Herzog-Meier Volkswagen Volvo Mazda

I called the dealership because my mirror fell off. I needed it glued back on. I didn't want to purchase a brand new one because the glass was still good. I called and talked to Doug (I don't see his nam needed it glued back on. I didn't want to purchase a brand new one because the glass was still good. I called and talked to Doug (I don't see his name listed for VW). He said come on down and we'll take a look. I got down there and he used an adhesive to re-attach it after taking my car through the car wash. Best of all... he didn't charge me a penny. He was very quick and friendly. It was the best expierience I have ever had there. Thanks Doug!! More

This was my third time having Doug Smith help me with service on my 2000 S80. Each time he has demonstrated the kind of interest, respect, courtesy, and professional knowledge that invites customers to service on my 2000 S80. Each time he has demonstrated the kind of interest, respect, courtesy, and professional knowledge that invites customers to return for further help when it is needed. Probably most of the time nobody thinks the price of Volvo repairs are "great", but I think the charges Doug made are reasonable, (on my first visit - installation of a climate control module I would have rated it "great".) I have no reservation about recommending HM, and specifically Doug Smith, for Volvo repair or service. Jim Bean More

Let me start by saying, I would recommend this dealership - but please use caution. For those who do not wish to read through my lengthy review - I will summarize by saying: overbearing sales staff, I fel - but please use caution. For those who do not wish to read through my lengthy review - I will summarize by saying: overbearing sales staff, I felt rushed through the sales process - then felt as if they were just trying to get rid of me, shady practices during the "numbers and signing" - bring a calculator and know your prices! There is a lack of communication between sales/service. Service department ROCKS. Sales is hit/miss. I came to this dealership after researching and visiting 3 other dealerships. I have been a VW owner my whole life, I have very specific needs and wants and I knew exactly which car I wanted, and how much it would cost (I bought a 2012 VW GTI Autobahn series - base price $30,595, and added roof rack and tint). I chose this dealership because their website showed that they had the car I wanted in their inventory. I did make note of their customer service ratings before I went as well (they are the lesser of other evils in the way of VW dealerships in the PNW). I walked on to the lot and was met by sales consultant Ayman Achour. I informed him of the car that I wanted and he took me to it. Ayman spent a good hour with me, answering my questions and showing me around the vehicle of interest. I really appreciated that Ayman acknowledged that he did not need to use any sales tactics to try and sell me the car. I came on to the lot knowing what I wanted; he respected that and stepped back and let me explore the car, making himself readily available for questions. Thank you Ayman. I left Herzog Meier VW that day, did some further research, checked into prices and vehicle specs/mods and came back to purchase the car one month later. Between the time that I met Ayman at the dealership and came back to purchase the car, I received 2 very polite emails from him - not pushy or salesy, just nice emails to remind me that they were still there if I chose to purchase the car. When I returned to purchase the car Ayman was not there (it was his day off). I was met at the door by a hyper-salesy and extremely overbearing Shima Lotfi. I informed her that I was here to make a specific purchase but that I wanted Ayman to receive the commission for the sale. She proceeded to try and sell me the car but was so imperious that I politely had to ask for the sales manager to take over. Enter Nick Lee, Sales Manager. He seemed flustered that I refused Shima's services but took over none the less, and reassured me that Ayman would indeed receive credit for the sale if I made the purchase that day. Everyone at Herzog Meier VW REALLY wants to make that sale - it's almost a little gross, how obvious that comes across). I continued through the purchase of the car, we discussed price, trade-in value for my other VW GTI, etc. As I mentioned before, I had specific needs/wants for the car I was buying. Nick seemed so anxious to get me to buy the car, he never went over additional options for purchase. I had to ask him to add in the modifications I wanted, I wished he would have shown me more (I would have bought wheels, etc). I realize that he is the sales manager and that it is not his normal duty to actually "sell" a car, but I feel like he should still have working knowledge of how to actually handle a sale. Because of his lack of knowledge there was a miscommunication about my roof rack and I purchased a rack that was NOT what I expected. My first red flag came during price negotiation. I had a calculator with me and knew what the numbers should/would be. Nick came to the table with a much larger set of numbers. After several trips back and forth to the "finance guy in the other room", Nick came back and told me that their loan calculator program on the computer had someone else's numbers (from a Volvo sale) previously entered - when he "realized" that and re-entered my numbers correctly, our numbers suddenly matched. There was a couple thousand dollar discrepancy between our numbers. I was disgusted that he tried to get me to sign that contract with the higher numbers and pass it off as a mistake. Shady Nick. The rest of the sales process went smoothly and I received my new car. I purposely waited until the next day to come back for my car so that I could receive it from Ayman. Ayman did a fabulous job of introducing me to the service department, showing me around my new car and handing it off to me. Thank you again Ayman. I came back a week later for my service appointment to get my new rack and tint put on and the service department did not have the proper paperwork for me - they thought I was coming in for my 90 day service appointment. I was told I was in the wrong place and had to drive around the corner to H&M Motorsports (who rock, by the way). When I picked up my car from H&M later that day I was horrified to notice that the rack they put on my car was NOT the rack I thought I had ordered. The next week and a half were consumed with phone conversations with Shima Lotfi to try and reverse the miscommunication and get me the correct rack. I will say that Shima redeemed herself in a less hyper manner and followed through in helping me get the proper rack installed on my car. She makes a much better administrative go-between than she does a sales consultant. Thank you Shima. I came back a week later to have the correct rack installed and the incorrect one removed. I should mention at this time that I've used an entire tank of gas to drive back and forth between Beaverton to get mistakes, that were not mine, corrected (I live about 20 miles from the dealership). Dan Croft, Parts Manager, installed the new rack himself. Let me tell you - he went far above and beyond in taking care of me. Out of my entire experience with Herzog Meier - Dan Croft gets the gold star for service. Thank you Dan. In conclusion, the entire sales experience was a bit of a let down. I walked on to the lot and told them exactly what I wanted. I was a sure deal - and yet I still felt pushed and a little bullied. It should have been a much easier and more enjoyable experience. I think that if Herzog Meier VW were to focus less on receiving a good review and concentrate more on providing honest, qualitative and respectable sales service, it would be a much sweeter deal for everyone. More

