Herzog-Meier Volkswagen Volvo Mazda

We visited another VW dealer before coming to Herzog-Meier. The other dealer was the worst experience. Sceptical, we contacted Richard Kim at Herzog. WOW!!! What a difference. He made us fe Herzog-Meier. The other dealer was the worst experience. Sceptical, we contacted Richard Kim at Herzog. WOW!!! What a difference. He made us feel like customers of the year. We got a great price (as promised), we felt special and he was on the ball. Please see this dealer before going else where! More

Doug in Volvo service ROCKS! From moment one when I called when my car wouldn't start, Doug took care of me - he handled the tow, kept me informed, went the extra mile to get me a rental, and even had called when my car wouldn't start, Doug took care of me - he handled the tow, kept me informed, went the extra mile to get me a rental, and even had the snow cleaned off my car when I came to pick it up! I could not ask for a more hassle-free, pleasant experience. If you have to have the unfortunate experience of having your car break down, you can only hope that you get to deal with Doug at Herzog-Meier! More

I went in to the service and parts dept. because the key fob for my VW jetta wasnt unlocking my car doors, but everything else was working. Another mngr told me it could not be repaired and was selling me p fob for my VW jetta wasnt unlocking my car doors, but everything else was working. Another mngr told me it could not be repaired and was selling me part of the key fob to remedy the problem. It was going to cost me $89.00 for the part PLUS $53.00 to program it -for a total of $152.00. I went in for my appt and was helped by a different associate -Nic Perez-He suggested we try a new battery first. He installed the battery and it worked !! it only cost $8.00 !!!! Thank you Nic Perez for your help. You saved me $146.oo...WOW...I am not pleased, however with the other Manager and his lack of troubleshooting the problem. That to me is poor assistance, he was going to sell me something I did not need. THANK YOU to NIC PEREZ--YOU ROCK !! More

My call contacted a live person; my conection to Volvo Service was instant; the service representative, Douglas Smith, understood my problem immediately and I had an appointment within two days for servic Service was instant; the service representative, Douglas Smith, understood my problem immediately and I had an appointment within two days for service; Volvo Service, going the extra mile,discovered that I needed some seriouos extra work that could be done concurrently, which led to a call to me; I agreed and the extra work was carried out. I picked up my volvo just hrs after the initial appointment; I was totally satisfied. More

I love how thorough these guys are, Allan is great to deal with, very pleasant. I wish these guys had a Toyota dealership because none of the Toyota dealers in the area are half as great to deal with as deal with, very pleasant. I wish these guys had a Toyota dealership because none of the Toyota dealers in the area are half as great to deal with as these guys. More

Great working with the internet sales department to get the price negotiated before even visiting the dealership. Harrison was great to work with also. The whole process went very smoothly. the price negotiated before even visiting the dealership. Harrison was great to work with also. The whole process went very smoothly. More

After a frustrating experience with my last used car, I finally gave up and decided to trade it in. Had a great experience with the sale process at Herzog-Meier, and the service experience has been even be finally gave up and decided to trade it in. Had a great experience with the sale process at Herzog-Meier, and the service experience has been even better. Doug Smith in the Service Department has been especially kind and helpful--he even gave me his lunch one day when I was hungry and thing took longer than I expected! I won't be going anywhere else from now on. More

I experienced a "BRAKE FAILURE, STOP WITH CAUTION" warning on a dark, rainy night home from work. I called Herzog-Meier at 8am the next morning and spoke to Doug about the warning light, who CAUTION" warning on a dark, rainy night home from work. I called Herzog-Meier at 8am the next morning and spoke to Doug about the warning light, who didn't want to take any chances, especially with my toddler son on my commute, and asked me to bring in the Volvo XC ASAP. I brought the car in that night, and since rush hour would affect my husband's pick-up, Doug had one of his employees drive my son and me to a local restaurant (of my choosing) to wait for my husband. Doug had his tech look at my car first thing in the AM, and I received a detailed description of the problem and estimate by 8:53am. The ABS control replacement cost was not pleasant so close to the holidays, but Doug's description of what could happen if it failed made the fix a no-brainer. He also looked at the maintenance history and recommended a few other services to keep the car running well, and gave comparison estimates on outside garages for a couple of them. I ended up having 4 additional services completed by Herzog. And although Doug suggested a holiday detailing special, he didn't push when I declined. Service was completed within 24 hours of the estimate approval, and on pick-up, my car was washed and warmed up awaiting my arrival. Great service all around! More

Tony Cash was so helpful. He explained to me the differences between the different cars that I was looking at and he found the perfect car for me. Not only that, he showed me the financing that was differences between the different cars that I was looking at and he found the perfect car for me. Not only that, he showed me the financing that was within my budget and helped me get the car that was perfect. I would recommend him to anyone! More

This is the only review I've ever written, but the service was top notch, and I felt compared to write a review. I have been to probably every service department in the greater Portland area. Doug, in service was top notch, and I felt compared to write a review. I have been to probably every service department in the greater Portland area. Doug, in Volvo service, was excellent to work with, honest, and took time to communicate with me about my car. If every service place was like this, the car business would be much better. I can't say enough good things about this place, my experience was 100% good from start to finish. I will definitely be bring my cars to Doug in the future. Highly recommended! More