Herzog-Meier Volkswagen Volvo Mazda

Volvo service at this dealarship always provides the best service! A special thank to Doug Smith and his impeccable customer service. I would never take my Volvo anywhere else. service! A special thank to Doug Smith and his impeccable customer service. I would never take my Volvo anywhere else. More

Top notch service. I was in and out in no time on my way to work. Very friendly and fast service, and I felt that they were looking after me by seeing that I really needed new tires. I could tell the dif to work. Very friendly and fast service, and I felt that they were looking after me by seeing that I really needed new tires. I could tell the difference when driving home. More

I cannot say enough wonderful things about the service department of this dealership, specifically Douglas Smith. I am from the Seattle area and was visiting Portland for a quick weekend trip. The minut department of this dealership, specifically Douglas Smith. I am from the Seattle area and was visiting Portland for a quick weekend trip. The minute I arrived at my destination, my 2005 Volvo XC90 unpleasantly surprised me with an issue making my car undriveable. I had to have it towed --- luckily, my car was towed to Herzog-Meier Volvo. It was 9:00 on a Saturday night and I was called by Douglas before my car was even towed! He had received a text message alert that my car was heading to his service department. Over the phone, he explained what would happen next and promised to help me get back on the road as soon as possible. He proactively kept me informed as to the issue of the car and timelines for getting me back on the road. Douglas was able to get the service department to do a quick fix (as the part needed was not available)for a nominal fee to get me back on the road BEFORE I needed to leave Portland, as well provide a diagnostic sheet for me to take to my Seattle dealership to finish the job. He even had my car washed for me! Douglas and his team's support and above and beyond customer service allowed me to enjoy my trip, even with the unexpected car issues. More

Herzog Volvo is the best; easy to deal with, service is always timely. Once the redesigned V 40 is available in the US, I'll be ready for another purchase. Until then, they've got all my service/parts/upg always timely. Once the redesigned V 40 is available in the US, I'll be ready for another purchase. Until then, they've got all my service/parts/upgrade business. More

My Husband Jason Hess and I are very very happy with everything that Douglas and Allan have done for us. They went out of their way to give us the best quality and price possible. They were so kind, so everything that Douglas and Allan have done for us. They went out of their way to give us the best quality and price possible. They were so kind, so welcoming and completely AMAZING!!! We are extremely happy with our service! THANK YOU SO MUCH ALLAN AND DOUGLAS!!!!! Charity and Jason Hess More

I have had my 3rd volvo for 12 years, and the check engine light went on. i have the car towed in and ended up buying a new car from doug galloway, who is a great car salesman. the old car was also engine light went on. i have the car towed in and ended up buying a new car from doug galloway, who is a great car salesman. the old car was also repaired and is back to running fine, at 176,000 miles. Allan crandall has been there the entire time, and doug galloway is newer, but both are always friendly and competent. the service i got there was part of the reason i got a new car from herzog-meier. I HOPE THAT BY SENDING IN THIS REVIEW I AM NOT INNUNDATED BY EMAILS. I WILL BE VERY UNHAPPY IF THAT HAPPENS. More

We bought a 2012 Mazda CX-9 at Herzog-Meier Mazda in December 2012. The sales associates we worked with were friendly, efficient, & low-pressure. Based on our experience, we'd buy another car there. December 2012. The sales associates we worked with were friendly, efficient, & low-pressure. Based on our experience, we'd buy another car there. More

I have used Alan at Herzog-Meier for all of my Volvos past and present. He is very polite and professional. Recently brought in my '04 XC70 for front end work. He provided me a XC60 loaner for free whil past and present. He is very polite and professional. Recently brought in my '04 XC70 for front end work. He provided me a XC60 loaner for free while the work was being done (I recently purchased a new '12 XC70 so the loaner was provided as a courtesy). The car was ready for pickup two hours ahead of schedule. Also, they washed the car before delivering it back to me. More

I bought a new '12 Volvo XC70 T6 in November 2012. This is my third Volvo. I am totally sold on the brand. I dealt with Doug during the whole process. As a matter of disclosure, I was in auto sales about is my third Volvo. I am totally sold on the brand. I dealt with Doug during the whole process. As a matter of disclosure, I was in auto sales about 10 years ago. Doug is very professional and has built up a loyal referral following. If you are in automotive sales referral business is Nirvana. It takes a great service mindset, attention to detail and lots of hard work to have a successful referral following. Doug took time out of his day off to finalize the sale with me. Not only did Doug work me a great deal on a great car, his total followup after the sale was excellent. He stuck with me for over a half an hour helping me program my cell phone into the car's infotainment system. The car picked up my wife's Android on the first pass. My Android was not so easy. More of a Motorola or Verizon problem and not the Volvo. I asked Doug if he would prefer if I talked to Verizon as I knew that my cell phone blue tooth was quirky and it was getting late. I felt bad that I was keeping him late. Doug insisted on working the problem through and did not want the car to leave the lot until everything was working properly. Hats off to Doug. This is the best car sales experience I have ever had. If any of my friends, relatives or acquaintances wish to purchase a Volvo or even a VW or Mazda I will definitely refer them to Doug. The next time I need to buy a new or used car I will go to Doug. More

Doug was incredibly helpful and replaced my Volvo V70 low beam headlight for no charge. Even though it's a faily long drive for me, I will certainly be back! beam headlight for no charge. Even though it's a faily long drive for me, I will certainly be back! More