Herzog-Meier Volkswagen Volvo Mazda

I experienced a "BRAKE FAILURE, STOP WITH CAUTION" warning on a dark, rainy night home from work. I called Herzog-Meier at 8am the next morning and spoke to Doug about the warning light, who CAUTION" warning on a dark, rainy night home from work. I called Herzog-Meier at 8am the next morning and spoke to Doug about the warning light, who didn't want to take any chances, especially with my toddler son on my commute, and asked me to bring in the Volvo XC ASAP. I brought the car in that night, and since rush hour would affect my husband's pick-up, Doug had one of his employees drive my son and me to a local restaurant (of my choosing) to wait for my husband. Doug had his tech look at my car first thing in the AM, and I received a detailed description of the problem and estimate by 8:53am. The ABS control replacement cost was not pleasant so close to the holidays, but Doug's description of what could happen if it failed made the fix a no-brainer. He also looked at the maintenance history and recommended a few other services to keep the car running well, and gave comparison estimates on outside garages for a couple of them. I ended up having 4 additional services completed by Herzog. And although Doug suggested a holiday detailing special, he didn't push when I declined. Service was completed within 24 hours of the estimate approval, and on pick-up, my car was washed and warmed up awaiting my arrival. Great service all around! More

Tony Cash was so helpful. He explained to me the differences between the different cars that I was looking at and he found the perfect car for me. Not only that, he showed me the financing that was differences between the different cars that I was looking at and he found the perfect car for me. Not only that, he showed me the financing that was within my budget and helped me get the car that was perfect. I would recommend him to anyone! More

This is the only review I've ever written, but the service was top notch, and I felt compared to write a review. I have been to probably every service department in the greater Portland area. Doug, in service was top notch, and I felt compared to write a review. I have been to probably every service department in the greater Portland area. Doug, in Volvo service, was excellent to work with, honest, and took time to communicate with me about my car. If every service place was like this, the car business would be much better. I can't say enough good things about this place, my experience was 100% good from start to finish. I will definitely be bring my cars to Doug in the future. Highly recommended! More

Everyone is friendly here. Knew what I wanted and got just that. Sales rep listened to what I wanted and found just the thing for me. Second car I purchased from them, will definitely be back when the ti just that. Sales rep listened to what I wanted and found just the thing for me. Second car I purchased from them, will definitely be back when the time comes for another one. More

These guys are AWESOME!!! I recently bought a new Mazda Hatchback from Harrison & Mike and honestly had the best dealership experience I've ever had. They were both incredibly patient and friendly through Hatchback from Harrison & Mike and honestly had the best dealership experience I've ever had. They were both incredibly patient and friendly throughout the entire process (I cant tell you how many salespeople I talked to that greeted me with a smile, only to turn bitter and impatient once negotiations began). The test drive was fun too--Harrison's enthusiasm about the features in the car was definitely contagious and made me pretty xxxx excited about the car. They even challenged me to a game of foosball back in the dealerhship afterward (caution: Mike is good). Even after we finished signing the paperwork a few hrs later, Harrison came back out to help program the bluetooth feature in the car. Great personal touch, keep it up guys! More

As a two time Volvo owner (and now one for my daughter as well) I have been a faithful Herzog Meier service customer for over 10 years. Douglas Smith has shown me that there is still outstanding customer ser well) I have been a faithful Herzog Meier service customer for over 10 years. Douglas Smith has shown me that there is still outstanding customer service available by his caring nature and positive approach. He gets our cars in and out in outstanding time and tries to be easy on the checkbook, which I truly appreciate! He has a sense of humor that is always a delight to work with and I would highly recommend him and the technicians (THANKS SAM!!) at Herzog Meier to do your work. More

Doug Smith was once again fantastic on our visit. Once again Doug went out of his way to help us with a problem. He is always friendly and goes out of his way to ensure that we leave satisfied with Herz again Doug went out of his way to help us with a problem. He is always friendly and goes out of his way to ensure that we leave satisfied with Herzog. We just want to make sure Doug gets recognized for going above the call of duty to make you the dealer to work with. Keep up the good work, you are setting a benchmark for great service. Chris Sarles More

Dennis was terrific-friendly, clear in what was needed, helpful and efficient. I was in a hurry and there were a lot of customers. I was shock at how will i was treated. helpful and efficient. I was in a hurry and there were a lot of customers. I was shock at how will i was treated. More

After extensive vehicle research and planning we decided to purchase either a Mazda2 or Mazda3. Using the Costso automotive service to find a dealer all that was needed was to test drive each of the cars. W to purchase either a Mazda2 or Mazda3. Using the Costso automotive service to find a dealer all that was needed was to test drive each of the cars. We were hesitant because of past negative experiences with car salesmen. We were pleasantly surprised with what we experienced at Herzog-Meier Mazda. The telephone appointment representatives were polite and helpful, the internet sales representative, Jake Norquist, was knowledgeable, friendly, flexible and not at all what we had been expecting. After testing the 2 cars, we decided on the Mazda3. Jake was straightforward with the Costco price and all negotiations. He walked us through the process from beginning to end making sure that my family was taken care of the entire time. There was a long wait for the finance department, but once in the finance offce the rest went quickly and without pressure. We had a very good experience at Herzog-Meier Mazda, purchased a great car at a great price with no haggling or pressure. More

Herzog-Meier gets my business because they do the repairs correctly and Jim Ware notifies me before starting the work about what the cost will be. correctly and Jim Ware notifies me before starting the work about what the cost will be. More