Herzog-Meier Volkswagen Volvo Mazda

I will not be going to this dealership again for sales or service. I took in my VW for service and the first thing that happened was the service guy lied to me straight up (what a shock as they are just tryi service. I took in my VW for service and the first thing that happened was the service guy lied to me straight up (what a shock as they are just trying to make even more money) to try and get me to get another service in addition to what I was there for. The labor for the services is way over priced. And the customer service is lacking. I would say go to a non-dealer to get your car worked on--that is what I will be doing going forward. More

Excellent service, answered all my questions and went out of there way to help me with my car issues. I would definitely recommend them to all of my friends,family and co workers. of there way to help me with my car issues. I would definitely recommend them to all of my friends,family and co workers. More

One of the worst customer service experiences I have ever endured. The service department employees were rude and not at all helpful when I called in to make appointment to have my security system reset as m endured. The service department employees were rude and not at all helpful when I called in to make appointment to have my security system reset as my car would not start. The rude guy on the phone tolme it would be two weeks minimum to get a apt and when I asked for something sooner he rudely told me I was "not a priority and would have to wait." I promptly called the VW dealer in Milwaukee and had appt. a hour later. Herzog Meier is a joke...absolutely terrible. More

Able to schedule appointment in reasonable time. Cost/Estimate of repair and the time to repair my vehicle was exact, no surprises. Great customer service. Efficient service. Comparable service Cost/Estimate of repair and the time to repair my vehicle was exact, no surprises. Great customer service. Efficient service. Comparable service rates. More

Customer service was great, there was little pressure to purchase a vehicle. They were very interested in sharing their knowledge of the cars, and customer satisfaction rather than pressuring you to purchas purchase a vehicle. They were very interested in sharing their knowledge of the cars, and customer satisfaction rather than pressuring you to purchase. I have been back twice to look at the cars and I had 2 different salesmen who were very knowledgeable and approachable individuals - Justin Jeffers and Jesse Glimpse. I cannot say enough wonderful things about them. The Manager - Mike Jeffers was present both times, and he is also very approachable. He is a straight shooter and not going to mislead you. I really appreciate that kind of sales technique. Great location, great people, great cars. There was a 3rd party survey company that called me after my first visit who had very little knowledge of the vehicles. They did not know the name of the models or what kind of car it was. They then proceeded to sell me on a Chevy, which was not even on my list, because that is the only SUV they have owned. I was very unimpressed with the survey company, but I still went back, because I know that they did not represent HM. Overall, great experience. More

I'll say upfront if your looking for a new Mazda go here and find Jesse, he's a friendly, smart, and funny young guy with great knowledge of the cars. Patrick Covert was our internet sales contact, als here and find Jesse, he's a friendly, smart, and funny young guy with great knowledge of the cars. Patrick Covert was our internet sales contact, also a great help and very friendly and personable. I searched for a new Mazda 3 through Costco and Consumer Reports pricing and these guys quickly and easily matched all pricing and kept fair negotiations simple with no stressful pressure at all. Our sales team included Jesse (our first direct salesperson), Patrick (Internet sales) and Mike the showroom manager. All these guys we're a true pleasure to work with. Jesse is young but knows his Mazdas very well, very personable, funny, and easy going. I'd say the same for the other guys too, friendly and a pleasure to work with. Herzog-Meier has all the needs covered with great selection of inventory, friendly and intelligent staff, easy options for financing and reasonable negotiated pricing. See a review for service at 5000 miles. Highly recommended. One note on financing. You will be offered extended warranty and possibly other items. I believe this to be typical for any dealership. I do not recommend adding these to your financing as, at no fault of Herzog-Meier, the extended warranties have terrible reviews. The finance person we worked with was great. Fast, smart and considerate of our needs to keep it simple. He did his job of trying to pitch us the adders but was not overtly pushy by any means. More

I had the pleasure of meeting Mark Wanaka @ Herzog-Meier a few weeks ago. I was looking for a newer Volvo XC-70 AWD wagon to replace one that had been lost in an accident. Mark showed me a 2007 ruby red wag a few weeks ago. I was looking for a newer Volvo XC-70 AWD wagon to replace one that had been lost in an accident. Mark showed me a 2007 ruby red wagon; a gorgeous car! We hopped in, and took Ruby for a drive; honestly; the car drove herself; She literally didn't have a mark on her! Less than five minutes into the drive, I'd already bought the car mentally. In the meantime, Mark and I talked about everything but cars; family; sports, music, schools, what we've been doing in Portland since 1968; our aspirations for our kids; grand kids; you name it! By the time we got back to the dealership, we'd both made a friend. Kudos to Herzog-Meier for having the wisdom to employ folks who inspire so much confidence and make you look so good! Sincerely, Gordy Spezza More

I always enjoy taking my car to Herzog-Meier, because I get that friendly and courteous Herzog-Meier service every time. I feel I can trust these guys. I had a minor services done this time, but Doug made get that friendly and courteous Herzog-Meier service every time. I feel I can trust these guys. I had a minor services done this time, but Doug made sure I got my car washed as well. Thank you for keeping the quality of your serves so high for so many years. More

We bought a Volvo C30 on March 27, 2013. At the very end of the sale as we were getting ready to drive away we asked Boris, our sales person for the other key to car. He said, "I can only find one right no of the sale as we were getting ready to drive away we asked Boris, our sales person for the other key to car. He said, "I can only find one right now." We said, "That's a problem. We have to have two keys." He said he'd go look for it. He came back a few minutes later and said that he was having trouble finding it- but would send it to us. We took him at his word. We then called Nick the sales manager at Herzog Meier twice the following week. He said they would look for another key. That was a month ago, and we haven't heard back. The key that they sold us with our car had a dead battery and almost left us stranded. We were forced to go to another Volvo Dealer, Jim Fisher and have them make us a new key, as well as replace the dead battery in the key they sold us. For the $24,000 we paid for our Volvo we expected two working key. Unfortunately they were ok with selling us a car without one working key. We have tried to resolve this via phone, email and BBB If you're looking for cars WITHOUT working keys- this is your place! More

Whenever I call Doug and/or Allen in the service department, I feel like I'm calling my big brothers. I know that my car will be in great hands and it will be top notch when I pick it up. I don't ha department, I feel like I'm calling my big brothers. I know that my car will be in great hands and it will be top notch when I pick it up. I don't have to worry about them trying to over 'find' things to fix and charge me an arm and a leg for stuff that really didn't need to be done. I have complete trust in these guys and the amazing service guys in the shop! Also, my car was nice and shiny when I went to pick it up :o) Always a plus! Thanks so much guys!!! More