Hesser Toyota

Great deals and great service This is my 3rd lease with Toyota and the deals just get better and better. The sales staff is quite accommodating and ensure you get the best deal po This is my 3rd lease with Toyota and the deals just get better and better. The sales staff is quite accommodating and ensure you get the best deal possible. I love my new vehicle. More

4th vehicle in a row purchased here We remain very satisfied with Hesser Toyota. The sales staff does not play any of the classic auto sales tricks on us and prices for both the new veh We remain very satisfied with Hesser Toyota. The sales staff does not play any of the classic auto sales tricks on us and prices for both the new vehicle and the trade-in are within the suggested Kelley Blue Book values. Tried another dealer first [closer to home] this time but was low-balled on the trade-in with an obviously false claim that they would never be able to unload the old car. Walked away, visited Hesser the next day and drove off with the new car. More

this is our 3 rd car from them. always polite. We just bought a prius C. Everyone was great. Explained everything in great details. I am very happy with hesser, always brings my cars for servic We just bought a prius C. Everyone was great. Explained everything in great details. I am very happy with hesser, always brings my cars for services. This is our 3 purchase from them More

Always a good experience!! I just started leasing my third car from Hesser and I am very pleased with them. Whenever I go in and need help someone is always there to greet me an I just started leasing my third car from Hesser and I am very pleased with them. Whenever I go in and need help someone is always there to greet me and attend to my needs. I worked with the same car salesman for the past two cars and I am very pleased with him as well. He makes sure that I get what I want when I am deciding on a new vehicle. C More

Just waster your time!!!!! DO NOT GO THERE!!! The manager is totally no credit!!!!!! We live a hour drive from there. My family wanted to buy a used van and found one on their DO NOT GO THERE!!! The manager is totally no credit!!!!!! We live a hour drive from there. My family wanted to buy a used van and found one on their website. We called before we came and confirmed the price with the manager. When we got there with two kids, After testing the van, we made the decision to buy it. The sales person was okay and told us they needed time to do the paperwork. After 1.5 hours, a manager came out and told us the price was not correct. They could not sell this van to us at this price. and it would be two thousands more. Totally untrustworthy!!Do NOT go there. Just waste your time!! More

Horrific- women beware We are new to the area and brought our Sequoia in for some work. We were quoted $800 to repair a wheel bearing. I would have naively payed that outrag We are new to the area and brought our Sequoia in for some work. We were quoted $800 to repair a wheel bearing. I would have naively payed that outrageous fee had my husband not raised a red flag alerting me that it was way too much. We called our old Toyota Dealer and asked them to check that quote. They said Hesser was high by 100 percent. At this point Hesser still had our vehicle in their possession. As a favor to us, the technician at Continental Toyota called Hesser on our behalf to alert them that the quote was grossly incorrect. Hesser's service writer admitted that the quote really should have been $422. Are they completely incompetent or are they trying to take advantage of people who don't know any better? This was the first red flag. After they completed the repair and we paid the new lower amount, we continued to have problems so we drove the vehicle 2 hours south back to Continental Toyota who told us that Hesser tore the grease fitting boot while doing the repair and that the air box was completely disassembled and left apart. This is a serious mistake which left no grease in the bearing. We are having Hesser's mistakes repaired at Continental Toyota in Hodgkins, IL at our expense and are paying for a rental car on top of it. Hesser is refusing to reimburse us or Continental Motors for the repairs and has even suggested that Continental Toyota sabotaged their work! . What they want us to do is drive the vehicle 3 hours north with no grease for them to get a 2nd chance at repairing it. To drive this vehicle would not only endanger us, the passengers, but would also create further damage to the vehicle. When my husband questioned the insanity of this suggestion Mr. Hesser agreed to flat bed our truck the 3 hour distance and said that to assure us that they did the work correctly the 2nd time that I would have a chance to review the tech's work. Me???? I am supposed to know good work from bad? Insane!! He is more interested in winning an argument than on doing what's right which is to admit they made a mistake and reimburse us for having the repair done elsewhere. Mr. Hesser is way out of line, insulting and has zero customer service or problem solving skills. Find another dealer!!! More

Service department mis-diagnosed my Prius I drove my Prius home from Chicago without any issues. It then sat in my level driveway for three hours. After three hours, I jumped into it, and fo I drove my Prius home from Chicago without any issues. It then sat in my level driveway for three hours. After three hours, I jumped into it, and found the master warning light was lit up. I bought an OBD2 reader and received error code POA3F, which means Drive Motor A Position Sensor Error. I towed it to Hesser on a Monday morning. They spent the next 4-5 days analyzing the problem. They stated that the transmission was destroyed, and I needed to buy a new one from them for about $4,800 plus tax. Being an engineer, I knew that the transmission will not fail while the car is sitting still. But Hesser was insistent that I needed to buy a new transmission. I towed the car to an independent repair facility, and as soon as they put it onto a rack, they noticed that a wiring harness was chewed through. They quickly jumpered the broken wires, and the car worked like new! So Hesser spent 4-5 days analyzing my car, and wanted $4800 plus tax for a new transmission, when the problem was actually a faulty wiring harness. I will never use Hesser for service. They mis-diagnosed the problem, took too long to mis-diagnose the issue, and still fail to admit that they mis-diagnosed the issue. More

I worked with Jeff Hansen on the purchase of my new Toyota and had a wonderful experience. His professionalism was exceptional. I found him to be very organized and thorough through the entire process. Toyota and had a wonderful experience. His professionalism was exceptional. I found him to be very organized and thorough through the entire process. His product knowledge helped me in making my final buying decision. He contacted me via email twice, after the sale, to thank me again for allowing him to help me with my purchase as well as to ensure that I am completely satisfied. I will definitely be shopping the Hesser Toyota Store for any future vehicle purchases and referring all of my friends. More

Awesome experience again with Toyota Hesser. I leased for the past 3 yrs with them and had a great experience so when it was almost time for lease to be up I went in to Toyota Hesser again to get a newer car the past 3 yrs with them and had a great experience so when it was almost time for lease to be up I went in to Toyota Hesser again to get a newer car & worked with Matt Schoeller. I emailed/texted back and forth for a few days before I actually went in and test drove the car, a 2013 Toyota RAV4 XLE, and Matt already had my paperwork ready and all the details waiting for me since I was on a tight time schedule. I loved the car and the quick service I got as we filled out the paperwork. Matt was very detailed in explaining the car features to me and the next day came to my work in town to get the car & go have it washed/detailed and filled up with gas. Now that's wonderful service. I highly recommend asking for Matt if you need a new/used car, he is the man to work with. :) My husband and son will be going in to work with him when they need a new car this coming year. Thanks again Hesser and Matt for great customer service! :) More

The people were friendly and were happy to make sure the vehicle I purchased was correct. Overall the dealer is very good. I will refer friends or family. vehicle I purchased was correct. Overall the dealer is very good. I will refer friends or family. More