Herzog-Meier Volkswagen Volvo Mazda

I have given the rating 5 because I have always had outstanding service at Herzog-Meier from the time I purchased my Volvo in 2005 until now. I didn't rate "price" because I didn't think it was releva outstanding service at Herzog-Meier from the time I purchased my Volvo in 2005 until now. I didn't rate "price" because I didn't think it was relevant to service--besides I know nothing about what the service is worth. Doug Smith was outstanding also and always is. He provided a loaner car for me, picking out the one he thought would be best (I am 81 years old), and when I left my garage door opener in the loaner car, he sent it to me because I live about 40 miles from the shop. The waiting room is pleasant. Cookies, fruit, coffee, tea are provided for the customers. Ever since my purchase eight years ago, I have been satisfied with Herzog-Meier in general, and the service department in particular. Lavilla Spooner, lavillaspooner@gmail.com More

Very helpful staff. Car was completed earlier than estimated. Courtesy van was a great convenience and was flexible in picking us up at the mall. Very pleased with overall experience. estimated. Courtesy van was a great convenience and was flexible in picking us up at the mall. Very pleased with overall experience. More

I recently tangled with a garbage can and needed my passenger side mirror put back together. Doug Smith took a look at it and with a good deal of effort managed to get it back together. Since this wasn passenger side mirror put back together. Doug Smith took a look at it and with a good deal of effort managed to get it back together. Since this wasn't the first time I'd managed to bump it, the plastic casing was missing some clips. Doug came up with a good work around to keep it together and saved me a costly replacement. It was a pleasure to work with him and I would highly recommend Herzog-Meier! Thanks again, Doug! More

As usual the service was friendly, thorough, and accommodating to my schedule. Al and Doug fixed my key that had been limping along for several years and thus avoiding my buying a new and expense r accommodating to my schedule. Al and Doug fixed my key that had been limping along for several years and thus avoiding my buying a new and expense replacement. I hope this Volvo lasts another 150,000 miles, during which I plan to remain a customer with Herzog. More

Allen had the car on time, provided me with a clean nearly new loaner Volvo as soon as I arrived, and finished all of the necessary work on my car on time. Allen is very friendly and helpful, includin nearly new loaner Volvo as soon as I arrived, and finished all of the necessary work on my car on time. Allen is very friendly and helpful, including a full explanation of all of the work done. I appreciate that he checked the car to see that it was right before I left. My thanks to Allen and Herzog-Meier. More

Volvo service at this dealarship always provides the best service! A special thank to Doug Smith and his impeccable customer service. I would never take my Volvo anywhere else. service! A special thank to Doug Smith and his impeccable customer service. I would never take my Volvo anywhere else. More

Top notch service. I was in and out in no time on my way to work. Very friendly and fast service, and I felt that they were looking after me by seeing that I really needed new tires. I could tell the dif to work. Very friendly and fast service, and I felt that they were looking after me by seeing that I really needed new tires. I could tell the difference when driving home. More

I cannot say enough wonderful things about the service department of this dealership, specifically Douglas Smith. I am from the Seattle area and was visiting Portland for a quick weekend trip. The minut department of this dealership, specifically Douglas Smith. I am from the Seattle area and was visiting Portland for a quick weekend trip. The minute I arrived at my destination, my 2005 Volvo XC90 unpleasantly surprised me with an issue making my car undriveable. I had to have it towed --- luckily, my car was towed to Herzog-Meier Volvo. It was 9:00 on a Saturday night and I was called by Douglas before my car was even towed! He had received a text message alert that my car was heading to his service department. Over the phone, he explained what would happen next and promised to help me get back on the road as soon as possible. He proactively kept me informed as to the issue of the car and timelines for getting me back on the road. Douglas was able to get the service department to do a quick fix (as the part needed was not available)for a nominal fee to get me back on the road BEFORE I needed to leave Portland, as well provide a diagnostic sheet for me to take to my Seattle dealership to finish the job. He even had my car washed for me! Douglas and his team's support and above and beyond customer service allowed me to enjoy my trip, even with the unexpected car issues. More

Herzog Volvo is the best; easy to deal with, service is always timely. Once the redesigned V 40 is available in the US, I'll be ready for another purchase. Until then, they've got all my service/parts/upg always timely. Once the redesigned V 40 is available in the US, I'll be ready for another purchase. Until then, they've got all my service/parts/upgrade business. More

My Husband Jason Hess and I are very very happy with everything that Douglas and Allan have done for us. They went out of their way to give us the best quality and price possible. They were so kind, so everything that Douglas and Allan have done for us. They went out of their way to give us the best quality and price possible. They were so kind, so welcoming and completely AMAZING!!! We are extremely happy with our service! THANK YOU SO MUCH ALLAN AND DOUGLAS!!!!! Charity and Jason Hess More