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Hesser Toyota

Janesville , WI

3.5
138 Reviews

1811 Humes Road

Janesville , WI

53545

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Showing 138 reviews

November 16, 2021

This was absolutely the best experience we have ever had buying a vehicle. From start to finish we were impressed with all the friendly staff and people in every department. We were not pressured into buy More

by gm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asharia Dubois
Nov 18, 2021 -

Hesser Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Hesser Toyota Team

November 12, 2021

Carolyn Jones was great! Answered all our questions, never pressured us, was friendly, knowledgeable, and just plain nice to work with! She came back with a fair price for our trade and we didn't have More

by xstitch60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jones, Jim Gesselle, Theresa Berg
Nov 16, 2021 -

Hesser Toyota responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, The Hesser Toyota Team

November 02, 2021

Facility is well-maintained, light, bright welcoming space. Sales Consultant Asharia Dubois and Sales Manager Jeff Sundlin worked hard, and succeeded in providing answers about the vehicle that I was i More

by roywcarroll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asharia Dubois, Eric Sundlin, Ed Taroli.
Nov 04, 2021 -

Hesser Toyota responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Hesser Toyota Team

November 01, 2021

Carolyn Jones was patient and nice in her assistance with the purchase of my car. I like that no one at the dealership was aggressive in selling. Carolyn and Hesser Toyota were very helpful in every step t More

by resnorth6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jones and all Hesser staff
Nov 03, 2021 -

Hesser Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Hesser Toyota Team

October 29, 2021

We did not feel that the transaction process went smoothly. We had to ask the same questions several times. We were given a quote for our new car, with our trade in. We had been told that we would r More

by kuehnerenee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ash
Nov 02, 2021 -

Hesser Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Hesser Toyota Team

October 16, 2021

Jim was great to work with. He kept me updated on the car I had on order and when the production date changed, Jim worked with me to find a different car. And when I picked up the car, he went through all of More

by amturner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Oct 19, 2021 -

Hesser Toyota responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. We're happy to see that your visit reflects these values and that Jim assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Hesser Toyota Team

October 16, 2021

Clean, attractive facility, good selection of used and new cars. Well-informed staff. A high standard of quality as regards checking out used cars before they put them out for sale. Asharia Dubois was More

by mastergardenermary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asharia Dubois
Oct 16, 2021 -

mastergardenermary responded

An altogether impressive organization. I would gladly do business with them again, and would recommend them to anyone looking for a car.

October 12, 2021

My wife and I are on our third vehicle purchased through Hesser Toyota Janesville. Our experience with sales through the years of service with them has been unstoppable I recommend visiting Hesser Toyota Ja More

by Dhenaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy G, Eric Hesser
Oct 14, 2021 -

Hesser Toyota responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Hesser Toyota. We can’t wait to see you for your next servicing appointment! Sincerely, The Hesser Toyota Team

October 05, 2021

Everyone I worked with was very helpful, knowledgeable, and honest. They were not pushy and gave me a good deal on my trade in. Highly recommend shopping here for new and used cars More

by Scott W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelton Tripp
Oct 07, 2021 -

Hesser Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Hesser Toyota Team

October 01, 2021

Jim Gesselle was the best auto salesman I have delt with over many decades of buying car More

by clarkay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gesselle
Oct 05, 2021 -

Hesser Toyota responded

Thank you for writing about your visit with us! I am happy to hear that Jim was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, The Hesser Toyota Team

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