Herzog-Meier Volkswagen Volvo Mazda

Excellent Service Doug Smith is always super helpful. He does his very best to accommodate the service time and to see that I receive the best service at the best possi Doug Smith is always super helpful. He does his very best to accommodate the service time and to see that I receive the best service at the best possible time. More

Great service all the time, every time! Hey,... you guys ROCK! Every time I bring my Volvo in for service I am treated like a king. Doug takes care of everything. Don't even think about it, Hey,... you guys ROCK! Every time I bring my Volvo in for service I am treated like a king. Doug takes care of everything. Don't even think about it, just go there for service. They care and it shows. More

Beautiful dealership! Excellent Customer Service! My first visit to the Herzog-Meier Volvo dealership was for an oil change and a few questions about a new lease option. When I walked through the door My first visit to the Herzog-Meier Volvo dealership was for an oil change and a few questions about a new lease option. When I walked through the door I heard, "Hello! Theresa". That was a nice and unexpected greeting. My experience was A++...both Doug and Tom were professional, helpful and I could tell really like their job. Thank you for the stellar service! More

Exceptional Service...never disappointed The service at Herzog Meir is incredible. So incredible, that I took my Acura to Doug Smith for troubleshooting. Doug and his team were able to figure The service at Herzog Meir is incredible. So incredible, that I took my Acura to Doug Smith for troubleshooting. Doug and his team were able to figure out an issue with my car that went from me hating it to loving it. I've been working with Doug for years and he never disappoints More

I wouldn't go anywhere else for service, or sales. The staff here are amazing, I don't take my VW anywhere else, no matter where I bought it. Have been going here for 15 years and Nic Perez is great. The staff here are amazing, I don't take my VW anywhere else, no matter where I bought it. Have been going here for 15 years and Nic Perez is great. The service is always as promised and I've bought two of my cars from them. The sales staff is knowledgeable and helpful. After having tried other VW dealerships, and after buying a car at another one I learned my lesson.....I won't go anywhere else. More

AVOID like it the PLAUGE Do yourself a favor and avoid this place. This was my second experience with them. We did buy a top of the line Mazda from here a few months ago and w Do yourself a favor and avoid this place. This was my second experience with them. We did buy a top of the line Mazda from here a few months ago and were ready for another so i decided, against my wife kicking and screaming about returning here, to give them a 2nd chance after the 1st bad visit. Wish i wouldn't have!!!!!! Rude, condescending, lied and more. At one point i was the only customer in their lobby and heard other sales guys talking about how they worked this customer and that customer. I felt dirty just hearing these egomaniacs yammer on. I've been in sales(not cars) for 9 years and can tell you right now I'd fire anyone who acted like this from my company. Well we left after being treated like dirt from one of the "higher up" guys and bought that same night at Gladstone Mazda. Much better experience there! We have a friend who is going to be buying a CX-9 from Gladstone this coming weekend because they loved our CX-9! Also have my wife's sister who will be buying the mazda 3 sedan. They are going to buy from Gladstone because of our good experience with Gladstone Mazda and several negative experiences with Herzog. Do yourself a favor and avoid Herzog-Meier like it's the plague and go to Gladstone and ask for Kat or Zach. More

Great experience as usual! Fantastic experience! Doug Smith is the best service manager that I have ever dealt with. He knows his customers by name and what year and model car t Fantastic experience! Doug Smith is the best service manager that I have ever dealt with. He knows his customers by name and what year and model car they drive and he is ALWAYS so helpful. He got my car in for repair quickly, provided me with a great courtesy car, kept me updated on the repair process, and had the car ready at the promised time all washed for me and under the estimate. Another great experience with Doug and Herzog-Meier. More

Great service! Last week I took my Volvo in for its 60,000 mi. check-up. Doug in the service department was great. He set me up with a loaner vehicle (one of the new Last week I took my Volvo in for its 60,000 mi. check-up. Doug in the service department was great. He set me up with a loaner vehicle (one of the new Volvo SUV's...a great ride, I might add). My car was washed and vacuumed when I picked it up and now I'm getting almost 2+ mpg better than when I brought it in. I can highly recommend the service department at Herzog-Meier! More

I've purchased 10 vehicles in my lifetime, and this dealership is hands down the worst out of them all. There service department is terrible, after having my vehicle for a week to do a very common fix dealership is hands down the worst out of them all. There service department is terrible, after having my vehicle for a week to do a very common fix covered under warranty, they called me on Saturday afternoon (should have been done that morning) to tell me they need to keep it until Monday morning, even though they are closed on Sunday? They want to drive it for the weekend "to make sure it is working properly". They also charged me $50 for a "deductible" even though it is covered under warranty. Find another VW dealership is my recommendation!! More

Just had my car in the Service Department for a minor repair, a leak, which another repair shop said they wouldn't even look at - too difficult to fix. As always, they looked over my entire car and foun repair, a leak, which another repair shop said they wouldn't even look at - too difficult to fix. As always, they looked over my entire car and found some other items that needed to be addressed - rear brakes (I knew that was coming), transmission fluid change, and my 105K mile service. Herzog always does good work at a fair price and offer shuttle rides within a five mile radius. They completely dried my car out and got rid of some black mold that was growing under the carpet. Yuck! Greg, my point of contact is always friendly and helpful. I will continue to take my car to the Service Department for all maintenance and repair issues. More