Herzog-Meier Volkswagen Volvo Mazda

Terrible new car purchase experience I have bought two prior cars from Herzog Meyer. I can’t say I have ever had a great experience but I just assumed this the way of the car purchase wo I have bought two prior cars from Herzog Meyer. I can’t say I have ever had a great experience but I just assumed this the way of the car purchase world. That all changed on 02-05-17. I had inquired with the dealer about a 2017 GTI and even test drove it the day before. I was handed around to multiple workers Ayman Achour, Stepanie Tichner, Ashley, and finally Richard Kim. All of these people did not communicate with one another. Ayman who appeared to be the head was confrontational and was telling me prices from other dealers on the same car were fake. He wanted me to prove the other prices the dealers were offering and accused me of making things up. His tone and attitude was way out of bounds. He then told me that I could not get a $1000 loyalty bonus as my partner owns a VW. I knew this was not true as I contacted VW and read the requirements. When he was proven wrong by his manager he did not even apologize. Finally in frustration with Ayman I was placed in touch with a manager Ron. He was clear on offers, incentive and set thing up for a purchase the next day. I then went in on 02-05-17 seal the deal. I walked in and once got a new worker. This time it was Richard Kim. He was cold sterile and unfriendly. He handed me some numbers sheets as I requested. Of course they attempted to steal from me on my trade in (expected when trading). I said I wanted a little something more as my car was immaculate and with ever option. He was sticking to a trade in quote they offered without even seeing my car. Mind you something more would have been as little as a tiny sum of $100 (the trade was worth $14500). Then in a cold unbending tone told me no way and refused to explain how they came up with the appraisal value for my trade in. I politely stated I did not know if I could make the deal. Richard then left me sitting at the table and went into another room (the other room had him and his other sales people behind glass staring at me). I just sat there for 10 minutes. I then got up called another dealership Dick Hannah VW. I said it’s your lucky day. Richard was not too smart and left me his price sheets signed by his manager. All of a sudden the manager from the back came out looking around at where I was. Not a one came up and talked to me so I left. I then sent the price sheets to Dick Hannah and they gave me a better deal. Dick Hannah was fair polite and made the experience excellent. The moral of the story is, if you want my experience or the chance of me experience more power to you. If you want to be treated fairly and with respect go somewhere else. More

Lease Up - No problem! My lease for my mazda was up and I was looking into options. In the past we didn't have the best experience at Herzog when my last car lease was up, w My lease for my mazda was up and I was looking into options. In the past we didn't have the best experience at Herzog when my last car lease was up, which was hard because a new mazda, lease or not isn't cheap! You at least want primo service! So, I was skeptical and worried about what would happen when my lease was up with our current car. But Justin Jeffers in the mazda dept was EXCELLENT. We were in and out in 3ish hours. He was friendly, efficient, smart and knew his stuff. We walked away leasing a new vehicle and turning in my old vehicle no problem! Not at all the experience we had in the past with Herzog. But it was Justin who really made the experience great! So, we'll probably just follow Justin to wherever he works--hope he's still at Herzog in a few years! More

Great Service Department We had a Volvo S80 that was sorely in need of maintenace when we moved back to the Northwest. After a bad experience with the main Volvo Dealer in Ren We had a Volvo S80 that was sorely in need of maintenace when we moved back to the Northwest. After a bad experience with the main Volvo Dealer in Reno, NV we had fallen behind in our maintenance but were unsure of this new dealer. However, the service team, then led by Alan Crandall, quickly helped us to be more comfortable and helped us map out what was needed. Since then, we have purchased a used XC90 (trading in the S80) and over the past 3 years we have enjoyed our relationship with the Service Dept. So now that we have purchased another used XC90 we have already talked with the Sevice Group (now led by Cory Morgan) and are looking forward to a long relationship with them More

Sales is ok, but don't use for service! 1 star is for service.. 5 stars for sales.. Bob Porter was a great salesperson and would like to work with him again. Just wished they would replace t 1 star is for service.. 5 stars for sales.. Bob Porter was a great salesperson and would like to work with him again. Just wished they would replace the bad apples in the service department. That alone will make us go elsewhere for our next 2 VWs(Mother-in-law getting one soon, and our next one) Service center has messed up a couple of times.. 1st time last year they left the coolant reservoir cap off and we lost most of the coolant.. Didn't notice until the low coolant light came one and we found that the cap was off. 2nd time they only put in 1 unit of adblue and we started running low halfway through the service interval(normally a full tank lasts 12-13000 miles, but this time it was empty after 5000 miles) Today I went in to see if I could get a check engine light diagnosed, and Josh was talking down to me even though I am very experienced with cars(rebuilt a couple of engines myself, so pretty good with engines) All I wanted was to know if the diagnosis could be done by tomorrow afternoon. But he kept going back to xxxxxxxx to me about coming in at 1. I understand they couldn't do anything today, but I don't want to rent a car and not know how long I would need it, plus we are leaving for a trip. All I needed was a diagnosis and order the parts, then I could schedule the repair for next week. All he did was xxxxx about making a 1PM appointment. Wish there was another dealer closer, as the service center here really isn't worth taking my VW to anymore. 2 screwups and alot of xxxxxxxx really isn't good for your business. More

