Herzog-Meier Volkswagen Volvo Mazda

Since I had to put an employee name in this review, I want it to be know Peter was a professional salesman. Where the breakdown came was management. Peter tried his best to keep me at Herzog but was told want it to be know Peter was a professional salesman. Where the breakdown came was management. Peter tried his best to keep me at Herzog but was told by management to try out Gladstone. We originally were going to purchase a new mazda with Herzog and when we found out we could get a better rate through our online buying service with our credit union. To get the low rate we had to get quotes from three of the prefered vendors. We got quotes from Herzog, Royal Moore and Gladstone Mazda. Gladstone came in at the lowest rate and offered a green car package included in the deal. When I told Herzog I would like to keep my business there because they had already put time in with me and asked to match the price of Gladstone I got a very unprofessional answer. They told me to please go to Gladstone and I would be back in no time because the price I was quoted would not be honored when I went through financing and I would not be treated well. Well shame on Herzog, not only was my experience at Gladstone exceptional, they went above and beyond what I would expect of a car dealership. When the transaction was complete, I let Chad, Julio and Brian in on my experience with Herzog and complemented them on not living up to what Herzog's expectation would be. If you are looking for a Mazda I would highly recommend going to Gladstone Mazda. More

I have been car shopping and my visit to HM and time with I have been car shopping and my visit to HM and time with Justin was the best experience of my visits to 4 dealers. Unfortunately, I did not go wit I have been car shopping and my visit to HM and time with Justin was the best experience of my visits to 4 dealers. Unfortunately, I did not go with the Mazda, but Justin deserves phrase for being extremely knowledgeable, friendly, and helpful. He clearly explained the difference between the models of the new Mazda 6 and showed us comparisons with the 6 and the Nissan Altima and the Hyundai Sonata. I loved the looks and drive of the new Mazda 6 but was not comfortable with the side and back window rear views. More

Yesterday, May 21, 2013 was the first time that I had to take our VW in for servicing. My husband usually takes care of making the appointments and taking the vehicles in for servicing. I spoke with Krist take our VW in for servicing. My husband usually takes care of making the appointments and taking the vehicles in for servicing. I spoke with Kristen to make the appointment. She checked me in when I arrived at the dealership and was there when I came back at the end of the day to pick up my vehicle. She was so helpful and friendly. I look forward to my future visits to Herzog-Meier VW service department because of Kristen. What an asset to Herzog-Meier. More

We live rurally, outside the dealership's normal service area. Our service adviser, Kristen Robinson, scheduled our service appointment so that the service work could be completed within a single da service area. Our service adviser, Kristen Robinson, scheduled our service appointment so that the service work could be completed within a single day. After the scheduled work was completed, she also was able to schedule two other pieces of work: replacement of a brake light and an oil change. Kristen also arranged for shuttle service for us to a nearby shopping center, where we ate lunch, shopped at the Mac computer store, and bought some books. Kristen kept us informed at all important parts of the service process. Lastly, she had our car washed. Thank you Kristen for helping us with our Volkswagen service at Herzog-Meier. More

I took my car in because something was not right with the engine. The customer service was excellent! They fixed the car in 24 hours, gave me a rental and even waited after hours for me to pick up my car. engine. The customer service was excellent! They fixed the car in 24 hours, gave me a rental and even waited after hours for me to pick up my car. I would like to give Bryan Courtney a huge thank you, you were so nice to do that for me I really appreciate all your wonderful service. Thank you, Leila More

I visited Herzog Meier Volkswagen for the first time to see the new Tiguan(WOW)and it my visit turned out to be low stress and high on fun. Bob Porter was so courteous and easy to talk to and knew every see the new Tiguan(WOW)and it my visit turned out to be low stress and high on fun. Bob Porter was so courteous and easy to talk to and knew everything about the Tiguan. I LOVE it! I also have a new dealership and would not go anywhere else! Thank you Bob for all your time and expertise! More

We had a pleasant experience at Herzog Meyer. Joe was very helpful and friendly and really worked with us to get us into the right car that fit our budget. very helpful and friendly and really worked with us to get us into the right car that fit our budget. More

From purchase to today's service, our experience with Doug Smith and Allan Crandall has been exemplary! Confidence in our cars safety and performance is paramount in our family! We feel totally confide Doug Smith and Allan Crandall has been exemplary! Confidence in our cars safety and performance is paramount in our family! We feel totally confident in both areas from Herzog-Meier Volvo! Richard Johnson More

In my earlier review I complained that Herzog-Meier Mazda did not honor a written quote Jess Tichenor (one of their internet specialists) provided over email. As my earlier review noted, part of the reason did not honor a written quote Jess Tichenor (one of their internet specialists) provided over email. As my earlier review noted, part of the reason my wife and I found this so distressing is that we drove four hours to the dealership because the deal was so good. After writing to the managers listed on the dealer website, I was contacted by Yeon Kim, one of their managers, who honored close enough to the original deal to satisfy my wife and myself. Furthermore, he had the car delivered to me in Washington. Though the problem could have been avoided had the salesman and floor manager honored the written quote when we arrived, we are VERY SATISFIED with how the dealership stepped up and did the right thing in the end. More