I received the most outstanding and excellent services from R.J. Florestan, the Sales and Leasing Consultant at Herzog-Meier in Beaverton, Oregon. Mr. R.J. Florestan covered every possible aspect of servi from R.J. Florestan, the Sales and Leasing Consultant at Herzog-Meier in Beaverton, Oregon. Mr. R.J. Florestan covered every possible aspect of service to make my experience with Herzog-Meier most positive and memorable. This exceptionally considerate and intelligent gentleman behaved in the most thoughtful, reasonable, fair and helpful manner. He displayed a most keen ability to discern the customer’s needs and to locate, integrate and present important, necessary and crucial information in an understandable manner to provide total and most competent services. The respect and support shown by Mr. Florestan for not only the customer but his colleagues / coworkers at Herzog-Meier was admirable and due to his diligence and efforts Mr. Florestan pulled everything detail together to create a total experience that met all of the customer’s present and even future needs. The experience at Herzog-Meir brought about by R.J. most refreshing and positive with the customer feeling, appreciated, supported, comfortable and relaxed. With his exceptional capabilities and integrity, most positive attitudes and great kindness Mr. R.J. Florestan will succeed at everything he chooses. And I look forward to working with R.J. in the future with complete trust in his amazing qualities and would go out of my way to come to any location where he is present. I learned that R.J. Florestan was in the marines and so I also offer my thanks to him for the great services he provided our country, to all of us as well. It is a pleasure and honor to know him. It is and will continue to be my pleasure and honor to refer his most excellent and conscientious services to anyone seeking a most competent professional who can be trusted. J Lemont Beaverton, Oregon More

We moved from Texas about a year ago and have had the pleasure of having our XC70 and S80 serviced at Herzog Meyer. I say pleasure because Doug Smith has been the BEST service advisor we have ever had at pleasure of having our XC70 and S80 serviced at Herzog Meyer. I say pleasure because Doug Smith has been the BEST service advisor we have ever had at a Volvo dealership. Doug is pleasant, proficient and pro-active in assuring our satisfaction with our car maintenance. It feels more like we are going to visit a friend, instead of bringing our cars in for service. He is an asset to Herzog Meyer/Volvo with the quality of care he shows his customers. I can't believe I came back to write another review!: After having Doug take care of our cars so well, we knew his expertise was crutial in the purchase of a used Volvo for our daughter. He was instrumental in our choice to purchase, not only the vehicle, but an extended warranty for her car as well. Thanks to Doug, we are loyal customers of Herzog Meyer and Volvo. For Life. More

I normally don't take the time to write reviews, but this time I feel compelled to because of my experience with Doug Smith. He was absolutely fantastic. I've always felt apprehensive about going into dealer time I feel compelled to because of my experience with Doug Smith. He was absolutely fantastic. I've always felt apprehensive about going into dealerships but within moments of talking to Doug I felt as though I was family. I came in there insisting to buy just one tire to replace the one that was flat however he helped me make a decision to replace all of my tires instead of just the one. Doug was able to identify the dangerous condition of my other tires that I could not see and would have ignored had he not made me feel so at home. In the end I got a great deal and now I have the peace of mind that my family is safer thanks to Doug's help. More

My 1997 Volvo did not pass DEQ last week! Doug was able to get my car in and with Matt's great expertise it passed....Thanks for the great service! to get my car in and with Matt's great expertise it passed....Thanks for the great service! More

Doug was a pleasure to work with during my recent service visit. He took the time to explain the services that would be performed on my car and was accurate with his estimate of how long it would take. visit. He took the time to explain the services that would be performed on my car and was accurate with his estimate of how long it would take. More

We visited another VW dealer before coming to Herzog-Meier. The other dealer was the worst experience. Sceptical, we contacted Richard Kim at Herzog. WOW!!! What a difference. He made us fe Herzog-Meier. The other dealer was the worst experience. Sceptical, we contacted Richard Kim at Herzog. WOW!!! What a difference. He made us feel like customers of the year. We got a great price (as promised), we felt special and he was on the ball. Please see this dealer before going else where! More

Doug in Volvo service ROCKS! From moment one when I called when my car wouldn't start, Doug took care of me - he handled the tow, kept me informed, went the extra mile to get me a rental, and even had called when my car wouldn't start, Doug took care of me - he handled the tow, kept me informed, went the extra mile to get me a rental, and even had the snow cleaned off my car when I came to pick it up! I could not ask for a more hassle-free, pleasant experience. If you have to have the unfortunate experience of having your car break down, you can only hope that you get to deal with Doug at Herzog-Meier! More