Hesser Toyota

Ron in sales and jeff the sales manager are Crooked liars Biggest Crooks of a dealership I've ever seen and that's saying a lot I have owned many new vehicles but this might be my last after dealing with this Biggest Crooks of a dealership I've ever seen and that's saying a lot I have owned many new vehicles but this might be my last after dealing with this dealership Ron and jeff are as Crooked as they come would enjoy having a conversation with them away from the dealership.also they are by far the worst service department I've ever seen by a long shot. More

Easy Purchase Process As a former car salesman, I was treated exactly how I asked to be treated and expected to be treated. The time spent in dealership was less than thre As a former car salesman, I was treated exactly how I asked to be treated and expected to be treated. The time spent in dealership was less than three hours including delivery. More

Another new Toyota We have bought many Toyotas from Hesser, always through Ed Spenske. He knows his vehicles and is not high pressure. The dependability of the brand i We have bought many Toyotas from Hesser, always through Ed Spenske. He knows his vehicles and is not high pressure. The dependability of the brand is so important. More

Everything went very smooth and everyone was very helpful. Contacted them on line about a truck and got a call back with in 15 min. Went to the dealer ship the next day and looked at the truck and made the dea Contacted them on line about a truck and got a call back with in 15 min. Went to the dealer ship the next day and looked at the truck and made the deal. Everyone was very helpful!! More

Quick and easy Made the deal online contingent on my approval flew to Wisconsin, looked car over was exactly as described, test drove ,signed papers, approx. 65-70 Made the deal online contingent on my approval flew to Wisconsin, looked car over was exactly as described, test drove ,signed papers, approx. 65-70 min later I'm gone. Professional and friendly . More

Fantastic dealer! My experience with Marc was great, was very knowledgeable and helped me with the purchase of my new Rav 4. Low pressure and no hassle sale, I was in a My experience with Marc was great, was very knowledgeable and helped me with the purchase of my new Rav 4. Low pressure and no hassle sale, I was in and out of the dealer in 1.5 hours. Highly recommend. More

Don't Go here! I contacted Hesser Toyota after receiving a quote for a 2016 Highlander at another dealership. They said they could match the offer I had gotten. Gr I contacted Hesser Toyota after receiving a quote for a 2016 Highlander at another dealership. They said they could match the offer I had gotten. Great, we basically walked and and gave them the easiest sale ever. Worked with a guy named Ron who seemed very honest and sincere. After finally waiting a while I called Ron and asked if he had the purchase agreement yet. He told me he would get it over to me later in the afternoon but we discussed the final numbers over the phone. I noticed immediately that we were over our quoted price, which again, they said they would match from a previous dealer. I mentioned this to Ron and he chalked it up to extra taxes and that he "forgot" to add in the license plate transfer fee. Mind you, we were quoted at an out the door price, which should have included all taxes, fees, etc. I brushed it off and got home later that night, after him failing to get the purchase agreement to the bank more than 4 hours after I asked for it, and realized he was completely lying about matching the price. The purchase price and taxes alone were already over our out the door quote. I emailed Ron and laid out what the costs should look like (have to help him with his job) and he wrote back that he had talked to his general manager and that the changes would be made and Jeff the GM would get the new agreement over to the bank. Never happened. So I call again, explain to Jeff what is going on, that I have written proof that the updated agreement was supposed to be to the bank. Jeff proceeds to tell me that they never authorized Ron to go to that price he quoted me and that he was never going to be sending an updated agreement. Despite me having this in writing, Jeff writes "Must have been some miscommunication. We never said we would do $34,700. I will put the Highlander back on lot. Sorry for the miscommunication. Thanks, Jeff" Umm...miscommunication? It is clear as day what was supposed to happen as IT'S IN WRITING! I proceeded to now have to try and help the GENERAL MANAGER do his job by telling him what a good business person would do is say my guy messed up, I can't budge on price but I can give you a $250 gas card to make up the difference from what you were quoted. Ever so professional Jeff responds "Vehicle is not here yet and yes we will offer it for sale" as in they are putting it on the lot for sale once it arrives. DO NOT waste your time with this dealership. Their slogan is "no games, no gimmicks, no kidding" except all you get is games and gimmicks, and I am really not kidding. More

going elsewhere for my next vehicle I purchased a used vehicle from hesser Toyota scion of Janesville. I also purchased an extended warranty with my vehicle. I was hearing a rattling sou I purchased a used vehicle from hesser Toyota scion of Janesville. I also purchased an extended warranty with my vehicle. I was hearing a rattling sound from the front of my vehicle after 7 months. I brought my car into their shop and I was told they couldn't hear anything. I continued to hear the noise and I was told after 2 more visits that they would do nothing until the parts were fully broke. They greased it and told me hopefully it would help. Nine months later the noise continues to rattle the front end of my vehicle but since its not fully broke, i get to drive my not even a year old vehicle around with rattling. Horrible customer service. More

Deceptive selling Watch your paperwork here very carefully. I helped my senior parents bargain a deal here so they could go back the next day to sign and take delivery. Watch your paperwork here very carefully. I helped my senior parents bargain a deal here so they could go back the next day to sign and take delivery. When I went to review the paperwork they had signed after they brought the car home, the salesperson had written the deal differently than the agreed upon deal the day before. He gave them $810 less (only gave them $1190 instead of the agreed upon $2000 off) of a discount agreed upon the day before. More

Surprising for a dealer Welcoming experience. Appropriately priced vehicles. Willing to make sure your satisfied with your purchase before signing the final papers. After hav Welcoming experience. Appropriately priced vehicles. Willing to make sure your satisfied with your purchase before signing the final papers. After having my local shop check out the vehicle before purchasing they found a spot where the paint was bubbling and another spot that was to metal and rusting. They fixed it and told me i wasn't obligated to buy the vehicle unless i was 100% satisfied. after a couple days in the body shop they called me to come out and check out the paint job. you couldn't even tell that it had paint work done on it. they also threw in a free touch up paint bottle so i could fix any other problems i might have in the future. More