Hesser Toyota

tom was great to deal with, very friendly,knowledgable, and best of all he returned my phone calls in a timely manner. I am very happy with my new tacoma truck. and best of all he returned my phone calls in a timely manner. I am very happy with my new tacoma truck. More

We went to Hesser Toyota against my family's wishes of We went to Hesser Toyota against my family's wishes of not to by a forieng card, well much to our surprise we met Tom McCabe and he turned out to be We went to Hesser Toyota against my family's wishes of not to by a forieng card, well much to our surprise we met Tom McCabe and he turned out to be helpful in helping us find the right used car a Ford Fusion It suited us perfect. Other sales men could take lessons from Tom, He was polite, understood us and went out of his way to help us. We are very happy with our car. Thank You Tom Lee and Donna Webster More

This was my second purchase of a Certified used Toyota RAV 4 from Hesser. The sales experience from selection through purchase was pleasant and very friendly. The sales person was accomodating and the f RAV 4 from Hesser. The sales experience from selection through purchase was pleasant and very friendly. The sales person was accomodating and the finance officer went out his way to ensure we recieved the best possible finance rate from Toyota. I had a good feeling about the purchase to that point. As part of our negotiation, I received a set of new tires for the RAV. Within a few days of purchase, two of the four tires exhibiterd slow leaks which had to be pumped up every other day. I contactd the dealership but my calls were not returned until I became more persistent. The dealership offered to fix the tires if I brought it in during the week, which I could not do as i live 25 miles away and work in the opposite direction from Janesville. The dealership offered to find a Saturday time to fix the tires but would have to call me back. That call never occurred. After one month of pumping up new tires, I have scheduled them to be fixed locally at my own expense. I can't with good conscience, recommed the dealership for their post sales service. This was dissappointing. More

Aside from the longer than anticipated wait for the car of our specific choice and upgrades, all the experience was very pleasant. Terry was very knowledgeable, helpful, and not pushy on selling more of th of our specific choice and upgrades, all the experience was very pleasant. Terry was very knowledgeable, helpful, and not pushy on selling more of their products(but had covered them as well). Good rapport with customers and likeable professionally. Hope their after sale service will be as good too. More

Needed to consolidate from two vehicles to one. Had a 2011 Hyundai Elantra and a 10year old toyota Tacoma. Needed a truck with more room, so although the Hyundai was really too new to trade in, the Deal 2011 Hyundai Elantra and a 10year old toyota Tacoma. Needed a truck with more room, so although the Hyundai was really too new to trade in, the Deal made by Ed Spenske and Hessers' organization was generous, and also received fair value for the Tacoma. They went out of their way to meet my particular needs, which is the reason this is my seventh Toyota purchased from them. [ They are also the Hyundai daelers in town ]. The new Toyota Tacoma extended cab is an exceptional vehicle. We love it! More

!!!Do NOT do business with Hesser!!! We tried to return a lease we got from their dealership. They refused us, despite Toyota Financial saying we had to return to it to their dealership. They sent us two-hun lease we got from their dealership. They refused us, despite Toyota Financial saying we had to return to it to their dealership. They sent us two-hundred miles to another dealership only to have that dealership say the same thing Toyota Financial said. Terrible customer service. Will NEVER buy/lease a Toyota, Scion, or Lexus thanks to them. More

I usually DREAD car shopping because I hate the negotiation process, but overall, shopping at Hesser Toyota a pretty pain free experience! I was surprised at how hard they worked to get my business negotiation process, but overall, shopping at Hesser Toyota a pretty pain free experience! I was surprised at how hard they worked to get my business and their willingness to negotiate price both for my trade and the new vehicle. I would definitely recommend shopping with them! More

I have recently leased a 2101 Toyota Yaris. My reason for leasing this particular model is the fact that I am quite short and this is the first car EVER that has fit my needs. I can see all around me w for leasing this particular model is the fact that I am quite short and this is the first car EVER that has fit my needs. I can see all around me with no mirrors, etc. blocking my view. When I arrived at Hesser Toyota, Terry greeted me and listened to my needs. He was very knowledgeable about his products and understood fully what I wanted. He offered suggestions and actually brought cars for my viewing to the building. Terry was very easy to work with. Being as I use a cane to get around, he was very attentive to my walking problems. This was very important to me, as you can well imagine. I have no hesitation in referring my friends to him, nor will I have a problem in the future contacting him when I again need the service he so adequately provided me. More