Herzog-Meier Volkswagen Volvo Mazda

AVOID like it the PLAUGE Do yourself a favor and avoid this place. This was my second experience with them. We did buy a top of the line Mazda from here a few months ago and w Do yourself a favor and avoid this place. This was my second experience with them. We did buy a top of the line Mazda from here a few months ago and were ready for another so i decided, against my wife kicking and screaming about returning here, to give them a 2nd chance after the 1st bad visit. Wish i wouldn't have!!!!!! Rude, condescending, lied and more. At one point i was the only customer in their lobby and heard other sales guys talking about how they worked this customer and that customer. I felt dirty just hearing these egomaniacs yammer on. I've been in sales(not cars) for 9 years and can tell you right now I'd fire anyone who acted like this from my company. Well we left after being treated like dirt from one of the "higher up" guys and bought that same night at Gladstone Mazda. Much better experience there! We have a friend who is going to be buying a CX-9 from Gladstone this coming weekend because they loved our CX-9! Also have my wife's sister who will be buying the mazda 3 sedan. They are going to buy from Gladstone because of our good experience with Gladstone Mazda and several negative experiences with Herzog. Do yourself a favor and avoid Herzog-Meier like it's the plague and go to Gladstone and ask for Kat or Zach. More

Great experience as usual! Fantastic experience! Doug Smith is the best service manager that I have ever dealt with. He knows his customers by name and what year and model car t Fantastic experience! Doug Smith is the best service manager that I have ever dealt with. He knows his customers by name and what year and model car they drive and he is ALWAYS so helpful. He got my car in for repair quickly, provided me with a great courtesy car, kept me updated on the repair process, and had the car ready at the promised time all washed for me and under the estimate. Another great experience with Doug and Herzog-Meier. More

Great service! Last week I took my Volvo in for its 60,000 mi. check-up. Doug in the service department was great. He set me up with a loaner vehicle (one of the new Last week I took my Volvo in for its 60,000 mi. check-up. Doug in the service department was great. He set me up with a loaner vehicle (one of the new Volvo SUV's...a great ride, I might add). My car was washed and vacuumed when I picked it up and now I'm getting almost 2+ mpg better than when I brought it in. I can highly recommend the service department at Herzog-Meier! More

I've purchased 10 vehicles in my lifetime, and this dealership is hands down the worst out of them all. There service department is terrible, after having my vehicle for a week to do a very common fix dealership is hands down the worst out of them all. There service department is terrible, after having my vehicle for a week to do a very common fix covered under warranty, they called me on Saturday afternoon (should have been done that morning) to tell me they need to keep it until Monday morning, even though they are closed on Sunday? They want to drive it for the weekend "to make sure it is working properly". They also charged me $50 for a "deductible" even though it is covered under warranty. Find another VW dealership is my recommendation!! More

Just had my car in the Service Department for a minor repair, a leak, which another repair shop said they wouldn't even look at - too difficult to fix. As always, they looked over my entire car and foun repair, a leak, which another repair shop said they wouldn't even look at - too difficult to fix. As always, they looked over my entire car and found some other items that needed to be addressed - rear brakes (I knew that was coming), transmission fluid change, and my 105K mile service. Herzog always does good work at a fair price and offer shuttle rides within a five mile radius. They completely dried my car out and got rid of some black mold that was growing under the carpet. Yuck! Greg, my point of contact is always friendly and helpful. I will continue to take my car to the Service Department for all maintenance and repair issues. More

The greatest customer service i ever had i would like to say that this is the best place i have visited and people has treated me desent even tho my credit is not the best of all they worked i would like to say that this is the best place i have visited and people has treated me desent even tho my credit is not the best of all they worked with me and gave me a brand new car, i will definetly recomend people to go to herzog meier and ask for Robert Porter and Marko , they are awesome down to earth and easy to get along with , very respectful . More

I bought my Volvo V50 9 years ago at Herzog-Meier and was very pleased with the sale. Since then I tried a few other shops for maintenance, but hands down, nobody offer the amazing service that Herzog-Meier very pleased with the sale. Since then I tried a few other shops for maintenance, but hands down, nobody offer the amazing service that Herzog-Meier does. Even though I only do my regular maintenance there (so I'm only in 2-3 times a year), Doug and Allan offer extremely personal and professional service. Super prompt appointments with thorough explanations of the service, and great practical advice and tips to keep the car going for as long as possible. I've never been disappointed at this dealership! More

I have had my C30 4 1/2 yrs and knew I may need back brake service, called and made an appt. that was convienient for me. Got there early and got right in. Was informed I did need the back pads and wh brake service, called and made an appt. that was convienient for me. Got there early and got right in. Was informed I did need the back pads and what the approx cost would be and how long it would take while I waited. Nice New wait area. Nice surprise, the cost was a little less than the est. Was in and out in less than 2 hrs... both Doug and Allen are great at customer service, professional, friendly, and informative. Have delt with both Doug and Allen on several occasions and they work very well together. Love the complimentary car wash! More

Doug Smith at Herzog-Meier is so helpful. In the past year, since I have been working with him, my experience has been exceptional. The new building and service bay is really nice to go to when I need my year, since I have been working with him, my experience has been exceptional. The new building and service bay is really nice to go to when I need my car serviced. I appreciate the prompt service and handling of my car needs. More

We had the privilege of working with Ron as our car salesman, he met our expectations definitely with his friendliness and making sure all of our questions got answered. We bought a cute Acura that we salesman, he met our expectations definitely with his friendliness and making sure all of our questions got answered. We bought a cute Acura that we love and would like to recommend you to stop into Herzog-Meier and see Ron for a new or used car because he can get you a good deal! More