Hertz Car Sales Pleasanton

Good place to go test drive vehicles in a no hassle environment. My 2 concerns are 1) there isn't enough space on the lot, making it difficult to move around (lots of opportunities for fender benders) environment. My 2 concerns are 1) there isn't enough space on the lot, making it difficult to move around (lots of opportunities for fender benders) 2) organization of their inventory. They can't seem to keep good track of which vehicles are which. (lots of similar cars all being sold at once) More

Beware. . We have been looking for a car for our daughter. On a Sunday, we found the perfect car at Hertz in Pleasanton. It was "just listed" for $9700. . We have been looking for a car for our daughter. On a Sunday, we found the perfect car at Hertz in Pleasanton. It was "just listed" for $9700. Our daughter was so excited that she couldn't sleep. I took the next day off work to go see it. I called in the AM and spoked to Soham who said the car not ready for sale as it has to go through an inspection first. My first thought was "Why was this listed for sale when it wasn't". I asked Soham to call me when it was "for sale". He called me the next morning and said it's ready for sale. I confirmed with him the price $9700 and he said yes. I was at work, so I drove back home and picked up my husband. This was now a 2 hour drive to Pleasanton. When we arrived, Soham told me the price is now over $13.000. You can imagine how upset we were! All they told me was that it was "corporate" calling the shots and nothing they can do. Obviously, our daughter is distraught! We have a picture of the original post. Our Lawyer will be in touch with Hertz in Pleasanton. More

Excellent customer service - I purchased a car here and it was an efficient and fast process with a great warranty. it was an efficient and fast process with a great warranty. More

Dealership was advertising a vehicle Buick 2016 for sale for $$$$$$ and when I called, they told me that the vehicle had been sold already several days ago and we do have others more expensive. I believe t for $$$$$$ and when I called, they told me that the vehicle had been sold already several days ago and we do have others more expensive. I believe that they need to pull these ads out so that the consumer doesn't waste time and phone calls. Tks Rob More

The process was easy. The car was listed at a very good price, so no haggling. I came with a pre-approved loan and they found better financing. The car was clean inside and out, and very low mileage. I'd e price, so no haggling. I came with a pre-approved loan and they found better financing. The car was clean inside and out, and very low mileage. I'd enthusiastically buy from them again. More

Shady Used Car Dealership They rushed me through the test drive. The car was already started and had the heat on full blast when I got there (Come to find out the actuator and They rushed me through the test drive. The car was already started and had the heat on full blast when I got there (Come to find out the actuator and the entire climate control unit needed to be replaced $800). No warning indicator lights were on (Come to find out codes had been cleared and the tire sensor system needed service $500) The car was missing a front license plate, so the sales rep I worked with said they would order me a new set, and provided me with temporary plates. About 3 weeks later I received my registration card and sticker. I figured I would wait another week to see if the plates would soon follow. The week had passed and I still had no plates. I called and spoke to Espy who handles the DMV aspect of the business. She let me know they did assign me a new plate number, but they were never ordered. She informed me she would get to the DMV the following week and get the plates taken care of for me. Flash forward two more months (The day the temporary plates expired) and I still haven't received my license plates. I had called the dealership and Espy was to busy to talk to me, but I was told it was too late for them to do anything about it and I needed to go to the DMV to take care of it myself. In addition to that, I keep receiving notices from the DMV stating the car that I traded in still has me listed as the registered owner and Auto World as the legal owner. Lovely. More

FRAUD FRAUD!!! I contacted this company last week because I was involved in a total loss and wanted to cancel my gap insurance. I spoke with the General Man FRAUD!!! I contacted this company last week because I was involved in a total loss and wanted to cancel my gap insurance. I spoke with the General Manager Mo who lacks customer service. I don't see how is in Customer Service with an attitude like that. Back to the story, speaking with him I never got anywhere and he hung up in my face. I called again this morning because the company that "supposedly" has my gap insurance cannot find my contract anywhere. When I bought my car last August I NEVER dealt with him so I am unsure who he is. All he had to do was check with the finance department and rectify the problem when it comes to my $895.00 that's somewhere in thin air. So, since he does not want to help I have to take matters into my own hands. I will be contacting consumer affairs, the better business bureau, and the state attorney general. Once I have put this company on everyone's radar then I will go to court to SUE including damages and time this has caused. DO NOT WASTE YOUR MONEY AT THIS DEALERSHIP... GO TO BIG DEALERSHIPS THAT HAS SOMETHING TO LOSE AND REPUTATION IS KEY, BECAUSE THIS COMPANY DOES NOT CARE.YOU DESERVE BETTER WHEN IT COMES TO SPENDING YOUR HARD EARNED MONEY. More

Buyers Beware This dealership was the worst experience I ever had in my lifetime of buying cars. The service was the terrible as far as trying to find out what's w This dealership was the worst experience I ever had in my lifetime of buying cars. The service was the terrible as far as trying to find out what's wrong with your car Nobody could tell you anything, but the sales manager. The sales manager is not a "man of his word.". You cannot trust what he says. I bought a car and I have to put $3,000 into it. The fuse box is out, the brakes are no good, and there is an oil leak. Please do not trust this dealership, especially for women. They take advantage of you. More

FRAUD DO NOT PURCHASE THE GAP INSURANCE. THEY NEVER SEND IT TO THE COMPANY AND THEN YOUR $895.00 IS GONE SO THEY THINK. LAWSUIT COMING! DO NOT PURCHASE THE GAP INSURANCE. THEY NEVER SEND IT TO THE COMPANY AND THEN YOUR $895.00 IS GONE SO THEY THINK. LAWSUIT COMING! More

Shady, Unprofessional and Broken Vehicles The junk cars, unintelligible employees and xxxxxxxx of an owner make this dealership a joke. How they are still in business is unbelievable. Most car The junk cars, unintelligible employees and xxxxxxxx of an owner make this dealership a joke. How they are still in business is unbelievable. Most cars have issues. They avoid disclosing any information. All two of the idiot employees ramble and rant on about the cars just so you cant get a word in. But the real issue here is the owner Mo. He is a poor excuse for a man and is obviously struggling to keep up. The ways of bad deals and underhand transactions is over. He will lie, cheat and steal. Mo is running this dealership into the ground. This piece of xxxx calls himself professional but he is a burden on society. DO NOT COME TO THIS DEALERSHIP. Bottom line. More