Herzog-Meier Volkswagen Volvo Mazda

I don't want to be the person that seems to bash on everything about the dealership but this is the worst car buying experience I have ever had. Everything was extremely unprofessional, from the sales everything about the dealership but this is the worst car buying experience I have ever had. Everything was extremely unprofessional, from the sales people to the financing. They jerked my chain through every part of the process (more than a typical car dealership, I know to expect a little bit of bull). When the terms were agreed upon, only after I was personally contacted by the sales manager, because I had walked out on multiple occasions, it still took the finance manager 2 1/2 hours to have the paperwork filled out and got me on my way. This was after calling us to come in a different day in order to supposedly have the paperwork ready. And even after all of that I had to come back two weeks later and fill out more paperwork that he forgot. All of this lead to me getting my first bill the day before it was due. The only silver lining of this whole process was Alex Reath, but even since I bought the car, he has lost points by failing to follow through on promises. I have since had all decals and logos representing this dealership removed as to not give them any free advertising. If I didn't LOVE my VW Jetta TDI so much I would have walked out. More

Jeff Eastman is the BEST. I would send ALL FRIENDS and FAMILY to him. one phone call and he had me in a ride the same day.. FAMILY to him. one phone call and he had me in a ride the same day.. More

Great experience. Fast, professional, friendly. The waiting area is very nice. The only area for improvement would be better quality of washing my car. After it was washed, it was not dried properly, waiting area is very nice. The only area for improvement would be better quality of washing my car. After it was washed, it was not dried properly, and there were several water spots. Also, there was still some dirt on the front windshield, etc. More

Amazing!!! I have now bought two cars from RJ and am looking forward to the time when I need to buy another! Will always come back to Herzog! Only suggestion is that one if their finance guys is really looking forward to the time when I need to buy another! Will always come back to Herzog! Only suggestion is that one if their finance guys is really rude and a pain! Just tell The sales man that you don't want to deal with "mr. Personality"! Overall an awesome experience! More

My car doors were locked and I lost my car key. Doug and Sam did whatever they could to get me back on the road. Sam did whatever they could to get me back on the road. More

Because I got a 2012 Mazda CX9 it is the most dependable car thanks to Jeff Eastman for his help and finding the right car I will truly recommend him for other sales car thanks to Jeff Eastman for his help and finding the right car I will truly recommend him for other sales More

My search for a new car became narrowed down to a Mazda as it was the only car I could identify in its size category that offered advanced safety features I was looking for. Initially I was undecided bet as it was the only car I could identify in its size category that offered advanced safety features I was looking for. Initially I was undecided between a Subaru, a brand I had owned and trusted, and a Mazda. In addition to a back-up camera, I specifically wanted a blind spot monitor, which only Mazda offered among car manufacturers I considered. I was fortunate that RJ Florestan was the available sales agent at Herzog-Meier, as he understood right away how to focus his knowledge and information on aspects of the car that made a difference to me (unlike another dealership where the salesperson, seeing a female, predetermined that style, color and seat covering must be my highest priority). RJ took the time to educate me rather than just to make a sale, and pointed out many aspects of modern auto design engineering that factored into safety and control. When I finally was ready to zero in on a particular Mazda, I was torn between the i Grand Touring and the top of the line C3. The latter has even more safety features I would have liked, but greater cost by some $4000 made it unreasonable. RJ reassured me that the car I selected had all the essentials I needed. Two days after my purchase, I was feeling very frustrated by my inability to retain explanations RJ had given me. In particular, I found the manual for the navigation system unreadable and hard to follow in any event. I took the car back to H-M, with a sinking feeling I had made a wrong choice. RJ patiently answered every question and went through all the settings in the Nav system again. Clearly, any number of the settings required much more sophisticated understanding that I could have possibly gleaned from that out-of-date, poorly printed, inadequate manual. So, in a last step, responding to my request, RJ went on line to the official Mazda site, and with great skill at navigating the site, was able to find and send me links to on-line videos which I think will help me learn the system. Frankly, if RJ had not been my salesperson, I think I would have been dissatisfied, as no one else appeared to me to be equally knowledgeable. I believe now I will be a happy Mazda car owner. Time will tell! (I have downgraded my rating on overall experience at H-M, as I felt the "finance" person who I had to meet with in order to "close the deal" represented the prototype of a sleazy car dealer. That part of the process took way more time than it should have. Since I was paying cash, I was unprepared to be confronted with a new set of add-ons (extended warranty, etc.) which I had no time to review or think about. On the positive side, however, the showroom personnel were courteous and attentive.) I think H-M could work on little amenities better. I could see smudges on the Nav screen, but was given no info as to how best to take them off. I had to ask. HM could have included a $1.00 lens cloth. The key is big and awkward. A keychain that fits the key would have been nice....little things that make the dealer experience more personal. More

I purchased a vehicle from RJ and I must say my experience working with him at the dealership was like none I have ever encountered before. He was extremely courteous, knowledgeable, helpful, and experience working with him at the dealership was like none I have ever encountered before. He was extremely courteous, knowledgeable, helpful, and patient. Unlike many dealerships and sales people I have dealt with in my many car buying experiences I didn't feel pressured, overwhelmed, or hounded into making a decision. His product knowledge was absolutely exceptional I learned many things about the vehicle including safety features that I didn't find out when doing research on my own. I went into the dealership thinking this would be just the other dealerships that I have visited in the past. I was surprised and very pleased to find nothing could have been further from the truth. I have referred family and friends and they've had experiences similar to mine and were very pleased! I will continue to recommend people I know. Thank you so much for an awesome car buying experience! More

My experience with RJ was exceptional on all counts simply because I was on my own in purchasing a car and had no idea about what to look for. RJ took his time and explained to me every detail to look simply because I was on my own in purchasing a car and had no idea about what to look for. RJ took his time and explained to me every detail to look for when purchasing a vehicle. I have just about saved up a substantial amount of money for a down payment and Herzog-Meier Mazda is where I will be purchasing my car.. I hope RJ is still there so he can get the commission. Thank You for having such dedicated salesmen on your team. More

they were great in their work, and they finish the work earlier than schedule. The most important thing is the way they welcome their customer and their friendly attitude. earlier than schedule. The most important thing is the way they welcome their customer and their friendly attitude. More