Herzog-Meier Volkswagen Volvo Mazda

I bought a new '12 Volvo XC70 T6 in November 2012. This is my third Volvo. I am totally sold on the brand. I dealt with Doug during the whole process. As a matter of disclosure, I was in auto sales about is my third Volvo. I am totally sold on the brand. I dealt with Doug during the whole process. As a matter of disclosure, I was in auto sales about 10 years ago. Doug is very professional and has built up a loyal referral following. If you are in automotive sales referral business is Nirvana. It takes a great service mindset, attention to detail and lots of hard work to have a successful referral following. Doug took time out of his day off to finalize the sale with me. Not only did Doug work me a great deal on a great car, his total followup after the sale was excellent. He stuck with me for over a half an hour helping me program my cell phone into the car's infotainment system. The car picked up my wife's Android on the first pass. My Android was not so easy. More of a Motorola or Verizon problem and not the Volvo. I asked Doug if he would prefer if I talked to Verizon as I knew that my cell phone blue tooth was quirky and it was getting late. I felt bad that I was keeping him late. Doug insisted on working the problem through and did not want the car to leave the lot until everything was working properly. Hats off to Doug. This is the best car sales experience I have ever had. If any of my friends, relatives or acquaintances wish to purchase a Volvo or even a VW or Mazda I will definitely refer them to Doug. The next time I need to buy a new or used car I will go to Doug. More

Doug was incredibly helpful and replaced my Volvo V70 low beam headlight for no charge. Even though it's a faily long drive for me, I will certainly be back! beam headlight for no charge. Even though it's a faily long drive for me, I will certainly be back! More

I brought my Volvo XC90 in for some bulb replacements for my front lights. I was treated so well I thought I was a VIP. They not only replaced the bulbs quickly and efficiently, but they also washed my car f my front lights. I was treated so well I thought I was a VIP. They not only replaced the bulbs quickly and efficiently, but they also washed my car for me as well. Nice Job! More

Excellent service helping me get a key made for my mazda speed 6. It was a time consuming process but he helped it go by fast and got it fixed right and made me happy I chose him to help me. speed 6. It was a time consuming process but he helped it go by fast and got it fixed right and made me happy I chose him to help me. More

I've been coming to Herzog Meier for Volvo service over a decade and Allen has always been there helping me with his courteous attitude and warm smile. He even helped me with changing car lights several time decade and Allen has always been there helping me with his courteous attitude and warm smile. He even helped me with changing car lights several times. I always look forward to talking with him. Thank you Allen, for helping me keep my Volvo in a top shape for such a long time. More

Got our Volvo in and out with a positive attitude, friendly service and excellent work. Thie guys here are consistant and thorough! Will absolutely have our work done here everytime! friendly service and excellent work. Thie guys here are consistant and thorough! Will absolutely have our work done here everytime! More

The Volvo service manager at Herzog-Meier, Doug, is Awesome! Very friendly, and super helpful. I didn't have any previous experience at this location, but while shopping for a used volvo, I found o Awesome! Very friendly, and super helpful. I didn't have any previous experience at this location, but while shopping for a used volvo, I found one a few miles away and called to see if they could fit me in for a pre-purchase inspection. They were able to fit me in the same day! They did a full inspection of the car for me, then Doug took time to clearly explain the issues they found, and gave me really useful advice before I went back to haggle over the price. I did end up buying the car, and when I picked it up on Saturday to bring it back to Doug for service (yes, they are open on Saturday!) - I got there just before closing time. Of course, I had missed the shuttle driver but Doug was nice enough to have me wait a little bit until he got off work, then he drove me back to my car on his own time! That is service above and beyond what I've experienced other places, for sure! As an added bonus, the waiting room there is super comfy, and they have delicious cookies and snacks set out for their customers. I don't live near by at all, but I will most certainly be back when my volvo needs attention. Thanks Doug! More

In a few interactions with Douglas Smith, Assistant Service Manager for Volvo, he has given me knowledgeable straight talk regarding the maintenance and repair needs for my 2002 Volvo. He has told me Service Manager for Volvo, he has given me knowledgeable straight talk regarding the maintenance and repair needs for my 2002 Volvo. He has told me what I needed to hear, which sometimes was not what I wanted to hear. Doug has also promised only what his organization can deliver and then followed thru as promised. I appreciate this behavior. More

Doug and Allan are the nicest and most helpful guys in the Biz! You guys should take over Car Talk, now that the Click and Clack brothers have retired! All of my experiences at Herzog-Meier have been grea the Biz! You guys should take over Car Talk, now that the Click and Clack brothers have retired! All of my experiences at Herzog-Meier have been great. My service issues are quickly identified and resolved at a reasonable price. Thanks! More

Outstanding customer service and quality work. Allan and Doug make a great team and make your experience with the Herzog-Meier organization very pleasant. This is the second great experience I have had with Doug make a great team and make your experience with the Herzog-Meier organization very pleasant. This is the second great experience I have had with this team. More