Hertrich's Capitol Mazda Lincoln of Dover

Poor customer service Went to the Hertrich Mazda dealership almost certain I'd be buying a car before leaving, but left never wanting to come back to this dealership ever a Went to the Hertrich Mazda dealership almost certain I'd be buying a car before leaving, but left never wanting to come back to this dealership ever again. Service was incredibly poor, and when I asked basic questions about the specifics of a model I was looking at, both the salesperson AND manager had no answer for me; they were completely uneducated about their product. I will gladly be taking my money elsewhere, to a dealership who actually cares about their customers. More

Customer service? I've purchased two vehicles from this dealer in the last 5 years. The first vehicle I purchased and the customer service then, was awesome. I purchase I've purchased two vehicles from this dealer in the last 5 years. The first vehicle I purchased and the customer service then, was awesome. I purchased my second vehicle and decided I don't like it. I've went back to this dealership twice to give them a chance to get me into something else that is more my style and budget. After several attempts, I've given up. This dealer is all about making a sale versus trying to work with a customer and provide excellent service. I work in sales and I've never treated any customer with less than they deserve. Worst dealership in DE! More

Expensive repairs that don't last I got my 2006 jeep liberty for a good price, but it was all downhill from there. I've driven only 8000 miles in the 9 months that I've had it and in t I got my 2006 jeep liberty for a good price, but it was all downhill from there. I've driven only 8000 miles in the 9 months that I've had it and in that period first I've had to bring it back for leaking oil and motoring rotors in two different instances. Both times it took a long time to get the car serviced. Last month my car started to make grinding sounds when braking and after bringing it back again they indicated that my calipers had seized and I had a leaking power steering hose. The seizes calipers had led to my rotors being eaten completely. The repair cost was $820 for $150 in parts (1 caliper and brake pads) and rest labor. I indicated that I was amazed with that there where issues again with parts that had had issues and have been repaired before, but they said that these parts can go any time. Even if I've only driven the car for 8000 miles. I ended up saying that I would take the car somewhere else when they indicated that they felt the car was unsafe to drive. I took it somewhere else anyway and the car got fixed (with both calipers being replaced plus brake pads and rotors) for $430. I will not go back to hertrich ever, and I won't recommend it to anyone else. And don't trust the positive reviews you read. They offer free oil changes if you give positive reviews after buying a vehicle so that's why it looks so good. Too bad there's a big difference sometimes in looking good vs being good... More

I had a really positive buying experience with Hertrich Capitol. My sales rep, Christine, was very friendly and welcoming. I told them upfront what I was looking for and she presented me with cars that fit Capitol. My sales rep, Christine, was very friendly and welcoming. I told them upfront what I was looking for and she presented me with cars that fit my requirements. She did not try to push anything on me that wouldn't work. Eric and Matt worked with the bank to get my payments where I needed them. They gave me a tour of the service department so I know where to come in the future for maintenance. It is a nice facility and everyone was very friendly and knowledgeable. I would definitely return for future purchases. More

This dealership was not pushy about the sale or sneaky about the financing. Everyone there was friendly and accommodating. They made the car buying experience so much better than any I have had before. about the financing. Everyone there was friendly and accommodating. They made the car buying experience so much better than any I have had before. More

Recently purchased a 2014 Mazda CX5 from Hertrich Capitol and found the staff to be very accommodating. Not what I expected a very relaxed environment. The sales representative and managers were very profess and found the staff to be very accommodating. Not what I expected a very relaxed environment. The sales representative and managers were very professional, at the same time friendly, and made me feel comfortable purchasing the vehicle. More

recently purchased a new Mazda3 from Hertrichs Capitol i Dover, and found the staff to be very accommodating and friendly. Not at all what i expected. Christine Paulino was very knowledgable and helpful wit Dover, and found the staff to be very accommodating and friendly. Not at all what i expected. Christine Paulino was very knowledgable and helpful with making the right choice. More

All assistance during our trade in process to purchase was well answered and helpful. The cost was ok and the deal we got was terrific. was well answered and helpful. The cost was ok and the deal we got was terrific. More

Fanatastic. Got the car, the price, the price for my trade and the courtesy I wanted! WILL be buying here again in the Future. Mike (General Manager) Matt (General Sales Manger) and Jerry (Salesman) we trade and the courtesy I wanted! WILL be buying here again in the Future. Mike (General Manager) Matt (General Sales Manger) and Jerry (Salesman) were all top notch and made the deal and purchase a smooth process. More

GOT MY DREAM CAR, THE LINCOLN MKS! by Maria, Lincoln GOT MY DREAM CAR, THE LINCOLN MKS! by Maria, Lincoln Lover from Dover, Delaware | May 27, 2013 Made several visits to Hertrich Capitol, want GOT MY DREAM CAR, THE LINCOLN MKS! by Maria, Lincoln Lover from Dover, Delaware | May 27, 2013 Made several visits to Hertrich Capitol, wanting to buy a Lincoln MKZ Hybrid, but I was very disappointed to learn they are not built in The U S A. I have met with Nick Rolls on each of those visits, but this last time he was on the road delivering an MKS to a buyers home. I've never heard of such personal service. Therefore, Christine D. took us for a test drive in the gold colored MKS of my dreams. She phoned Nick, and he was just returning. When we met with him we were shown that the MKS IS MADE IN THE U S A! SOLD! Thanks to Nick, Christine, Eric and Marcus, our price was met, low financing was arranged and we drove off two days later. More