Herzog-Meier Volkswagen Volvo Mazda

Just had the 30k service on our XC90. Again, Doug showed great professionalism and was able to get the work done quickly. I continue to take both of my Volvos to Portland's best volvo service department! great professionalism and was able to get the work done quickly. I continue to take both of my Volvos to Portland's best volvo service department! More

As always, whenever I take my Volvo in to get serviced Doug is always there to take care of me and make sure I get the service that my car needs. Not only is he proficient, professional and communicative, Doug is always there to take care of me and make sure I get the service that my car needs. Not only is he proficient, professional and communicative, he is just fun to work with. Honestly, the only thing I will miss about selling my Volvo, if I don't purchase another Volvo anyway, is knowing that any other dealership or mechanic will be pale in comparison to how excellent Doug is! More

Great job even on New Year's Eve, when I bet they were on skeleton crew. They were flexible with my shuttle plan changes and Jacob even washed my car himself, as all of the folks that normally do tha were on skeleton crew. They were flexible with my shuttle plan changes and Jacob even washed my car himself, as all of the folks that normally do that had left for the day. More

Herzog Volvo continues to exceed my expectations. Professional, timely, courteous. Doug and Allan have Volvo tech/service down to a fine science. The point is, you can count on either to keep their Professional, timely, courteous. Doug and Allan have Volvo tech/service down to a fine science. The point is, you can count on either to keep their word! Thanks Doug for another stellar service experience. More

My husband and I found the service provided to be courteous, friendly, and accommodating. We had decided on the GTI and they helped us find the exact model we were after—and the color we wanted! We courteous, friendly, and accommodating. We had decided on the GTI and they helped us find the exact model we were after—and the color we wanted! We traded in our old car and the deal was struck was very fair. We never felt like we were being talked into anything and left feeling very good about the entire experience at Herzog-Meier! Would definitely recommend them to others. AND—we love the car! More

This is my first experience with Herzog service. They were pleasant , efficient and very thorough in their explanation of the service that was performed on our car. The back windows' defrosting wire had were pleasant , efficient and very thorough in their explanation of the service that was performed on our car. The back windows' defrosting wire had been broken. We were unsure as to how it happened and what the fix was. Doug was able to replace the window for us and all covered by warranty ! We are very pleased with the entire sales and service team. My only desire would be to have a loaner car for the day of service since the dealership is so far from my work. Thank you for the good work ! More

I am extremely disappointed in the quality of service we just received on a minor 52k mile tune up. Two days after the tune up we got a flat tire from a rock on our way down from Mount Hood. When the flat just received on a minor 52k mile tune up. Two days after the tune up we got a flat tire from a rock on our way down from Mount Hood. When the flat was being fixed the mechanic checked the other tires and found that they were all over inflated to almost 50psi. Recommended is only 36psi. This is almost 40% over the recommended pressure and not safe. Especially driving on ice which we do every week on Mt. Hood. In the work order receipt from Volvo it says they “inspected and adjusted tire pressure”. I wonder what else they did not do correctly. I have been taking my Volvo to the dealer for these services under the assumption I would get better quality service than going to the independent oil change franchise. While the cost is significantly higher I expected significant better quality of service. Even before this incident we were not happy with the service department. My wife will not even call their service department anymore to make an appointment. The individuals that answer the phones are condescending and rude to her. We have taken our car there many times over the years and each time it is the same level of service (poor and rude). I was also very disappointed to hear that Herzog has decided not to provide rides when cars are dropped off to Oregon’s largest employer. They will only cover a 5 mile radius and this employer’s largest site is 5.5miles. I also own an Audi which is across the street from Volvo and they have no problem driving me to work or giving me a loaner car for the day. We will be looking to do our business elsewhere for now on. More

About two weeks ago my warning message went from "Schedule Maintenance" to "Maintenance Overdue". When I was back in town I called and Doug told me that I have a 1500 mile window either way on sche "Schedule Maintenance" to "Maintenance Overdue". When I was back in town I called and Doug told me that I have a 1500 mile window either way on scheduled maintenance. My bad, I was at less than 300 miles to go. I live in Warrenton now and that would not get me there and back. Doug politely fit me in fro the following day. Also, had them check out a sticky buckle on the front passenger seat belt. They did not have one in stock but will call me as soon as it is in. They are always great at followups. Again outstanding service without surprises. More

Jacob was great to work with, I have used Herzog Meier in the past and the service was excellent. With Jacob, he was friendly, explained what was covered by warranty and what was not. After the car had bee the past and the service was excellent. With Jacob, he was friendly, explained what was covered by warranty and what was not. After the car had been evaluated he made some suggestions but there was no hard sale tactic. I did not go with all of the the suggestions and there was no push back because I made sure that I understood what was needed vs. recommended. Thank you guys More

Another great visit - quick & complete! I needed my car by 1pm and they got it done before noon. They really care about my needs and want to make it a great experience. Also, the new service drop off car by 1pm and they got it done before noon. They really care about my needs and want to make it a great experience. Also, the new service drop off area is great. More