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Hesser Toyota

Janesville , WI

3.3
135 Reviews

1811 Humes Road

Janesville , WI

53545

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Showing 135 reviews

June 25, 2023

Very pleased with the service. The sales person ( Jon Wohlert ) was knowledgeable, friendly and helpful. Never felt pressured and am enjoying a wonderful car.Thank you . More

by Bjr
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jon Wohlert, Josh
Jun 27, 2023 -

Hesser Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Hesser Toyota Team

June 08, 2023

They Made the car buying experience very uncomfortable,accused me of lying on my employment history even when I shared a acceptable document. Reached out to General Manager and got no reply. More

by rwellnitz6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rosie
Jun 12, 2023 -

Hesser Toyota responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Hesser Toyota Team

June 08, 2023

They Made the car buying experience very uncomfortable,accused me of lying on my employment history even when I shared a acceptable document. Reached out to General Manager and got no reply. More

by rwellnitz6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rosie
January 25, 2023

After visiting more than 5 Toyota dealers, I drove here for over an hour to find the vehicle I needed. The price was reasonable (actually better than other places), and Jacob Roe was great to work with. I More

by kmyoung
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Roe
Jan 27, 2023 -

Hesser Toyota responded

We cannot thank you enough for your wonderful review of Hesser Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Hesser Toyota Team

January 25, 2023

I have bought numerous vehicles in my life and this was the worst experience by far. If you decide to purchase from Hesser, you better hope you don’t have any issues. Because once you pay them and drive More

by TCB3
Recommend Dealer
No
Employees Worked With
Josh Buros
Jan 27, 2023 -

Hesser Toyota responded

We are not pleased to hear of the incident you described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Hesser Toyota Team

Feb 03, 2023 -

TCB3 responded

I contacted Hesser the morning of 1/30 using the Contact Us form on their website. It’s been 4 days and no one from Hesser has reached out to me. So it appears their reply on 1/27 above was just a canned response to make it look like they want to help, but in reality, they have no interest or intention of working with me to correct this situation. And once again showing why this is the worst dealership experience I’ve ever had!

October 04, 2022

We drove an hour and a half to Hesser Toyota to look at a truck. Working with Jacob was wonderful! He is knowledgeable, thorough and efficient without being overbearing. Jacob is also kind and very personabl More

by petterssonfour
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Roe and the girl in Fiance
Oct 06, 2022 -

Hesser Toyota responded

Thank you for the wonderful review and for traveling to Hesser Toyota from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Hesser Toyota Team

September 12, 2022

Jacob was very kind, and followed up with our car purchase as much as necessary (not bothering us too much)! He had great knowledge of the vehicle and at purchase went through all of the bells and wh More

by essig88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hesser
Sep 14, 2022 -

Hesser Toyota responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Hesser Toyota Team

September 09, 2022

A great team with lots of knowledge. They were always honest with me and had the integrity to stick to MSRP as their max, even when other dealers are adding on "market adjustments" of th More

by Forbeck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Taroli
Sep 13, 2022 -

Hesser Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Hesser Toyota Team

August 22, 2022

Thank you, Jacob Roe your Awsome kindness on my New Rav 4 , and helpful services , Thanks Veronica More

by red4me57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Roe
Aug 24, 2022 -

Hesser Toyota responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Hesser Toyota Team

August 08, 2022

I am happy with my new Toyota Camry. This is our third purchase from Hesser. It took five months because of the shortage of vehicles but Carolyn Jones did a great job of keeping us upd More

by Gee.raffs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hesser
Aug 10, 2022 -

Hesser Toyota responded

Gee.raffs, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Carolyn's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Hesser Toyota Team

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