Herzog-Meier Volkswagen Volvo Mazda

My wife and I had the most pleasant experience at Herzog-Meier because of Stephanie Tichenor. From our cold walk in to the dealership at the beginning, she was always positive and attentive to what Herzog-Meier because of Stephanie Tichenor. From our cold walk in to the dealership at the beginning, she was always positive and attentive to what our needs were in a vehicle. That included everything from the seats to the electronics that were standard. Always made suggestions and asked questions to clarify what our interests were and the best size for our needs. We ended up purchasing a new XC60 from her and have never looked back. Her associate Sage showed us how everything worked on the vehicle, both inside and out. Her patience with us seniors was incredible, and she explained and answered all of questions no matter how strange they were. More

Doug Galloway and Herzog-Meier Volvo provided excellent communication on the status of my ordered vehicle while providing great service in getting me through the process and on my way with my new vehicle. communication on the status of my ordered vehicle while providing great service in getting me through the process and on my way with my new vehicle. Well done!! Highly recommended. More

Riley Lidel was great to work with. He was very responsive, friendly and thorough. I highly recommend! He was very responsive, friendly and thorough. I highly recommend! More

Riley Lidel was an amazing salesperson. Would definitely recommend him and the dealership to anyone in the market for a new car. Would definitely recommend him and the dealership to anyone in the market for a new car. More

This dealership gave me the best sales experience of my auto buying life and several months later lost every ounce of goodwill with some of the worst service experiences I've ever had. Leading with the auto buying life and several months later lost every ounce of goodwill with some of the worst service experiences I've ever had. Leading with the absurd, I was allowed to put my $3,000 downpayment on a credit card, free of surcharges, yet their service department won't accept credit cards without a 3% surcharge. What the heck? They claim "everyone" is now doing this. This is a bald faced lie. Their two competitors for Volkswagen dealers in PDX are not doing it, nor did my old Honda dealership, nor does my partner's independent repair shop. Nobody these days carries enough cash to cover the typical service bill. This move is anti-consumer, massively inconvenient, and represents a backdoor price hike. All I wanted was a convenient service experience and instead I learned I would have to visit the bank if I wanted to pay the advertised price, because they're too cheap to accept credit cards without surcharging, like virtually every other business and ALL their competitors do. Additionally, their service department seems very unstaffed. They are always harried and stressed. Shortly after purchasing my vehicle I encountered an apparently common issue, wherein my entire instrument cluster would randomly shut off. It took SEVEN WEEKS to get an appointment to get this looked at, seven weeks during which I had to drive my brand new vehicle and accept the fact that my speedometer (and all other instruments) would randomly stop working, a huge safety issue. The fix for this problem took 15 minutes, a computer reset, something I could have performed myself had they shared the information. Instead I had to drive around for seven weeks with a major safety issue, on a brand new car. Will be visiting their competitors for my future service needs and would discourage my friends and family from transacting business with them. More

This is the revamped & stylish Volvo center with Herzog-Meier, and the staff couldn't be more top notch, especially Matt ! Nowadays with everything automated and online, it's refreshing to have exce Herzog-Meier, and the staff couldn't be more top notch, especially Matt ! Nowadays with everything automated and online, it's refreshing to have excellent customer service! More

I received exceptional service from Nic! His communication was excellent, and he completed the job exactly as needed. I was referred to Nic by my regular vehicle shop, and he worked on some His communication was excellent, and he completed the job exactly as needed. I was referred to Nic by my regular vehicle shop, and he worked on some service covered under the VW warranty. I was impressed with his consistent communication and timely delivery throughout the entire process. More

Brody at Herzog-Meier Mazda was so friendly and went above and beyond in answering all of my questions about the vehicle I was interested in. Definitely one of the best dealerships I have experienced an above and beyond in answering all of my questions about the vehicle I was interested in. Definitely one of the best dealerships I have experienced and I love my new Miata! More