Hesser Toyota

AVOID this dealer and their shop at all costs! Aside from the fact that they look like they have been going out of business for a couple years now (very few Toyota cars on the lot, but many used c Aside from the fact that they look like they have been going out of business for a couple years now (very few Toyota cars on the lot, but many used cars of other brands), they have terrible customer service and ethics. I brought the wheels for our vehicle in for 4 new tires (OEM equipment). During the FIRST appointment the tech busted off the TPMS monitor while dismounting or mounting and tried to convince us that it was that way when it came in, and that we were on the hook for $200+. It was functioning fine on the vehicle and I personally removed the wheels, cleaned them, and brought them into the shop. The TPMS sensor is large enough that anyone would have heard it knocking around in there. Also, when they showed it to me it was in pristine condition. Had it spent any time rolling around inside the tire it would have been in pieces, or at least beaten up a bit. So this was a blatant lie. Seeing that they had a customer with mechanical skill/knowledge on their hands, they reluctantly "agreed" to cover it. How gracious of them. If this is how they treated one customer, then it is happening to others. During this visit, of the 4 tires installed, 3 of them were mounted backwards! Stamped directly into the tires were large block letters stating which way they are to be mounted. When I pointed this out to the shop supervisor, he grumbled (like I was being unreasonable) and said "bring it back in". So, another hour and a half of my time waiting while they dismount, remount, and rebalance all of the wheels. On the SECOND appointment they installed the new TPMS and remounted and balanced that tire. After another hour of my time it came back to the service bay, I took a quick look and discovered it had been remounted it IN THE EXACT SAME INCORRECT WAY as last time! I could not believe anyone could be this inept. I went out to the showroom and found General Manager Eric Hesser and told him I hated to complain but I need to let him know what is happening in back. He acted like he didn't have time for my complaint, and basically ignored me. Stay far away! More

Our experience with Hesser was great. We worked with Jacob Roe and could not be more happy about our experience with Him. From the beginning to the end Jacob was very helpful an informati We worked with Jacob Roe and could not be more happy about our experience with Him. From the beginning to the end Jacob was very helpful an informative. He truly made buying a car easy. More

From the introductions to the final signing of the loan papers, one of the best dealer experiences. Our sales person, Nicole Sigmund, was informative and made the buying experience quick and hassle free. W papers, one of the best dealer experiences. Our sales person, Nicole Sigmund, was informative and made the buying experience quick and hassle free. We will be coming back when my wife is ready for a new vehicle. I have recommend this dealership a couple times already. More

I worked with Nicole Sigmund to buy my car. She had the car pulled around for a test drive and answered all my questions before I hit the road for a test drive. Nicole got me all the informatio She had the car pulled around for a test drive and answered all my questions before I hit the road for a test drive. Nicole got me all the information I requested on the vehicle including history report and details about the shop inspection. I viewed the car on a Thursday and came back Saturday to take delivery. When I arrived the car was cleaned and full of fuel and paperwork was ready to sign. The whole experience was quick and painless and everyone I worked with was very polite and professional. Highly recommend! More

Very pleased with the service. The sales person ( Jon Wohlert ) was knowledgeable, friendly and helpful. Never felt pressured and am enjoying a wonderful car.Thank you . The sales person ( Jon Wohlert ) was knowledgeable, friendly and helpful. Never felt pressured and am enjoying a wonderful car.Thank you . More

They Made the car buying experience very uncomfortable,accused me of lying on my employment history even when I shared a acceptable document. Reached out to General Manager and got no reply. uncomfortable,accused me of lying on my employment history even when I shared a acceptable document. Reached out to General Manager and got no reply.plenty of other places to buy a vehicle. More

After visiting more than 5 Toyota dealers, I drove here for over an hour to find the vehicle I needed. The price was reasonable (actually better than other places), and Jacob Roe was great to work with. I for over an hour to find the vehicle I needed. The price was reasonable (actually better than other places), and Jacob Roe was great to work with. I would recommend this dealer to those looking for Toyota vehicles. More

I have bought numerous vehicles in my life and this was the worst experience by far. If you decide to purchase from Hesser, you better hope you don’t have any issues. Because once you pay them and drive the worst experience by far. If you decide to purchase from Hesser, you better hope you don’t have any issues. Because once you pay them and drive off the lot, they will not lift a finger to try and fix an issue discovered the day after you get the vehicle home. I didn’t see an issue with the paint (later determined by a body shop to be some sort of chemical burn/acid on the paint) at their dealership on my test drive because the vehicle was dirty. And I didn’t see any issue when I took delivery of the vehicle because they had the vehicle outside in the dark at night for me to pick up. So when I discovered the issue the next day when the vehicle was in my garage, I let them know. They claimed there was no paint issue when they certified the vehicle, as well as when they washed and detailed the vehicle before I picked it up. I said I found that hard to believe because all I did was drive the vehicle home, while their detailer had the vehicle inside and in the light so how was this issue not spotted? The sales manager responded that they didn’t need me to bring the vehicle back to Hesser to see the vehicle for themselves because he “cannot and will not do anything” to help make this right. I know in life things don’t always go as expected when you buy something. But how a company responds to those situations says a lot about them. And the message came through loud and clear from Hesser—they have absolutely no interest in even trying to do right by their customers. More

We drove an hour and a half to Hesser Toyota to look at a truck. Working with Jacob was wonderful! He is knowledgeable, thorough and efficient without being overbearing. Jacob is also kind and very personabl truck. Working with Jacob was wonderful! He is knowledgeable, thorough and efficient without being overbearing. Jacob is also kind and very personable. Thanks for helping us with our purchase Jacob! We appreciate it! More