empty gas tank More

by Rose
Recommend Dealer
No
Employees Worked With
Theressa
Sep 17, 2021 -

Hesser Toyota responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Hesser Toyota Team

September 07, 2021

They are straight up forward no games! I was in and out within a hour with a new Tacoma. Are saleswoman Carolyn was very nice and respectful. I will definitely be back real soon to trade my car in. More

by Dw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn
Sep 09, 2021 -

Hesser Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Hesser Toyota Team

August 24, 2021

We had our vehicle at Hesser Toyota in Janesville for a repair. They diagnosed the vehicle and told us it would cost $1,600 to repair. They replaced the part they told us would fix it, and it did not fix More

by Sabrina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William and Kevin
Aug 26, 2021 -

Hesser Toyota responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Hesser Toyota Team

August 11, 2021

Jim was knowledgeable on cars extremely helpful and very communicative! No pushy sales or mob action when we arrived on the lot. Will go to this dealer over and over!!! Highly recommend. More

by Asplund.heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim gesselle
Aug 13, 2021 -

Hesser Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Hesser Toyota Team

July 15, 2021

Asharia Dubois was great, easy to talk to and made me feel comfortable. It was easy purchasing a great car from Hesser Toyota. Thank you More

by hawkofmay6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asharia Dubois
Jul 19, 2021 -

Hesser Toyota responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Asharia was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Hesser Toyota Team

July 13, 2021

Carolyn was a class act woman and my family and I loved her! So insightful & just all around great. Willing to help me with whatever without hesitation. She was as excited for me as I was! More

by Knick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn
Jul 15, 2021 -

Hesser Toyota responded

Hi Knick and thanks for the great feedback! We're very happy that Carolyn was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Hesser Toyota Team

June 26, 2021

Bought a prius last month, was supposed to have all weather mats, one was missing. Contracted sales manager several times, and he ignored me completely. Once you leave with your new car they will treat More

by jonathancurl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager, Eric Hesser
Jun 29, 2021 -

Hesser Toyota responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

June 12, 2021

Sales person Susie G has been very helpful when buying my new Rav 4 she is very personable and most friendly, patient and always has a friendly smile. More

by Betty V.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie G.
Jun 15, 2021 -

Hesser Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Hesser Toyota Team

June 08, 2021

I did a dealer trade at hesser Toyota and it was by far the smoothest transaction I have ever done I actually thought they were joking when they handed me the keys to my new car , they got straight to busi More

by adito417
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelton Tripp
Jun 10, 2021 -

Hesser Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Hesser Toyota Team

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