Didn't Know Their Own Inventory Yesterday, I had an appointment to meet with a sales manager that was set up online and by phone with Vanessa, who had also given me price quotes on t Yesterday, I had an appointment to meet with a sales manager that was set up online and by phone with Vanessa, who had also given me price quotes on the Mazda 3 5 door that I was wanting to buy. The appointment was for 11:00 am, I arrived at the dealership a little early and the manager was not available, I said fine let's look at the car (it showed online as being there). Norman Breese was kind enough to take me on a wild goose chase for a car that was no where to be found, not lot a, not lot b, not in service not there. Appointment time come and gone still looking with no answers. Vanessa was upstairs and did not come talk to me although she did answer my text with "I'll look into it". I wasted an hour of my time at this dealer until I finally come to find that the vehicle in question is "a loaner" and that it was "just put into service last week", and "the girls" didn't know. The internal communication, both electronically and verbally is sadly lacking at this dealership. The right hand doesn't know what the left is doing. I did end up buying a new Mazda 3 yesterday, but not from this dealer. I would not recommend wasting your time by including it in your search for a new vehicle. More

Didn't seem to want my business I inquired about purchasing a new CX-5 through the online system. I got a quote for a sport edition at the "internet rate" of 25,700. When I arrived t I inquired about purchasing a new CX-5 through the online system. I got a quote for a sport edition at the "internet rate" of 25,700. When I arrived the sticker price was $24,500. Took the car for a test drive and while the dealer was knowledgeable of the car, he wasn't personable and I didn't feel good about the experience. I decided I was interested in the touring edition, so I inquired about the price on that model. Was quoted 27,600. I never felt pressured to buy, but the different quotes I had gotten over the internet and in the dealership made me wary. I said I would take a few days to think about it an call back. A few days later I decided to buy the car. I shopped around different dealerships to figure out the best price on the car. I emailed Justin with an offer, and told him I'd give him my business before other dealerships if he wanted to negotiate. I knew the parameters of the sale and what the dealership could realistically sell for. I had secured lending through my credit union and had cash in hand. After the email, I never heard back from Justin. Not a word. It was shocking because other dealerships were chomping at the bit to make sale. It's a shame for Herzog-Meier, because 2 days later I bought the car at another dealership. More

How car buying should be. This is by far the friendliest most well informed staff that I met at any Mazda dealership. I ended up working with Coty and his humor and intellige This is by far the friendliest most well informed staff that I met at any Mazda dealership. I ended up working with Coty and his humor and intelligent banter kept it light and fun. I've bought many cars before but this one experience will make me a Herzog-Meier Mazda customer until they change how they treat people. Coty not only focused on what I wanted he listened to what I needed and helped me find a car that suited both. I don't know how to say thank you enough for such an amazing experience! !!! More

Best Car Buying Experience Ever BEST car buying experience ever!!! Justin Jeffers… YOU ROCK! Not my first rodeo buying a car and I’ll admit prior experience with Herzog-Meier 17 ye BEST car buying experience ever!!! Justin Jeffers… YOU ROCK! Not my first rodeo buying a car and I’ll admit prior experience with Herzog-Meier 17 years ago was not pleasure cruise. This time it was completely different, from the start, this time it was AMAZING! YOU the customer – You own doing your homework, having an idea of type of car, wants/needs, price range, reviews, etc., before wander into a dealership kicking tires. Not easy on a salesman if you don’t know what you’re looking for. My experience with Herzog-Meier Mazda was “Incredible!” It began with a call from customer service (pleasant and friendly) to meeting my salesman (Justin) to taking a test drive (zoom zoom) to the associate completing the paperwork/warranty (man in the glass office). Because I have sound knowledge of cars, it was refreshing that Justin did as well. He explained all aspects of the CX-5 from engine to handling to programming inside. He was personable and professional and has a great sense of humor, my experience was outstanding. Buying a car is stressful, but it should also be fun, exciting and a very personable and positive experience. It was for me and Justin Jeffers made this experience better than expected. More

Waste of time. I contacted Herzog-Meier and scheduled an appointment with them to buy a car and inquired with them asking if they would take both a motorcycle and a I contacted Herzog-Meier and scheduled an appointment with them to buy a car and inquired with them asking if they would take both a motorcycle and a car as trade. Over the phone they claimed they would accept both. I went into Herzog-Meier on my only day off at the scheduled time, our sales rep Schmuel (who was a great guy and this review is nothing against him personally) told me that he would bring the car out so I could test drive it. I immediately knew the car was the right one for me. Upon negotiation I was informed that they wouldn't accept a motorcycle as a trade and was low balled on my car trade in. Not only that but they tried to get me to agree to a ridiculous down payment and interest rate right away through chase. I had contacted chase that night and was approved for the loan with 0 down and less than half the interest rate. This only through more red flags, why would they try to squeeze so much extra interest out of me? I then went to Mazda of Gladstone the next day. My experience there was great, they attempted to get the car that I had driven at Herzog-Meier the day before on a dealer trade and Herzog-Meier lied claiming the car was pre-sold 2 weeks prior. This was false because we could have bought it less then 24 hours before. Mazda of Gladstone quickly located the same car that had just arrived at the port and we made a deal with my desired interest rate and down payment along with accepting both trades at a very fair price. I will never shop at Herzog-Meier again, they wasted 4 hours of my time on my only day off. More

First Time, Great Experience I had never leased a car before and this was a brand new one. I researched online the car I wanted and where I wanted to buy it. My conclusion was Her I had never leased a car before and this was a brand new one. I researched online the car I wanted and where I wanted to buy it. My conclusion was Herzog-Meier. Everyone was very nice and helpful. My salesman was Shmuel. There was no pressure and it was fun. I also got a sweet deal by switching to Allstate, which was available at Herzog-Meier. Shmuel even called me to see how i was doing with my new car and if I had any questions. As with the sale, he was very kind. As I was waiting for my credit check, one of the guys brought out some desserts from Scotland. Awesome job everyone. More