Herzog-Meier Volkswagen Volvo Mazda

ALLAN AND DOUG - always smiles, professional and on top of things! THEY EVEN CHANGED MY CARS FAILED LAMP LIGHT THEMSELVES IN MINUTES - NO CHARGE. Thank you Allan and Doug for always being at your best, e of things! THEY EVEN CHANGED MY CARS FAILED LAMP LIGHT THEMSELVES IN MINUTES - NO CHARGE. Thank you Allan and Doug for always being at your best, even when dealing with the public minute to minute! I know I can always count on you both quick, professional service. More

My Volvo was due for its 90,000 mile check-up. Allan Crandall, Volvo Service Manager, called me to remind me that it was due. Talking to Allan is like talking to your best friend, even if you have not h Crandall, Volvo Service Manager, called me to remind me that it was due. Talking to Allan is like talking to your best friend, even if you have not had contact with him for a year or two it talks to you like it was yesterday. They had a brand new Volvo CX60 ready as my loaner and I hardly got to the service desk when Allan was handing me the keys to the loaner and off I went. Allan called later to tell me what additional service I would need and made sure I understood what needed to be done. When I picked up my car it was washed, running perfectly and I left knowing that I could call Allan with any questions or concerns. Excellent service and Great Staff. More

What a great experience it is just to walk into the service department. Douglas and Alan are like rays of sunshine beaming from behind the counter. My day could have only been improved by my loaner c service department. Douglas and Alan are like rays of sunshine beaming from behind the counter. My day could have only been improved by my loaner car being a private jet to take me to Bora Bora for a day of scuba diving. Perhaps next time I will ask. More

Last Friday afternoon while I was getting my Volvo filled with gasoline at a local service station, my fuel filler door became inoperable. I needed to get it fixed because the fuel filler door wouldn't shut with gasoline at a local service station, my fuel filler door became inoperable. I needed to get it fixed because the fuel filler door wouldn't shut. At the time, I thought that the best I could probably expect would be a temporary fix given that it was Friday afternoon. I was wrong. I took my car to the Herzog-Meier Volvo service department, they acted quickly and I had my car back with a permanent fix in less than 30 minutes. Great service! Thanks to Doug Smith and the service technician. More

Patrick Covert was wonderful! After dealing with an incredibly nightmare/ hellish experience with Keiffer-Mazda in Eugene, I got in contact with Patrick and he was FAR more helpful than any other car s incredibly nightmare/ hellish experience with Keiffer-Mazda in Eugene, I got in contact with Patrick and he was FAR more helpful than any other car salesman I had dealt with throughout my entire search for the "perfect car." The ultimate irony of the situation is, after being told by Eugene's Keiffer-Mazda "they did not carry the car I wanted," Patrick located 3 of the IDENTICAL versions I had asked for in THEIR lot and ultimately retrieved it from them for me. Overall I am happy with who I bought from and am glad to have done business there. Will definitely be using them for all further vehicle appointments etc. I love my new car! No buyer's remorse here <3 More

I am from Spokane, Washington and my husband and I were visiting my girlfriend and her husband in West Linn for a week. We all had been looking at SUV's to decide what we wanted to purchase in 6 - 18 mont visiting my girlfriend and her husband in West Linn for a week. We all had been looking at SUV's to decide what we wanted to purchase in 6 - 18 months. I was comparison shopping, which we stated up-front, while I saved my money for a large down payment. The four of us had gone to several dealerships in the Portland area before we landed at Herzog-Meier and had the pleasure of meeting Jeff Eastman. We took a couple test drives, picked up brochures on a couple of units we were interested in, my husband had a question that Jeff didn't know the answer to so they visited the Service Department and quickly got the answer he needed, and we generally picked Jeff's brain about Mazda - a brand we had never considered purchasing before. Because Jeff was so friendly and applied no pressure, we actually did return 2 days later and purchased a CX-5 SUV. We asked for Costco pricing (cuts to the chase price-wise) and the Sales Manager, Mike Jeffers, worked with us so we could get a fair price for our trade-in. We happily drove home in our new vehicle. We had a fun vehicle-buying experience. More

Volvo repaired the sunroof on our S80 after it exploded Volvo repaired the sunroof on our S80 after it exploded in the air dryer at a car wash for free. They handled it quickly and were very kind when ta Volvo repaired the sunroof on our S80 after it exploded in the air dryer at a car wash for free. They handled it quickly and were very kind when talking to us about the issue. They spoke to the car wash company too for us. We couldn't be more pleased with the results. The experience with this kind of issue was very scary inside the car wash and having Volvo step up and reassure us that all will be fine, was comforting. More

Can't say enough about the care and attention these two guys give me when I schedule an appointment, have a question or bring the car in for service. The maintenance coverage that came with my S-60 two guys give me when I schedule an appointment, have a question or bring the car in for service. The maintenance coverage that came with my S-60 and the quality of service have made this vehicle ownership the best in my 50+ years of driving. More

Doug Smith went above and beyond the call of duty in explaining a complicated repair situation (repairs required because another repair shop's mistake!). Our aging XC90 is running like new. And thanks t explaining a complicated repair situation (repairs required because another repair shop's mistake!). Our aging XC90 is running like new. And thanks to Doug, our experience with Herzog Meier was 5 stars from start to finish. We'll be Herzog Meier customers for life! More

Staff is extremely helpful and solicitous. They always have time for me and provide excellent recommendations. They make me feel like family. I could not rate them higher. have time for me and provide excellent recommendations. They make me feel like family. I could not rate them higher. More