Herzog-Meier Volkswagen Volvo Mazda

After recently relocating to OR from out of state, I was in need of finding a reliable service department for my vehicle. After some research and reading of reviews, I first thought that this place was too in need of finding a reliable service department for my vehicle. After some research and reading of reviews, I first thought that this place was too good to be true! Turns out, the service department here is AMAZING and Douglas Smith delivered impecable service! His professional demeanor, detailed explanation in exactly what my vehicle needed and how much the total service would be, was spot on! I cannot express enough how much it has put my mind at ease in knowing that there are reliable service departments with professional service managers such as Douglas who will go above and beyond, taking that extra mile in insuring your experience is seamless from beginning to end. Great job Herzog Meier in employing such an outstanding professional! I highly recommend this service department and Douglas Smith. More

So, i'm not currenlty a volvo owner. I took my little toyota to Herzog on a referral from a friend to work with Doug. After medicore service experiences in other dealerships, my expectations were little toyota to Herzog on a referral from a friend to work with Doug. After medicore service experiences in other dealerships, my expectations weren't that high. However working directly with Doug was great! He treated me respectfully, took care of my little toyota as if it were the most valuable car there and communicated honestly with me about what was needed. I'll be taking all of my cars to Herzog- Volvo, as long as Doug is there! More

I could not me more appreciative of the respect, care, kindness and consideration shown by the employees at Herzog-Meier MAZDA. I am a first time car buyer and I have had a wonderful experience throughout kindness and consideration shown by the employees at Herzog-Meier MAZDA. I am a first time car buyer and I have had a wonderful experience throughout the process of finding the right car for myself. Compassion and patience go a long way, and your employee RJ Florestan embodies these attributes and shares them with his customers at a level I have not experienced at any other car dealership I have explored. I want the car I have had interest in more than ever because of the honesty, trust and testimonies he has shared openly, because of the time he has invested in answering the questions I have had and because he cares more about me than he does about making a sale. The car itself has me fired-up because of it's own quality and the quality of the customer service makes me want to be a buyer. More

My husband and I came in for a test drive. It was a very pleasant and informative experience. Patrick Covert was knowledgeable and friendly; he presented us with a few options and took the time to explain f pleasant and informative experience. Patrick Covert was knowledgeable and friendly; he presented us with a few options and took the time to explain financing choices and gave us plenty of time to make our decision. Great experience, great dealership, we will be back! More

These guys have the right attitude but are not setup to deliver. The mazda dealership has 3 people who will work with you - 1. Sales man - Very nice, talks well but not empowered to do anything 2. Manager deliver. The mazda dealership has 3 people who will work with you - 1. Sales man - Very nice, talks well but not empowered to do anything 2. Manager - Will talk to you about the deal, all the negotiating 3. Final approval - All powerful arrogant xxx who does not have basic courtesy and civility to talk in a respectful manner. We had a fantastic experience initially and loved them. We are almost set to buy the car from them. We did a final comparison and found that the same CX-5 was available for 800$ cheaper at another dealership. Our last conversation before buying the car was as ugly as can be imaginable. The haughty guy from (3) came to the table and no introductions etc and started negotiating the trade. His goal was intimidation. He first trashed the car that they themselves appraised. Then he tried to be too smart and started insulting my wife. The car buying experience must be a happy one and i need to drive back home with a fun memory. I hate the fact that these guys try these under-handed methods and squeeze you just before you write the check for 800$ over a 30k car. Frankly, I would have paid them the extra money if they had just said something like " we are unable to match this deal but we will give you fantastic customer service and we are a premium dealership". If you can't match a price then dont trash-talk, intimidate and make things ugly and insult the customer. I will never ever go to them again as they have completely spoiled our car-buying experience. They have lots of good people but all the high level managers deserve a big kick on their butt and an ego-check to their arrogance. I really feel bad for all the great guys who worked with us throughout the deal More

Not only did I buy my car from the Herzog Meier dealership but I choose to have them perform all maintenance because of their superb level of customer service. dealership but I choose to have them perform all maintenance because of their superb level of customer service. More

My new Volvo's airconditioning did not work. Found that out on a trip to Eastern Oregon in 90 degree plus weather. Took it in to Herzog Meier and they took care of the problem in no time. The service that out on a trip to Eastern Oregon in 90 degree plus weather. Took it in to Herzog Meier and they took care of the problem in no time. The service - Mr Douglas Smith - was outstanding. The new waiting room is great. I had my Volkswagen (purchased there) serviced with them for 14 years with total satisfaction. I know my Volvo is in good hands. Thanks, Cea Hicks More

Excellent experience, customer service, dealership, pricing and service rep! We were greeted with a smile and amazing service. Douglas was the best service representative ever! pricing and service rep! We were greeted with a smile and amazing service. Douglas was the best service representative ever! More

Doug did a great job of keeping me informed as to progress of the work so I could manage my schedule. Installation done to Volvo standards. Car returned in immaculate condition. Everyone I came in co progress of the work so I could manage my schedule. Installation done to Volvo standards. Car returned in immaculate condition. Everyone I came in contact with at this dealership has been an excellent communicator, warm and friendly. They are very concerned about providing top flight service and want the customer's experience to be as pleasant and productive as possible. More

As always, nothing but the best from Herzog Meier. There are no surprises and they communicate well. I can't think of anything negative to say and I've been having my car serviced at HM for 9 years. are no surprises and they communicate well. I can't think of anything negative to say and I've been having my car serviced at HM for 9 years. More